PNC Bank – Loyola University

Terrible customer service with disrespectful and rude bankers. The woman in charge of opening up my account spent 15 minutes on the phone screaming at someone in Spanish. She told her coworker that she was tired of «dealing with these fucking people». She also referred to a customer, who wasn’t present, as «el stupido». When she finally got around to inputting my information into the computer, she informed me that there was an issue with opening up my account and said that I had to call a number and resolve the issue myself.
Why is it my responsibility to resolve the issue? Is she not the manager of this PNC branch? Is she not getting paid commission for opening up my account? Why the hell should I do her job for her?
Avoid this branch at all costs. I will NEVER open up an account at PNC if this is how their employees act towards/​around customers. If you lack professionalism and common decency, you sure as hell won’t be in charge of handling my money.