Physicians Immediate Care-- West Loop

Incredible! So lucky to go here and get 5 stitches in my foot! Staff is top notch!!! So happy to avoid ER!!! Thank you

I would have to disagree with the others, I had a soccer injury on the week of thanksgiving and nobody was open but this place on Thanksgiving Day. I would recommend this place if for some reason you where unable to see your personal Doc. GREAT PEOPLE!!!

Staff was pleasant and got me stiched up and out as quickly as possible given the busy night. All in all, I’m pleased with the quality of care I received and attention from the staff. Hopefully I won’t need to return anytime soon, but would definitely recommend.

I’ve gone three times, and each time, the experience was fantastic. Everyone there is professional yet friendly, caring and kind. The place is spotless and comfortable. I didn’t wait long to be helped, nor did I need to spend a lot of time there after getting seen. I highly recommend this clinic. You go there because you’re in discomfort and feeling very vulnerable, but you come out feeling so much better.

I really love Dr. Wong and ALLL the staff at this location. This is an example of what a physicians office should be!

I booked an appointment online and was seeing promptly at my appointment time. The Doctor was really friendly and helpful. Provided easy to understand instructions on the treatment to follow. All staff was very friendly and nice. I have visited other urgent care places were they do not make appointments and the wait time is very long. It was not the case in this place. I recommend it.

This urgent care is great, they are super efficient and quick. Everyone works together well. Love that you can book an appointment online within the hour.

Especially in comparison to the Concentra I recently reviewed, this place is phenomenal. I was able to check in online with a 15 minute wait while every other UC I tried quoted me 2.5 HOURS. The facility is very clean, and they have a list posted on a TV complete with names and approximate wait times, so you’re not just hopelessly waiting for hours on end.
I was very overwhelmed when I came in, and Dr. Maniquis was so patient, kind, and helpful. I can’t say enough good things about her. The staff here followed all the procedures that I’m used to, which was not the case at Concentra… The next time I need to go to a UC (hopefully never), I’ll definitely come here.

It was incredible. I had changes to my insurance that only took 2 minutes to do a change over. Then I sat down for a minute before being called into a room. I was really impressed from there. I was given the regular check before seeing the physician– again it was super speedy. Then the physician really took the time to listen to my concerns and explained to me my case of bronchitis and the steps to getting me healthy again. It was one of the best doctor experiences I’ve ever had.

As a millenial, this is the only doctor/physician’s group I’ve seen since I’ve had a pediatrician. Yes, they get busy immediately after work (it’s in the West Loop!), but the staff is friendly, the waiting room is clean/​cozy, and parking/​cta is a breeze. Billing is a walk in the park as I’ve never had any issues at PIC or after the fact. They’ve handled sprained wrists, pneumonia, and flus from me. They’re great. Can’t recommend them enough.

Second time around, my visit was a total nightmare. First the woman at the desk was very rude and demanded that I put a credit card down on file. I explained I have been here 5+ times and have NEVER been asked or had to put down a credit card. She said I HAVE to, so after asking multiple times why I had to put it down, my sick, annoyed self handed over my credit card. Not even 5 seconds after she swiped it she said «well you had an option not too, you just have to sign here.» So I asked for the clipboard back and said I will resign the paperwork, she goes «it’s too late I already swiped your card.’ So she purposely waited until AFTER my card was swiped to tell me I have an option, clearly she knows what she’s doing. She really f*cking pissed me off.
Regardless, I was super sick so I waited to be seen. Walk in wait was only 10 – 15 min and I came in around 7pm so it wasn’t too bad. Once in the room, I waited another 30+ minutes. Again, doesn’t bother me too much, I work in a hospital, I know things come up. The physician who saw me was super nice and caring, I really appreciated her. She gave mer some perscriptions, said I have strep throat and did a strep test. The quick test they do in house came back negative but she said she is very sure I have it and took another sample to send out. I have called multiple times for the results and they always say «we’ll have them tomorrow’ well tomorrow has passed multiple times, and I still have no results. The physicain also said to call her if I have any questions or if nothing is improving… well…I have not only called one, but called 3 separate times on different days explaing I still feel sick, and wanting to speak to her. Everytime I call, I get «they will call you back.» well they never do, but you can be sure my bill for the services will be coming on time. Now its Christmas, I’m still super sick a week later, and for the last three days no calls back… I’ll end up going to my PCP now and being double charged, I should have went to my normal doctor the first time around because these people clearly don’t care once you leave the office. No longer would I recommend any of these locations to anyone.

