Park Family Dental

I’ve been to a few dental offices and nothing is worst then sitting waiting after making a appointment. Here I don’t have that problem I walk in and I am immediately seen. Not only Punctual, friendly,. Makes the entire scare of going to the dentist more pleasurable.

Services were ok. But the biggest issue lies in billing. They repeatedly bill for services they did not perform. When you call them to raise the issues, they first try to give you some unrelated explanations, then when you press on, they would remove the extra charges quickly. But they still got reimbursed from the insurance company on these extra services they didn’t perform. They always claim it’s a mistake, but it’s more of a standard practice based on greed, hoping some people would not check the details of the bill. At the end of the day, this is about trust. Based on that, I don’t recommend this place.

This dental office was awesome! My daughter needed to be seen quick. They saw her right away and helped with insurance even though they were booked all day and also that we were new to the office. This sold me on the spot. To take the time and effort to help us when we needed it was fantastic. I was truly grateful and very happy. I made appointments for the rest of my family. I will never go anywhere else.

This is a review of Dr. Inah Park. I have not seen Dr. Park at this practice, only at a former employer (1^st Family Dental in Andersonville). Dr. Park inspires your confidence and trust. She is very knowledgeable and helped identify my bruxism problem before I even noticed I had a problem. She never makes you feel rushed. I also felt she operated with financial considerations in mind, never recommending unnecessary procedures. She really takes good care of her patients. I trust her completely and will probably follow her here to this new office. Excellent!

Let’s begin with the positives… but make sure to read the last part.
I was due for a check-​up and after calling every single dentist in my plan and area (about 9) no one could give me an appointment what wasn’t 3 – 4 weeks out. These guys were very pleasant and got me in the next day which made me happy. Once I got there, there was no waiting and I was brought in promptly. I thought I had found the perfect place until…
Once seated and numbed, the xrays were followed and the dental assistant could not for the life of both place the bite blocker correctly. It was either too big, too small, slipped and all this time i was pain got worse because my mouth was open for 30 minutes for the xray because she couldn’t take them. Then came the doctor who decided he wanted to do surgery, implants and other work when there was no need (I’ve consulted others). He told me it was bad and all this other work had to be done. I was given different prices for different procedures that would be covered by my insurance. After reviewing each I selected the ones I was there for originally and paid my out of pocket. When my insurance sent me the statements, I saw they charged for other services as well and on top of paying my out of pocket on site, I got a bill. I will agree their billing is questionable. Needless to say I was in pain for days after.

I had a completely different experience from Dariya T.
1. No one looked at me funny despite the fact that the right side of my face was very swollen. In fact I called the office before it was open to leave a message that I needed an appointment ASAP because I was in extreme pain and received a call back BEFORE the office was open for an appt that day.
2. The billing procedure was not shady at all IMO. They contacted my insurance company while I was being worked on and by the end of the first appt they had a hand out explaining what would be done (tooth extraction and implant) and how much I would have to pay out of pocket. Their was a little guesstimation but the total amount for the entire procedure was not. They just weren’t sure if the insurance would pay more for the extraction and less for the implant or vice versa, but the total amount was the same.
3. Dr. Roh was very nice, he has a silly sense of humor but he wasn’t rude. I think he was joking with the other reviewer and maybe he shouldn’t make jokes right away? Also Dr. Park is very nice though sometimes I had a hard time understanding her… but it could just have been because I was in pain and nervous about my tooth.
Overall I think this dental practice is very good and the staff that I have met are very friendly. Doris at the front desk is especially nice and very good at explaining the billing process.

I hate going to the dentist because of the sounds the machines make and because I usually get lectured. I loved this place. First of all, they were willing to communicate and set up my appointment via email, which helps because I have trouble hearing and comprehending over the phone and I tend to avoid using it, especially if it’s a task I don’t want to do in the first place, like calling a dentist. Secondly, they were welcoming, friendly, and had already taken care of all of my insurance stuff before I even walked in. My insurance plan is not easy to work with, so this was very much appreciated.
The x-​rays were the least uncomfortable x-​rays I’ve ever had, and the hygienist was very nice and patient. Then the dentist went over the x-​rays, pointed out some issues and some good things, and did a brief, painless exam with the evil hooked metal thing. Then they put some topical numbing gel on my gumline and went to work.
He had to do a pseudo-​deep-​cleaning because it had been so long, and he was joking around and keeping me distracted while he did it. They also put the TV above my chair on a channel I liked, paused every so often to make sure I was okay, and the second I mentioned my jaw hurting, they got me a bite guard thing that was wonderful and eliminated the jaw pain instantly. No other dentist, not even the top-​of-​the-​line sedation dentistry places have ever offered that or been so solicitous of my anxiety without treating me like an idiot child.
I can say with absolute certainty this is the first dental experience I’ve had in over ten years that did not make me leave, vowing to never return. In fact, I’m going back in two weeks for a couple of fillings, and I’m not dreading it at all. I also really liked the fact that they didn’t look at my teeth and immediately say «we can’t do anything today because you need a scaling or a deeper cleaning or whatever» — that has happened at other places and I just never went back because it took everything I had to go the first time.
I’m curious as to why all the positive reviews are filtered and the one negative review is not. I hope mine doesn’t get filtered out too. As for payment plans, they do offer external financing options (very few medical offices offer that in-​house), and expecting payment at time of service is not unusual. In fact, this was my first experience ever where they bill insurance first and then bill the patient 30 days later if there are any remaining charges. Perhaps they have changed their billing practice since that review was written a year ago.