Public Storage

It’s too early to say about my experience using this location, but the registration and move-​in was a breeze. Kyle at the front desk was super-​helpful, answered all my questions and everything I researched online was given to me. I had a very positive first impression.

The staff at Public Storage has been nothing short of amazing. The space was ready and exactly what I needed. The woman who helped me when I purchased the space was knowledgeable and friendly. When I needed to downsize, Jackie took care of me within three minutes. When I needed to close my space, Octavia POSTPONED HER LUNCH BREAK to help me out.
I have nothing but good things to say about this staff. Friendly, knowledgeable, helpful. I’d give six stars if I could. Thank you, guys!

What an amazing experience. Moving causes stress in there cause only ease & comfort.
Professional and courteous and always willing to help out
Jackie was the true star of the place
Short-​term or long-​term are having recommend public storage here on Broadway

I was able to get a storage space quickly. I made an error reserving the storage from another branch and Jorge was able to help me transfer the reservation quickly to their branch close to my residence. He was able to give me options about the space I need. Thumbs up!

I only needed a storage unit for a short time and this was the perfect solution. I called ahead to ensure they had space open for me to rent and spoke to the Central Office. They made a reservation right away for me and also informed me of a special that was running. They quoted me a price that did not exactly match the one given to me once I arrived, but the extra fees were not unreasonable and explained in detail by Martin A. at the location. It would have been helpful if the Central Office would have explained that there could be extra fees because in my case I was charging someone else for the cost of the rental and I quoted the wrong amount to them and had to absorb the extra cost myself. That was the only downside.
Martin A was great to work with. He was very informative and helpful when arranging the rental. I have since checked out of the unit and found that also to be very easy with no surprises.
I would rent from them again.

My girlfriend had rented a storage space for just over one month (35 days) from this location. When we came back at the end of the next month to move her stuff out we were told that she had several late fees, a state late fee, the unit was going to go into auction and we could not move anything out until we paid all of their fees. They said she was supposed to pay for an additional months rent, five days after she originally paid for the rental space. When we said we were never told this and if that was the case we would have paid that on the first day, their response was it was their standard policy and renters are always told this. On top of all this the rate we saw online was not the same rate they were willing to give us when we first signed up for the space.
After arguing with the manager, who was not there on the day of the rental, we asked to speak with the person who originally rented us the space. We were told he no longer worked there but they were sure he would have told us this and given us the option to pay the additional month’s rent when we were there the first time. Even though they fired this employee they were confident he would do no wrong.
We were told that if we tried to move out the police would be called. We had to pay all fees with no exceptions before we could go anywhere and if we did not, our things were going to go to auction. They said we could pay and call a 1 – 800 number to file a complaint. Seeing as we had a rental truck for only the day, and we had a 6 hour window to move into her new building, we were basically being extorted.
I can’t say enough negative things about this location and not a single one of them is an exaggeration. It’s dark and grimy, there was a man living inside one of the units and sleeping in the hallway who had not bathed in quite awhile, the carts are all locked up with only one available to use for the entire location and we had to wait for someone to show up with keys to unlock a second cart.
We paid all the extra fees and costs that they billed us and filed a complaint that resulted in no correction at all of this. While we are not going to be able to have this rectified, I only hope by writing this review I can help others avoid being fleeced by this place.
When I look at all of the negative reviews of this location and see two that are positive I know those two are fake posts that the owners are creating to try and make up for all the bad reviews and horrible service.

I visited the Public Storage at 4072 N Broadway and thought they did a great job. Their units were very well maintained, spacious, air conditioned, and offered at an affordable price. Most notably, Ivan at the front was very patient and helpful with my friend and I as we considered all of our options. He walked us through to visit the storage units to see in person, and took his time explaining to us all of the provisions/​terms of the lease agreement. Overall, a very positive experience.

Martin and Ivan are rock stars! They way out of their way to ensure costumer satisfaction.

Recently moved to a SFH in Chicago, so no need to have the storage unit I had with PS since 2007. Ok– so we are pretty neat and organized, so why— upon going to empty our unit– did we find BLACK MOLD on 50% of our belongings (golf bags, roller blades, PICTURES). WTF? I went into the office to ask the manager a) what was going on and b) what was he going to do about it?
His answer was, essentially, «too bad, so sad, go through your insurance». Really? Why would I – or anyone for that matter– ever store anything if the facilities aren’t properly maintained to prevent damage to your items?
I strongly advise anyone considering leaving anything of value here– to look elsewhere.
Good riddance, Public Storage.

The service is perfect so far! Even after reading the reviews I gave them a chance and the people there treated me very well. They explained all the fees that are going to be applied and also the suggestions before I leave the storage room so I
Can avoid extra charges. I suggest to give them a try.

This place is grimy in every way. The whole place is gross and dirty.
They are shadey in how they do business. The $ 1 first month free is a bit of a gimmick… if you show up mid-​month you aren’t getting a full month free.
They forced me to buy their over-​priced lock even though I already have one. Forced.
They also forced us to buy insurance even though I already have insurance that covers my belongings. This probably isn’t even legal.
3 out of 4 times we went to put stuff in/​out there weren’t carts available to use.
I would recommend Uncle Bob’s over Public Storage any day of the week.

This is possibly the worst company I have ever done business with. I’ve had a small storage unit for two years. They have raised my rent twice and I originally paid the (not discounted) list price of $ 105. Now it’s $ 138. So I look on their web site the other day and the SAME SIZE space at the same location is still only $ 105 (normal price). I called customer service who admitted i’ve been overcharged yet refused to compensate me. I talked to her boss who was rude and horrible. I registered a complaint with the BBB. This company is horrible. Despicable, actually.

DO NOT USE THIS FACILITY. I had scheduled movers to move me out of my storage unit. When I arrived, the facility had placed one of their locks on my unit and I could not move out on time. I was responsible to pay for my movers that night. The staff attempted to charge me for extra days and would not reimburse me for my movers despite the fact it was their fault that they did not remember to remove their lock after I was up to date on my payment three weeks prior. I called the corporate office and the district manager, and have not received a response. I am basically paying an extra $ 400 for a mistake that this facility made. I would use another storage company or definitely another location for sure.

DON’T RENT HERE! This company and the location are a nightmare. When I tried to plan my move out, they lured me into paying for extra time by telling me there were some free days before the grace period was up. When I learned that is not true, I tried to resolve it with the desk clerk Milton (a snarling, rude jerk), he apparently locked my unit after I left so I couldn’t access my stuff, despite the fact that I was paid in full for another 3 weeks! They (so-​called Customer Service, the District Manager, etc) are COMPLETELY UNWILLING to make this right so they can get a few bucks when I leave. Despicable!!!

Public Storage is a poorly run company and this facility is the bottom of the barrel. It’s cold, dark, expensive and poorly run. Forget about the $ 1 first month. Do some additional research online and find a better place.
They tried to scam me to buy their insurance (if you have homeowner’s or renter’s you don’t have to buy theirs), to buy their lock (hinted that he could easily rob my unit… wtf) charged me bogus late fees and attempted to charge my credit card after I moved out.
Most storage places are bogus but Public Storage is THE worst. Don’t trust any company that won’t give you a good email address.

I stored some stuff here for 2 months when I was in-​between places… I asked to be signed up for auto bill play specifically so I knew I wouldn’t have to hassle with a bill and being in-​between addresses. Even though I specifically asked for it and did the paperwork, it wasn’t done. They still charged me a late fee. Very sloppy.