I got off the train at Ogilvie and walked right into Physicians. The staff was courteous and caring. I felt terrible and they wasted no time get getting me seen by Dr. Maniquis was wonderful. I truly feel like she cared about my overall health. I was in and out within 30 minutes. I will always go back to them.

I walked in on a Sunday 15 minutes before they closed. But I was greeted without hassle and taken care of quickly. I had horrible lower back pain out of nowhere which was almost disabling. With a urine test, x ray and a conversation, I walked away with answers and 2 pain prescriptions within the hour. Feeling much better a week later. Mark the P.A. was very nice and patient. They even followed up with a call 2 days later and Mark was also happy to return a call of mine to answer some questions. Thank you!

I am writing this review so no one else has to go through this. DO NOT GO THERE.
I went to Physicians immediate care to get the Medical Examination done for my Green Card.
They make you pay ahead for 3 visits, and they do not take insurance for this (other places do). This was the closest location where I could get this Medical Examination so I decided to do it there anyway. What a mistake.
1. The phlebotomist has no idea how to properly do a blood draw. One week later, most of my arm is still blue.
2. The nurse who reviewed my vaccinations (you need to have had certain vaccinations done before you apply for a Green Card) told me I needed 3 additional vaccines in the 1^st visit. I got those 3 vaccines, came back for a 2^nd visit, aaaaand… was told I was missing one vaccine that I was not told to get in the first visit. Because somehow, they can’t read my medical records correctly the first time around.
3. I was told by the nurses it was «no problem» and that I could just go and get my MMR done. WRONG (and DANGEROUS). Actually, because I had recently been vaccinated for varicella and Tdap, I now have to wait 4 weeks before getting the MMR. So the 1^st nurse’s mistake has caused me to have to wait an additional 4 weeks before I can file my Green Card. FOUR WEEKS.
4. I decided to switch locations for my Green Card process, and not do the 3^rd visit (the only visit in which you actually see a doctor and not an incompetent nurse) — but I have been on the phone several times with their billing department to get my money back… and so far have not seen one penny of it.
This office is staffed with people whose qualifications I seriously question. Please avoid it.

I have yet to have a bad experience visiting here.

I was very happy with my appointment here. I was able to make an appointment online, walked over, and saw the doctor all within 45 minutes. I felt the doctor and staff were knowledgeable and listened to me. Most importantly, I recovered from my illness with the recommended treatment. Overall, a very painless and easy experience, and I will definitely come here again if I need urgent care.

They are so awesome here. I have been here twice and both times saw competent doctors who were able to help me. Can’t beat the convenience either. Bit of a wait but overall good experience.

Worst service and the most miserable people working at this facility. Monique, it doesn’t hurt to smile at the customer.
The physician, dr. Epner, was short with me, answered his phone during his 2 minute evaluation of my sore throat, wanted to give me an X-​RAY! For a sore throat??? I denied it of course! He prescribed me antibiotics with no testing done. When I questioned the nurse tech, she was rude, condescending stating «based on his medical education, he believes you need the antibiotics». I’m from the medical field and wow I was shocked.
Theyre in the business of taking care of sick people. A smile goes a long way. Never again.

My throat was absolutely horrible last week, I couldn’t swallow properly, I couldn’t sleep properly because of it, one of the worst illnesses I had. I walked in, got saw quick, billing was fine, and everyone who treated me was great — Rachel, the doc (guy in late 20’s, early 30’s, beard, sorry i forgot your name) and someone else who discussed my meds.
All cleared up a couple days later, i thought this was going to last weeks. Thanks for all of your help

Been waiting for ever to do a drug test. I’m pissed off now because I was the only one here & then a guy who needed his TB read came after me & was seen before me! This guy is now gone, I’m still waiting — Ridiculous!!!