Petco

Came here for Dog Grooming-​what a waste of money! I thought I would try them since I live in the area. I would give them no stars if I could. I dropped my dog off at 8am and was called at 2pm to pick him up. Boy, I wish I had thoroughly inspected him before we left! Instead, I trusted that they were a reputable establishment, seeing as they are a huge chain that is Supposed to specialize in most things animal related. I was so wrong… When I got home, I noticed that all they appeared to do was spritz perfume on him. So angry! What I Paid for was a wash, brush out, spritz, nails cut down, and his teeth brushed. I wound up having to cut his nails myself (watching YouTube videos every step of the way), they Did Not brush him out, and his teeth looked the same. What were they doing with him for 6 hours then!!! Total waste of money and time. I don’t appreciate being lied to either when you KNOW you haven’t done your job. Even though they are further, do yourself a favor and go to the «Clip Joint», located out South on Pulaski. This «business» will never see me again and I’m pretty sure they won’t even attempt to reach out to me. Do yourself a favor and learn from my mistake.

DO NOT EVER BUY A FISH FROM HERE! My husband and I bought a fish yesterday and it was infected with the ich virus. I’m now concerned that my whole tank of other fish is infected as well. Their fish are not properly cared for!

Came here with my girlfriend and we did notice it was hard to find an associate to help us. Seems like they don’t have more than one working here.
Alex did help us after he was done helping a customer. He is very friendly and knowledgeable.
Free validated parking for customers behind strip mall. Enter thru Jefferson st.

I started coming here when it opened because it’s closer to me than the Petco I used to shop at. Sadly, this location leaves much to be desired. The place is always dead, and by dead, I mean you literaly cant find an employee to check you out. I’ve had this happen on several occaisions now, so it wasn’t just an off day here and there. They have a register in the front, and a register in the back, and I’ve literally walked back and forth between the two on several occaisions just looking for anyone to check me out, and seen other customers waiting at an empty register just hoping some employee might walk by. I should not have to corral someone to take my money. At first I just thought it was because the place is a new location, but now I know it’s just the norm for how things operate there.

Love Petco for the fact that it sells Merrick products! As for the quantity of employees, every single time I come in its as if there is no employee in sight. Today I caught myself circling the store to find an employee to ring me up. It is very aggravating when one is in a rush. & now thinking, every time I come in, I’m circling to find an employee. There’s a sign «now hiring» in front of the store. though it seems like this location has not done much to employ more people who don’t want to hide from customers. The store it’s self is beautiful and provides everything that a fur momma like me needs.

This location is full of friendly staff and some great selections of toys and treats. We have taken our dog here for some grooming and we have never had a bad experience. He is a 60lb+ mix and doesn’t like loud noises (dryers, nail buffers etc.) and does ok here. We do watch through the glass and it seems to help him.
Parking is great (I think it’s 90 minutes free. Parking is in the back area, you just need to get a validation sticker from staff)

Took my dog to this location for the first time to get his nails trimmed. At first they we have a problem locate my pals membership with my number once we had it Nicole did a great job changing my old information to my new information took care of me and of Cassius my puppy who was a little afraid of getting his nails done. Let me tell you she definitely went above and beyond and will definitely come back to see her. Thanks Nicole

Lisette is a good groomer. I followed her from Petsmart. The only warning is she isn’t on time sometimes. So you don’t have to arrive early. The store validates your parking. They will put a sticker on the ticket to scan when you leave the lot. I like Petco because they sell a lot more healthier snack.

went here for a first time groom for my doggie.
I was a bit thrown when there were no books to look through to point out what kinda of cut
you would for your pooch.
Being a first time pup parent and being the first time he has been groomed I thought I would tell how I wanted him and then they would follow it up with a picture just to make sure.
But…that didn’t happen. I was told that I could Google some cuts and the show them what I wanted. It just seems to me that this isn’t the way this should go. Must admit I was annoyed by that but however I did Google some cuts and found what I thought would look nice. I showed it to Ana and she groomed my baby well.
With it being his first time, I’m sure he was moving all over the place.
She did a great job, thanks Ana!

NEVER GO TO THIS PLACE FOR GROOMING — ANA AND ALEX ARE THE WORST!!!
I arrived @ 9 am, first appt. and was greeted by Alex who told me that «this is not his job» being in the grooming dept and that no one in the grooming has shown up for work yet… OK?
So he checks my dog in, TIC TOC. I receive a call from ANA @ 11:48 asking how I would like my dog groomed, WTF, he’s not done… blah blah, no one showed up for work, im the only one here… yada. yada…not my problem… yet! Okay, «how much more time do you need? She replied 1.5−2 hrs., okay. TIC TOC, Got a call 2 hrs later, «he’s ready for pickup» I arrive 15mins later, Sorry i could not groom him because he was so stressed out and didn’t want to alarm you over the phone. 5 HOURS WASTED!
I called corporate office and Im waiting for a reply back…
PLEASE, DO YOUSELF A SOLID AND NEVER GO HERE FOR GROOMING THEY ARE THE WORST IN CUSTOMER SERVICE AND SHOULD NOT BE EMPLOYED WITH PETCO OR ANY SERVICE FIELD!

Their dog grooming is excellent and very nice mgmt! Clean and brand new location. Parking is easy but u gotta pay!

Took my dogs there to get groomed and they came out perfect! Management was very nice to!

Staff at this store wasted my valuable time today. I left without getting my dog washed because I wasn’t told to bring evidence of his rabies immunization when I made his appointment and no one could help me when I got there.

This Petco has very friendly and helpful people working in a new and very clean store. Do not be fooled by the meter parking in the front, there is free parking in the back.

This is a cute store, and they seem to have a lot of great stuff packed into a smaller footprint than their competitor on Canal. I usually go down the street to get my dog groomed, but they were booked solid until Monday, so I figured I’d try Petco out for grooming. I have a cockapoo, so he’s got a lot of hair and it gets a little matted at the joints, so he gets a haircut pretty regularly. This time, he was due for a summer chop, so I asked to get a mohawk. It’s not the easiest of hairstyles, but I brought a picture of his previous ones to show what I wanted. Lauren, his groomer did a great job, but not an excellent one. She made sure he was clean and she definitely gave him a mohawk, but it just wasn’t as neat as I would have liked and when I went to pick him up she hadn’t shaved his ears, which I had requested and was also shown in the picture. She had to go back to do that. After we got home, I also noticed that near his chin she had missed 2 matted pieces, so I just got the scissors and cut them out. But if I just paid for a groomer, I shouldn’t have to do that. I did ask her to get his nails really well and she did a great job with that. Overall I’d be comfortable coming back, just as long as I check him over better before we leave.
Oh, the other thing about their grooming menu is that there are quite a few options, but they’re not all listed on the printed menu, so the sales rep has to go through them all and explain the differences. Sort of confusing and a hassle, but worth it in the end.
I brought my friend’s son along because he had never been to a pet store before and he was in kid heaven seeing all the ferrets and lizards and guinea pigs and such. Because we picked my dog up from grooming fairly close to closing time one of the employees was going around feeding and caring for all the animals at the end of the night. She let him spray a couple of the frogs with water and watch while she fed the ferrets and cleaned their cage. He had a blast, just watching her for 30 minutes or so.

So, I’ve been here twice now since their grand opening weekend. I will say that it’s obvious that the staff isn’t as knowledgeable about the products they sell, but I’m going to chalk that up to this being a new store (right?). I might be alone on this, but I was pretty annoyed that they didn’t have any bowls at the drinking fountain for the dogs. So far, I’m grateful for the location, but not blown away otherwise.