Quest Network & Computer Services

I live on a tiny island and hauled my salt-​air encrusted, malware infected, Saharan Dust– packed, 3+ year old laptop into Kris. He resurrected it 2 years ago and I had my doubts that it was viable. But we don’t throw things away here on the rock and Clouds to many of us are just potential hurricanes. I need my doc. s right where I can access them when the internet goes down.
Yes, maybe he’s not the cheapest or even the fastest but give me a break. There is no amount of time, money or bales washed up on the beach down here that can access the level of service and computer alchemy that Kris provides. Be very grateful Chicagoland. You take much for granted.
His wizardry extends to a kindness and patience in educating the techno-​delayed. Translation of complex issues is tough. Trust me, I live amongst those who speak a different language.
When I had a few questions he both emailed me AND left a VM explaining the issue completely. In English.
Finally, when I went to pick up my computer Kris had been unable to vacuum or blow out the nasty mix of dust and salt-​air goo and had literally taken Qtips and meticulously swabbed out the keyboard by hand!!! Though the rusty UBS ports were too much, he pointed out that I may want to back up the old girl fairly soon.
I travelled over 2200 miles by ferry, planes and foot to take my computer to Kris. Guess that qualifies as a recommendation, eh?

I needed Windows reinstalled on my computer because I messed up and didn’t have an OEM Windows 7 disc and Microsoft took down the ISO’s for non-​retail versions of Windows 7. I called Quest for an estimate. They quoted what seemed like an exorbitant price for such a quick and simple process. Not only that but they tried to make it seem like a much more time-​consuming and difficult process than it actually is and said they would need my computer for at least 3 business days. It was faster and cheaper to order a new OEM Windows disc from Amazon. It arrived in 1 day and installing the operating system took less than half an hour and required no technical knowledge. I would be very wary of these guys and get a second opinion if you plan on using them to have any work done. The person I spoke to on the phone apparently thought I knew nothing about computers so he could lie through his teeth to me about how long it takes to install Windows on a clean hard drive. Computer techs are apparently the new auto mechanics – get at least one more estimate before having anything done at this place or you will likely overpay, which is what would have happened to me if I hadn’t known better.

I’ve known about Quest Network for over 10 years. Its been a while since I used their services. However, yesterday I learned that my P/​C was apparently infected with some malware. To my surprise my Norton Security software only protected against virus’ — not malware. Norton advised me to contact a Certified Microsoft Technician to resolve this issue. They told me it may cost $ 200 to resolve.
So thinking back, how helpful Quest Network had been in the past, I contacted Kris Luck, the owner of Quest Network. Kris was able to logon to my P/​C and remotely run anti-​malware software. He was so pleasant to work with. We had the problem resolved in less than an hour. It really gave me peace of mind knowing that I have a knowledgable source to turn to when I have any P/​C related problem. I highly recommend Quest Network & Computer Services.

Very nice folks at this local business. They had the cables I needed, just call ahead and make sure. Love the old macs in the window!

My 5-​Star Review is long overdue. I sought out Computer Services from Quest in March 2015. The owner, Kristofer Luck is a computer prodigy and has vast knowledge and expertise to compliment his professional and dedicated demeanor. Kris is serious about his customer service and treats your computer equipment as if it were his own. I admire this young man’s business savvy and pray he finds favor with more clients and continues his business success in the Chicago’s north side. We need him! Thank YOU KRIS!!!

I dropped off two audio tapes and one VHS tape to be converted into digital and asked if the converted files would be ready for pick up in a week. The person who took the tapes confirmed that the audio files will be ready in a week, while VHS might take longer due to a European formatting of the tape.
I wasn’t able to pick them up in a week, so came back in two weeks. The person «responsible for audio conversion» was not in the office and the only other employee was clueless where the converted files were. I asked the person «responsible for audio/​video conversion» to send me an e-​mail and, potentially drop at least the audio files into a cloud drive (GDrive/​Dropbox) in exchange for a credit card number they could charge over the phone.
My e-​mail was left unanswered, I don’t think anyone has touched the tapes for two weeks and they only remembered about them when I came to pick them up. At no point was I told to check in with them whether audio conversion was finished (and, frankly speaking, it should not take two full weeks).

Great smalll business in the hood. Excellent attention to detail. Kind and caring, real people work there. One star taken away for staff smoking cigs. right outside the door, wafting clothes and exhale smoke stink following them in. Bit of an ‘ick’ factor — but take that part away, the place is all aces!

The guys at the shop are really nice and the customer service is excellent. I spilled some soda on my keyboard and they cleaned it while I waited, and only charged about $ 30. They even gave me a student discount without my having asked for it.

My laptop was basically unusable when I brought it in. Everyone in the store was really nice and very patient with me when I launched into an endless and disorganized account of what was wrong. Kris did a terrific job of figuring out the problem and getting it cleaned up.
I would certainly go to Quest again.

