Passion Nail & Spa

Seriously do not waste your time and money here, go around the corner to Kinzie nail spa. Easily the worst no chip manicure I’ve ever gotten, and I don’t even go anywhere fancy for them. I went here out of convenience and proximity to my work, but I am still super disappointed in what I paid for. The man doing my nails quickly rushed my color choice by grabbing the color options right out of my hand. Since I was somewhat interested in the color I had flagged, and since I was extremely confused by what just happened, I decided to just go with it. I shouldn’t have, and he continued to do a terrible job. Even applying the color, he kept smearing it all over my fingers, continuously having to brush off the remaining polish with acetone each round. The tips of my nails are crooked and rough, not smooth and polished like you’d expect for $ 35. Unfortunately I’m going to have to pay for another no-​chip elsewhere to fix this mess. Like I said, if you need a place nearby, go to Kinzie.

This was the worst experience… the staff were bickering the entire time and the groupon pricing is exactly the same as if you were to walk in and pay. The gel manicures are the worst I’ve received. I feel incredibly overcharged and taken advantage of. Run from this place.

I went for a manicure and pedicure after work yesterday. This is by far, the WORST salon experience I have ever had. I walked in at 6:00 asking for a manicure and if time, a pedicure as well. The receptionist told me its fine and go ahead for the pedicure. As I’m sitting getting my pedicure done, they bring over a bowl of warm water and place it in my lap and tell me to soak my hands in it. Easy enough, but when they move my legs up and down for the pedicure, it caused the entire bowl to shift and dump over my lap. They then take the bowl and tell me to hold it while my other soaks in it. Fine. The manicurist does a poor job with my cuticles which I ask if he could do it again which he replies no and he quits my manicure. Just leaves the salon and tells me someone else will do it. Once my pedicure is done and other tech finishes up my manicure. As the top coat is being applied, the receptionist comes over and apologetically says that I must leave because the salon is closed (7:05 is the current time) and she MUST catch her train. This is all after I paid in full for the manicure and they don’t finish the top coat on the other hand. I ended up sitting outside their store while my exposed feet and hands dried. Luckily enough, Thomas West Salon next door took pity and asked if I would like to sit inside their salon.
In short. DO NOT COME HERE. The receptionist will kick you out 5 min after the store closes even if your manicure is not done. Oh and forgot to mention, she will scream and curse loudly all through your appointment because she’s watching youtube on her phone. Absolute nightmare.

The worst. The technicians are sub-​par, my nails look worse AFTER getting a pedicure. I’ve also gone for a manicure on the fly and 9 times out of 10 I’m disappointed. Do not be tempted by the convenience of it being in the Merchandise Mart… IT’S NOT WORTH IT! Go to Kinzie Nails or Nail-​tastic or Lacquer… or do your nails yourself. Anything is better than this place. NEVER AGAIN!

This was by far the worst no-​chip manicure I have ever received. I stopped in because it is so convenient to my work right inside Merchandise Mart and it was a complete waste of time and money.
The staff were not very friendly and the quality of the work was extremely poor. As my nail tech (I never got his name) was applying my polish I could tell that it must have been old. When I pointed this out to the tech he said ‘no no, it will look fine with the top coat’. So against my better judgment i let him continue. Once the service was finished I was left with streaky and lumpy light pink finger nails. Within 2 days, the polish began to take on a yellowish tone and within 5 it was actually chipping right off.
I will never return and would recommend others go elsewhere for a service in this area.

If I could give this salon (if you could call it that) zero stars, I would. They recently moved to a new location in the merchandise mart and I thought I’d give them another try. Bad idea. The no chip looked grown out immediately after application (even a light color) and chipped after 4 days. When I went back to ask them to redo it, the manager told me it was up to the technician if he wanted to re-​do it, but he was with another customer, plus he wouldn’t want to redo it anyway. One, why would I want him to redo it if he did a poor job the first time, two, if he’s busy, wouldn’t it make sense to have someone else do them, and three, why leave it up to the tech, doesn’t the salon want to save face? Guess not. The manager also had to audacity to compare her two week old grow out to mine (mine was still much worse — and was chipped!)…don’t understand what she was trying to prove there. I won’t be coming back to the salon and I’ll be steering coworkers elsewhere as well!

