Pizza Hut

I’ve always been a fan of Pizza Hut’s pan pizzas. That is, until recently. We would typically order from this location, every other Thursday. I work on that day and my granddaughters have after school activities. So, there just wasn’t enough time to prepare dinner. A few weeks ago, I placed my online order and just like I always do, I ask for the pizzas to be cooked well done. In the past they have always been cooked perfectly. Not this time. This time one pizza was burnt, completely burnt. The other was only burnt around the edges.
I contacted corporate and even that wasn’t pleasant. They offered to send me a credit to use at a Pizza Hut, which at this point I can’t see me using. But, never offered to credit my account. Unfortunately, PH has now lost me and probably several of my friends because of this.

The worst and most unprofessional Pizza Hut in the Chicagoland area. There’s always an excuse as to why something is wrong. Whether it be that their cook just quit or that their delivery driver got in accident, something always goes wrong. One day we got someone else’s order and then I got a phone call saying that their driver had gotten into a car accident (AGAIN!) and that I would have to cancel my order bc it wasn’t getting there. Ok? But I did receive the pizzas… Just not mine. Don’t order from here. Ever.

I’ve been to this place twice and I had no complaints, good service, good food and clean place. Tonight I walked in and asked if they were going to show the UFC fights and I got the run around! They had the channel but the manager in all his wisdom didn’t want to show the fights just because… Didn’t even give an explanation, what a asshole. The place was dead and they were showing the WNBA not the UFC what a joke. If your a potential paying customer that wants to watch a channel they should accommodate that customer not give him a the run around. I’ll never be back here again.

This review starts waaayyy back in February for the Super Bowl. We were having a small party and decided to order from Pizza Hut, we ordered online at noon for a delivery time of 5pm, 5pm came and went and by 6pm we were calling the store and getting hung up on about 5 times, then we were told that we didn’t have an order, the weather was horrible so I told the manager on duty, hey if you need me to pick it up I will, just tell me, she insisted I didn’t have an order, so I printed out my receipt and went to the store, when I got there, there was a man in front of me that never got his delivery and was there to complain, after about 10 minutes they got to me, I told them what was going on and showed them my receipt, they were very nice in person as opposed to on the phone and one employee looked through all the orders and found mine, they started making it and about 45 minutes later gave me my order, which was wrong. I could have written a bad review that night, but I waited because it was a busy day, horrible weather and because the manager said they would put a credit on my account in the full amount of my order which was about $ 70. Well today I decided I would see if my «credit» was there and order some pizza for the family. I called gave my phone number and asked about my «credit» none was found. I’ll never order from them again, I hope corporate shuts them down. While I was waiting for my food the day of the Super Bowl they stopped answering the phone, 3 more people came in looking for their orders. The only reason I ended up walking out of there with food was because I told them I wanted a refund, and they practically begged me to just wait for some fresh pizza, and I had hungry guests. Horrible.

If I could give one star I would! This place is just horrific! Pizza was cold; order was wrong and I called Pizza Hut advising them of their error and all they could offer was a credit to their store; they refused to credit the credit card that was used; only did they credit my card until I argued with them, causing me unnecessary stress! I’ve never dealt with such unprofessional customer service. I’ll never order from here again!

You’re better off going next door to 7 – 11 and grabbing a frozen pizza with a slushy to go with it. This place is comparable to cold garbage. Pizza came in abnormally cold and to top it off, they even forgot 3 items that I ordered. Horrible place — don’t try it.

DO NOT ORDER !!! I have warned you and done my part !!! Order took 1 ½ hours they forgot my fries. Called and complained wanted a refund as I did not want to wait anymore they advised they only give credit. Spoke to manager and advised the same had to get mad argue for her to comply. THIS is WRONG PIZZA HUT !!! You take my money and not give the merchandise I order and you only can give me a credit not my hard earned money back. BTW pizza was cold and garbage. I give this place a couple more months and then it will close.

I went to Pizza Hut before, and I didn’t have a bad experience. I went yesterday for delivery, and it was a different story. The guy who delivered was nice. The pizza was Italian meatballs with pretzel crust. It tasted okay, but a little salty. I was really disappointed with the pizza. Not sure if I’ll be back

It is the first time I ordered this locacion and they don’t education to speak and ordered a pizza and never get the pizza two hours they said were four hours and not take time to discuss that they did not reach the pizza but they are charged the money from my card and till 7 to ten days then I get my money back

Ordered a pizza it took them 2 ½ hours to arrive They never called me I had to call them and on top of everything pizza was cold.

If I could give zero stars, I would. I ordered online for a scheduled delivery. I guess the one star can be given because that’s the one thing they did right. The pizza was here at the time I requested.
My cell phone rang, and when I answered, a random mumbling was heard on the other end. All I could make from this exchange of «words» was «outside» followed by more mumbling. I looked out my window, and sure enough there was what appeared to be a delivery car parked outside. I live in a house. I’m not sure what’s difficult about DELIVERING a pizza to a house. You DELIVER the pizza to the front door. The driver didn’t do this, however, until I said «Ok…I’m at the front door.»
I then had to wait for the driver to drag himself out of the car while my dogs are going crazy inside the house. He handed me a receipt, then laughed and asked what was on the receipt. I had a pizza and breadsticks. You can’t remember two things? He handed me my food then stood there. I asked if he needed a signature for the card transaction, and he laughed again. «Oh yeah… I left those receipts in the car.» So again, I had to wait while this employee failed to perform the simplest of job functions. He came back to the door with a receipt, but no pen. I asked him for a pen, and he said he didn’t have one… and that’s what he was trying to ask me on the phone. REALLY?!
I never refuse to tip, but until you get some employees who can speak as though they passed, at the very least, kindergarten, and perform simple, basic tasks such as having a pen when delivering a credit transaction, I will not tip. I paid enough for your over-​priced, poor excuse of a pizza.
AVOID AT ALL COSTS!

Seriously I can’t begin to express how upset I am right now with this nasty pizza sitting in my face. I asked for jalapeños on my pizza. Not EXTRA. just a couple. I have never seen so many jalapeños on one pizza in my life. It covered the entire pizza. With trying to pick all of them off… I gave up. Then to top it all off the girl at the front counter had the worst attitude I have ever seen in my life. Never going back here and will tell everyone not to either.

Called twice. First time, the call was answered and then disconnected. Second time, a young woman answered with a rude tone of voice. She said it would take 2 hours for delivery. And 45min to an hr for pickup.

Five stars for quick service! I am very pleased. This is my first order in a very loooong time at Pizza Hut. I placed an order online through GrubHub at about 2:20pm for delivery to Midway Airport. The pizzas were delivered at not even 3pm! What service! The driver called when he was approaching the door. The pizzas were pretty good and were hot when received. We don’t have much down time here at the airport, so everything has to be quick if we’re ordering food. This quick delivery really help out. Usually for pizza orders, I have to call the store again to see what the status of the order is. I hope they’ll keep this up for our future orders. If you want quick with good service and mediocre pizza, I suggest ordering from this location.