Promise Data Recovery

*UPDATE*
In response to Samual R Review on 1−4−15−
Thank you for the information, however the way my phone was handled was not my original complaint. I am sure you did all you could to fix my phone. Again, it is a matter of communication that needs to be addressed at your company. If all along, this whole process was explained to me while my phone was actually in the process of being fixed, maybe I would have understood it better. Instead, I was left feeling ignored and not called back when promised. Also, I would assume you wouldn’t charge me for something that the company couldn’t fix. It wasn’t any special favor for me. I am not trying to sound mean here, I just think the main complaint was missed. Thanks for your help.

Had a client with two RAID 5 drives that failed in a VMWARE Environment before the backup kicked off. Sam worked his magic and was able to recover all of the missing data. I was expecting we tried, but couldn’t get it and I got we succeeded in recovering data. I would recommend Promise to anyone who needs this service. Everyone is polite and knowledgeable.

This place is awesome! I am a wedding photographer, and had crushed memory cards after they were ran over. I know… long story.
Anyways, I received a fast quote, and in less than a week they had nearly fully recovered one of the cards. This was after I used a different company who only uses software recovery, which nearly fried my cards beyond recovery.
Promise Data uses a feature as well where you can link with their computer online and view the files they have recovered… both you and the person speak over the phone and you can discern whether or not to go forward with recovery.
They shipped my images on DVD overnight (shipped Friday evening, received Saturday morning; impressive)
CHOOSE THESE GUYS! Awesome customer service, and they know their stuff. They do both softtware recovery and hardware recovery, meaning that if your cards are damaged, they can either use software to recover it, or physically take the memory chip out and attempt a recovery that way. Very reasonable $ for the service.

The crew at Promise Data Recovery are the real deal. Timely quote, fair price (not cheap, but fair) and a job well done on recovering data from a crashed hard drive that couldn’t be fixed by normal drive utilities like Disk Warrior or Data Rescue. Remember folks, back up frequently! But if you get caught without a backup and have to have your data, go with Promise.

My primary hard drive went down. Unfortunately, so did my backup. Two separate failures around the same time as one another. My stomach dropped at the thought of losing all the pictures of my new baby. My attempt at recovery failed. The attempt by my IT guy at work failed. I found Promise on Unilocal and crossed my fingers. My main hard drive was physically damaged. There was nothing they could do. When they examined my backup they said it also was very badly damaged but because the platters were intact they could attempt a recovery. The time frame given was 5 – 7 days, but it took far longer, and the first repair attempt yielded less than ideal results. When I explained that there still seemed to be large gaps in the data they took my drive back and attempted a second repair. It still took another few weeks but I received a fantastic phone call that the entire drive was recovered, pictures and all. It required patience on my part but Promise delivered and I now have our memories back.

The staff is exceptionally nice and professional. Sadly, my hard drive had physical damage beyond the scope of their recovery abilities and they kindly overnighted my drive to a lab in California that is currently attempting to salvage what they can.