Technicians are very rude! Your nails will be filed crooked and they will not apologize if /​when they nick your cuticle with the drill. My entire team (20 women) has given this place a try and gone to different technicians but have ALL had the same horrid experience. The price you pay should reflect in the service you receive but in this place’s case it does not!

Save your money. Don’t go here!!!
Was just at this place today for facial waxing and underarms. When I went to pay the owner which I’m sure she was, was randomly shouting out prices and when I questioned her prices for underarm waxing she stared at me blank face. I was able to question it as I have been to this specific location and salon a few times as I work in the building. I questioned her prices and asked for a menu which she then retracted her original price she quoted. It was still high ! Overall I will not be going back to this place as the whole encounter was very concerning and I could tell she was making up prices. Overall for waxing I was overcharged and would not recommend such an unprofessional place.

The staff here is not friendly and the manicures are very low quality! Also, I have gotten a few no-​chip manicures here and NONE of them lasted more than a few days. I do not recommend this place, there are much better places nearby.

Don’t go here. It’s nice because it’s convenient if you work in merchandise mart but that’s it.
Kept smudging my nails while painting the other ones and when I asked her to repaint it she couldn’t see the issue.
Got nail polish all over my fingers and then she told me they were dry and ushered me away… two minutes later they were all smudged again.

No chip manicure review: this was my first time visiting passion nails salon through whittl. I would not recommend due to the lady basically clipping down my cuticles to where it was bleeding, infected and sore after 5 days. I will not return and would read through these reviews and take them seriously!

Take the reviews seriously. I tried to look past them because I was crunched for time and this place was right in front of me. Their gel manicure is the worst I’ve ever gotten. The finish is uneven and the edges are not sealed. Certainly won’t last as they should. I am dissatisfied and disappointed. Lesson learned!

Never again!
I have not gotten a full set of nails since 2009! So I decided that since i was so happy the last time i went, that i would go again. This time I had David as my nail tech.
HE JACKED MY FINGERS UP!!!
First thing he did was glue my fingers to the tips, then he used his DIRTY finger nails to TRY to push my skin off the SUPERGLUE. He ended tearing my fingertip pretty badly. At one point, he used a cuticle cutter to remove some glue from my ripped skin, and I told him not to. I told him that I’ll take care of it at home. He said «no, i got it» and gripped my hand, i pulled away and said «don’t’ but his grip was strong and he said «Its ok», and i said «DON’T» as I pulled harder, but the dude DID IT ANYWAYS! He ended up tearing my skin even more (now I have a huge tear in my skin on my fingertip).
I was seething, i was so angry. He started to paint my new nails WITHOUT a a BASE coat. He painted them a maroon red and the color was so uneven and lumpy. When he top coated me he missed so many parts.
I left before my nails were dry, I didn’t care that they weren’t dry because I was going to go home and fix it myself. My nails looked so EMBARASSING! I didn’t want to show my nails on the train ride home.
I’ll NEVER get my nails done there again. That guy is a joke. $ 40 down the drain.

Maybe if more than the front desk girls spoke english, I may have had a better experience. Though, I’ve been in MANY times and am finally giving up. I went in to get my nails done before a wedding that my boyfriend was doing in St Thomas over Labor Day weekend. (My boyfriend WHO WORKS NEXT DOOR AT ONE OF THE BUSIEST SALONS IN CHICAGO)
– I SPECIFICALLY told them I wanted gel to extend the length of my nail so I could do a french tip polish for the wedding. In fact, as they were rushing me to decide on my color, Gloria (one of the ones who speaks english) got very clear on what i wanted by repeating it back to me. Very good except the guy doing my nails OBVIOUSLY didnt’ understand. Halfway into one of my hands, he checked on the length and I told him I wanted to keep my nails long. THAT WAS THE POINT. He pretended to understand and proceeded to file the rest of my nails all the way off, causing me to change my color in its entirety because I no longer had any nail to put a french on. I didn’t stop him because the damage was already done, and since I couldn’t communicate anyway, I knew it would just mess things up even more.
As I was leaving, they told me what I owed, and they had charged me for DOUBLE SERVICE. Who the heck gets gel extensions put on just to file them SHORTER than they were in the first place and THEN puts gel polish on TOP of that??!@#$% Ridiculous!
I tried to explain that I wasn’t satisfied, but my tech loudly insisted that I paid, and since I didnt’ want to cause a scene next to a CLASSY salon, I just paid the bill and told them I’d be back to speak with a manager. They said I could come in the next day which was Saturday so I did, and they weren’t open 30 MINUTES into the time the door says they’ll be open. What kind of business doesn’t open on time???
THEN. after a few more times in there, trying to get my issue resolved with people who look completely perplexed at how to handle a customer service issue, I was informed the the owner says its up to the techs if they want to fix my service. Gloria said no one did, and now everyone at Thomas West is learning of how horrible they are and will from now on, send every person in the opposite direction. Way to go, management. You just lost a LOT of business. And the owner probably wont ever find out because she obviously doesn’t read these reviews. Everything on here is one star. ha. Even my daughter’s «no chip» fell off within HOURS of the service.