You know the ol’ saying… an excellent computer repair tech does his job so excellent, you’ll hardly ever see him again.
Which is why I have to update this! (0:
Kris fixed my computer back in 2011 & now I’m baack again with a new project! Kris & this place doesn’t rip you off; you get charged HONESTLY! Never a worry about feeling like you’re over the falls without a barrel.
It’s a warm, home style atmosphere. There’s «the parlor» where you can rent computer time if you have to. It’s cheap too, not trying to gouge you and make you ask for Mercy!!!
They do it all, video/​audio transferring, selling pc’s & if you feel venturous enough, you can customer order a pc with whatever you want on it! Have an old pc that needs some updates? Kris can do it all, with it still being economical.
Why trust your computer to anyone/​anywhere else?
I think it’s time to bring in treats!!!
Quench your computer needs at Quest!
YAAY!

Brought my laptop in. Was told it would be a minimum of 75. It turned it to be a simple fix and they only charged me 50. Great experience.

First off, I have to mention that Unilocal somehow got Quest’s name wrong… but quickly fixed the name discrepancy after mentioning it my review. Thank you!
The business is named Quest Network Services. It is a computer repair shop and internet café with additional audio transfer and video transfer services. I mentioned the name discrepancy, not only because it is important to be accurate, but because the business is often confused with Qwest Communications (a large United States telecommunications carrier with service in 14 western U.S. states) and Quest Diagnostics (diagnostic insights and innovations that help to improve human health, notably blood work).
Quest is a great neighborhood resource which makes computer repair house calls throughout the city and surrounding suburbs. A mainstay small business which will soon be celebrating a 20 year anniversary!

I don’t have a way to print out anything at home, and Qwest has been extremely helpful in helping me get documents from my memory sticks. Sooner or later, I’ll probably have to either have my current computer looked at, or even replaced. I will consider going to the people at Qwest. Judging by interactions I’ve notice between the staff and customers, it appears that the staff is knowledgeable.

These guys are GREAT!
Very fast and efficient! Brought my computer in for a power issue, had it back in 4 hours! Granted, I live a block away, but I am so happy to have found them!
I now have a place for all my computer needs… and they sell computers too! When I am ready for my next one, I know where to go!

I love the guys at Quest, Kris, Emmanuel, Bill, Dexter, and Jerome. They’re all awesome! Kris even makes house calls!
When my computer crashed I took it to them and they fixed it.
I bought my new laptop from them. They have amazing prices on Dell, Toshiba, Gateway, IBM, Lenovo laptops and tablets.
And they also transfer audio cassettes to cds and transfer vhs cassettes to dvd.
Bill can optimize the video and audio, even if the tapes are old. He’s a magician!

Love this place! It’s close to home — I walk there — and I get all my printing and fax needs done here — much cheaper than most places. Honestly… it’s so nice to have this kind of neighborhood store. Glad to know they can repair my ‘puter if the need ever arises.

Kris is a genius! ;)

So these people should add life savers to their list of services! They are so amazing. I am typing this review from my laptop that I would not be even be able to use without them.
So back in December right after Christmas I was dumb enough to step on the edge of my laptop because it was on the floor… don’t ask. But long story short my laptop screen cracked… from the inside. I was freaking out my whole screen was white. I took it to best buy and they said with how much it will take to fix I might as well buy a new one. Mind you my HP laptop costed me 700 bucks and I have not even had it for 2 years yet.
Found Quest on Unilocal and they sounded good. Called told them the issue and they acted like no problem at all. I thought I was doomed and they showed me hope. They quoted me at 260 labor and part included but it ended up being only 185. Now hearing this versus what best buy said you can understand how excited I was. Any problems I have in the future I will without a doubt be going to Quest. I recommend them 100 percent now I am back doing school work and wasting my life away on Facebook hahaha and everything is good with my computer couldn’t be happier with the job they did and they are just all around awesome and nice people to work with!

No frills here, just awesome customer service and great prices. $ 2 for five pages worth of faxing beats UPS any day. Plus, I hear they have an old-​school video game night every Friday! I’ll have to check it out and update this review later.

Great customer service!
I am horrifically computer illiterate and the owner was very patient and helpful. I came in not even really knowing what all my questions were. I have been on the phone over and over with Clear about reactivating my account — then getting cut off and calling back to get the shipment labels — only to not receive them 2 weeks later (but this is not a Clear review… let me get back to the point). Not only was I helped in an efficient amount of time but I also got information about recovering some old documents.
You see I recently gave up on PC’s since my HP decided to die without notice. I was planning on running it over with my car a few times but I was informed at Quest that my music and documents could be saved!
I shall be back (and probably with more questions).