Quest Diagnostics

My doctor sent me to Quest after failing to draw blood at his clinic. I must’ve been a vampire that day because they tried four times.
I’ve gone to the Wabash location several times. This one is conveniently next to Michigan Avenue, so I was able to go shopping afterwards and take the bus home. Appointments were readily available and there was no wait. I was seen immediately and the whole process took ten minutes.
If you need to get bloodwork and other tests done, go to this Quest. It’s less than a year old so it’s squeaky clean and nice.

Immediate reaction after health screening for work: awesome, fast, professional… Went in early cause I have been fasting aka not eating for the screening and it was no problem at all… she found my vein on the first try which as the best… great work!!! Very quick and easy.

This was the worst and most incompetent and disrespectful lab/​healthcare experience I have ever had. I went to Quest for a employment urine drug screen. Check-​in was easy, I was brought to the back by a woman who was clearly in training. I set my purse on the counter in a room with the door wide open (no locker to put my purse in).
The trainee handed me the specimen cup and I proceeded to the restroom. I obtained the specimen and took it to the trainee. She had me sign and initial on the lab slip. She told me to sign again, I told her I was going to sign but I needed a minute to check that the info was correct ie spelling of my name, DOB and contact number. I asked her where I should look to make sure the correct test was being performed. She did not know. She called the supervisor over so she could show me. I’m assuming while the supervisor was showing me the trainee took my specimen because I did not see the specimen holder sealed or sealed in the biohazard bag. It was just gone…
I realized this as I was leaving the lobby! That I just let a trainee take my specimen without me seeing it labeled and sealed! Eeeks! I knew I needed to go back and have them repeat the process so the chain of custody would be intact and the specimen was labelled correctly.
When I went back up to the office I explained to the trainee my concern and that I needed the test redone. She told me no I did not because she was sure she sealed it and put it in the bag. I had to remind her that I have to see the seal placed on the specimen and then placed in the bag. It was obvious she was upset by this and called the supervisor, Raeshawn M, over.
Raeshawn was obviously incensed that I was requesting the test be redone with proper protocol followed. I tried to explain to her that this shouldn’t be a big deal. I wasn’t trying to place blame I just needed the test redone so it followed proper protocol. She became so upset, rude and demoralizing I can’t put it into words. I honestly was confused as to why she was upset because the test process takes 5 minutes and there was only one person waiting to be seen.
I tried to apologize that she was so upset, no luck… I tried to ask for the supervisors number so she could help sort through the situation and she refused saying she was the supervisor and ‘group’ leader. She told me I was ridiculous for wanting the test repeated and that it was MY fault for not correcting the trainee… huh?! And to imagine that Raeshawn who can’t even follow protocol herself and is beyond rude is training people is in itself unbelievable and scary. Not to mention she obviously has some kind of issue and is supposed to be caring for the publics lab work and private information is really frightening.
I was literally scared at one point she was going to become physically violent. Her mannerisms, tone and physical stance were absolutely nothing less than abusive. I wish this was exaggeration, I really do, but unfortunately it is not. It was a HORRIFIC experience. All this due to a request for a repeat lab… whoa
The level of rudeness, disrespect and degradation were literally astounding… it was like watching one of these renegade police officers go ballistic on a person for no reason. This was the experience I had. I can only imagine there is some kind of untreated personality disorder at work or she was being discriminatory for Raeshawn to have such an escalated reaction to a patient requesting proper technique when obtaining a lab specimen.
I left in tears it was such a horrible experience… AND she sent the first specimen to the lab even though there was no chain of custody!!! After telling her repeatedly that it was not a valid specimen!!! OMG!
I just encourage patients to seek care elsewhere if at all possible. If not, just make sure proper technique is followed and your specimen labelled correctly. If you do have an issue at that site I was able to get the real supervisors contact information. She is Latisha Martin 630−947−4902. Contact her if there is an issue.

Chemistry could be fun in high school. I remember putting two clear liquids together and creating a yellow «precipitate,» if I remember the lingo correctly. Hold the test tube up to your eyes to measure, don’t do it on the table.
But it’s never fun when you’re giving liquids for a medical lab test. I needed one, and my doctor’s office didn’t do it. They said, «Pick a lab, any lab.» The last time I needed one, I went to a hospital and it was expensive. The nurse told me to try Quest, to which a lot of docs send their patients bodily fluids.
Easy to make an appointment on the web, very friendly. When I was there, it seemed that they were only taking a patient at a time. No one else in the waiting room. They got my insurance, they got my fluid, and I was out of there, lickety-​split. No waiting for either registration or the test, unlike at the hospital lab.
When you go, make sure you have the address, because there isn’t a sign out front. And take the elevators on the right, unless you have other affairs that day, in which case the elevators on the left are for the hotel next door.