I will never go back. I left the place happy with my nails and within hours my nail polish shrunk up on my nails. I’ve never seen it before, and have no idea what happened but it looked like someone put a sticker on top of my nails. I had to take off the polish the next day. Complete waste of money.

My experience was HORRIBLE!!! I had my brows done and the technician completely burned my entire eye. I also had nail service here and the customer service was TERRIBLE. I had to beg to pay so that I could leave because they were ignoring me the whole time. The only good thing is that you can get services done on your lunch break. But if you want QUALITY work for their prices PLEASE GO SOMEWHERE ELSE. I DO NOT RECOMMEND THEM AT ALL.

The location is super convenient, zillions of people work and go to school in the Merchandise Mart, or buildings attatched to it-​not to mention the brown line stop is literally hooked to the Mart.
I was in a big hurry when i stopped in to get my eyebrows waxed on my way home from class. I was in and out in a few minutes, and my eyebrows looked great! Super reasonable $ 15+tip, and super convenient.
The only reason it’s not a 5-​star rating is that the woman who waxed my brows didn’t speak English, so if there were any specific instructions I had, or if I was unhappy with how it looked, it would have been hard to communicate that. Lucky me, she did great, and I didn’t want anything fancy to begin with, so it worked out. Definitely going back next time I’m in need.

First time here because of convenience that I work in the merchandise mart. I had an AWFUL experience here and would NOT recommend this place.
I received my no chip manicure service on ¹¹⁄₂₅. By 12/​1, 6 days later, my nail polish was pulling up and chipped.
The service usually takes 45 mins. I was out of there in 25. She sped through the manicure and gave a half assed hand massage.
Following the service I gave her my card to pay and she gave me the receipt and crossed out on the copy for the business the tip box. I thought that was strange and inappropriate. She could of just told me that she preferred cash tip which is what I was planning on giving her anyways. It was just sketchy.
The reason in the first place I got a no chip is that I work with my hands a lot and so my manicure would last. No chips should at minimum last 2 weeks without deterioration. After thinking about it I decided to go back on ¹²⁄₃ to make them fix it.
I showed the guy my nails and he asked me to sit. I sat there for 45 MINUTES and no one acknowledged me or told me to go sit in one of their chairs to start the service. 3 individuals walked in after me and they were all served before me. I got up and walked out.
By far the rudest place I have ever been. My expectations aren’t high for walking into a nail salon like this. But if a business messes up they should atleast fix the problem to regain my business back.
If I could give 0 stars on this place I would. Seriously, don’t waste your time or money at this establishment!!!

I work in the building, so it’s convenient for me to go here. But after the last 2 visits, I’m done.
— My nails are crooked. It’s like they didn’t even look at what they were doing.
— Paint was applied unevenly. My dark burgundy nails are splotchy.
— They half-​ass the massage portion: that’s the best part!
— My pedicure could not have been faster. The technician clearly wasn’t trying, and was even painful at times for being in such a hurry.

PEDICURE REVIEW ONLY.
No. Nope. My tech was sweet as pie but I didn’t come here to make a friend. PAINT JOB = FAIL. The entire pedicure probably took less than 15 minutes — that’s too short. Granted, I don’t have calluses, corns, bunions, or even rough heels, but so?! I feel like I deserve a quality & lengthy pedi because of that alone, lol. & My 10 yr old niece could have done a better paint job.
On a positive note, their color selection is fantastic. I wonder if they’ll let me come in and pay to paint my own nails/​toes, HA.
I don’t even know how much it costs yet, but I’m sure it’s going to be more than it was worth. This was a 10 $ job at best. Maybe 15 $ because I asked for very hot water. Okay, I’ll stop being silly.
Final Answer: will not come back, do not recommend. I will still tip however, because I’m a decent human being.