Pampering Moments Spa

Sherri knows her stuff with 10 years of experience! Want a deep tissue massage, look no further. Sherri is your lady. Had such a good talk with her during my massage while she accurately found all my tension muscle and explained how I should have stretch with my workouts.

I bought a groupon and could not get a return call for an appointment after 3 messages and 3 emails and their online system wouldn’t give anything before 2 months. Eyelash extensions must be all the rage. I cancelled my groupon and this company will never see a dime of my money.

SHERRI! If you’re looking for fantastic massage and the best deep tissue then you should definitely go to Pampering massages. Sherri was not even going that «tough on me» and she has tremendous strength and the bottom line is a really great masseuse. Best massage I’ve ever had!

If you want a deep tissue massage that doesn’t skimp on the «deep tissue» part, I highly recommend Sherri. She was fantastic. I went in with a Groupon, but I’ll definitely be coming back in the future.

I bought a Groupon for eyelash extensions just to give it a try. I had Ashley and she did a marvelous job. They are long and full and easily last well over 3 weeks. I already have my third appointment booked. It’s safe to say I’m now addicted thanks to Ashley!

Sherri was an amazing massage therapist. She knows how to find all the knots and places that need work. She gives a very deep tissue massage and I told her to beat me up all she wants. She will let off some of the pressure if you tell her it’s too much. My theory is no pain no gain. I loved the massage. Making an appointment is easy. I will be back.

Sherri is so kind and strong! I had a wonderful massage. She got every single knot out. While it was not the typical massage experience, it was exactly what I needed.

Booked a sixty minute stone massage. Waited forever. Taken almost an hour late– not happy. Then she rushed me on table and gave me a Swedish while she talked. Her space was within a space with a bad reputation so I should of known. How she figures it out. She’s doing too much, nails massage facial wax tan…

DO NOT BOOK HERE! Arrived on time for a 9:30 appointment. Door was locked. Tried calling their number. No way to reach a human — only directions to their website. 35 minutes late, a person finally appears. NO apology. NO explanation. S eemingly annoyed by my presence, I was sent to a bizarrely empty dark room, no lights on, with no comfortable furniture … to «wait».
Hearing noise down the hall, I find two pedi chairs shoved into a small, dank, harshly lit, ugly room. With this person, who’s never introduced herself, running water into apparently dirty tubs, spritzing cleaner into the same water I’m expected to put feet into. Messy room. No sterilizer in sight. Or any ambiance of any kind. The final straw was her pulling out a pile of formerly-​white, grayish looking stained towels. More than nauseating. And dangerous, as there are plenty of problems from unsanitary pedicure conditions. I politely point out we’re now 45 minutes after my original start time and flee this horrid place. Still, hard to believe lovely Oak Street harbors such a pit.
«Pampering Moments»? NONE HERE!
Send the health inspectors if you still plan to go… forewarned…

In October (2014), I never found it! You can not call them for any questions-​their phone only gives a message, and takes none. The do not answer. I scheduled on-​line to use a groupon. I was 15 minutes early and waited fifteen. No one even came out to look about for me, the next client. No one called. Even after Groupon assured me they would have Pampering contact me, no one called. The building was creeping and dirty, even when not compared to Oak Street. They are taking full advantage of the street name, yet I couldn’t find out what they offered. Groupon refund!

Went here for a 60 minute massage. I had a groupon. My initial appointment was on a Friday. I got a TEXT 1 hour before my appointment time asking if we could reschedule. I was a bit annoyed but rescheduled for a few days later. Parking is easy to find and I paid about $ 6.50 for a little over an hour. There are no signs that say «Pampering Moments» so kinda hard to find. I thought I was in the wrong place. I arrived 10 minutes early. She was working with someone else. The place is not the cleanest. The bathroom is disgusting. My massage stared 15 minutes late (which I would of been okay with if it still would have been a 60 minute massage). But it lasted only 50 minutes. The massage was alright nothing special. Cheap prices, but I wont be going back!

I have been to Pampering Moments Spa twice in the last two months, and both experiences have been great! In September, I went in for a no-​chip manicure and pedicure using a Groupon voucher. I made my appointment online beforehand. A couple of hours before my appointment, Sherri texted me to apologize that she was running 15 minutes behind. I really appreciated the advanced notice and was able to plan accordingly instead of getting there and having to wait around. Sherri is personable and easy to talk to, and I left very pleased with my mani-​pedi and the overall experience. She offered me the same deal for my next visit and said that I could just text her if a particular date and time that I wanted wasn’t available to book online. She is very laid-​back and accommodating!
I recently visited again for a custom massage, and my appointment started right on time. While the space is tight, I still felt cozy and relaxed. Sherri is very talented and thorough. She took her time, and I did not feel rushed at all.
Sherri’s services are reasonably priced, and I highly recommend Pampering Moments Spa to those looking for great, quality service without all of the unnecessary frills of some higher-​end salons in the same neighborhood.

I purchased the Amazon Local deal and it was coming up for expiration. I was a little dubious from the reviews that I read, but didn’t want the voucher to go to waste.
I went on their website and saw they use a scheduling assistant called Schedulicity. Honestly, it could have not have been easier. I picked the service (noted with Voucher) and selected the date/​time that worked for me. The people who complain about not being able to call are quite frankly, morons. It says exactly on their outgoing message what to do. It’s a small business. She needs to allocate her time, and if using an online service saves her the time involved in scheduling appointments, then why not?!
I did arrive about ten minutes early and could not really figure out where to go. I went up the two flights of stairs and found the spa, but there isn’t a reception area and nobody was anywhere in sight. After a while, I finally walked down the hallway and heard voices in the salon area. I knocked on the door and Sherri was there, waiting for me. She already had the water in the pedi-​spa going.
As far as the actual service, it was great! Sherri knows what she is doing. She made sure I was happy and wouldn’t let me touch anything until I was dry. She just was very friendly.
The color selection is limited, so you might want to bring your own. And Sherry did disappear once, but she explained that she was looking for the maintenance guy to take care of an issue. As I mentioned, this is a small business so Sherri has to wear many hats.
I think if you know what to expect coming in, then you will leave a very happy customer. It was like spending an hour with a cousin, just chatting. I definitely recommend.

This review is very late as my last visit was in January 2014. So far I have had manicures, pedicures and one Swedish massage.
The services have been great! She is truly talented, especially on the massage. I have to get back as soon as I can. I also appreciate the ease of scheduling appointments online. Both my manicures and pedicures have lasted and I was ready for a long nap after that great massage. She was in the middle of expanding her space after taking over space from another spa that closed. I look forward to seeing what she has done with the space.
Only suggestions: 1. Keep business conversations to a minimum around clients, mostly we want to relax and 2. Check the breath, not sure what was for lunch but bad breath is not good when dealing with clients,.
Notes to new clients: f you are driving, allow time to drive around, street parking can be tight. Be prepared to walk up 2 flights of stairs, not bad for most, but if you have mobility issues, be aware. I didn’t see any elevator.

I have been to Pampering Moments Spa three times already and have been happy each time. First, Spa on Oak is NOT the same as Pampering Moments Spa. However, Pampering Moments Spa is literally right next door to where the other place was located. Second, each time I have visited, Sherri and her people have been on time as promised. I believe some of the complaints that I have read might have occurred during the transition from one place to the other. Third, all of their services have been very reasonably priced. Fourth, she has been able to accommodate my mother and friends within a short period of time.
I will agree that the place looks sparse as the previous business occupied a lot of space which makes the floor look empty.
I encourage people to give them a try. I have referred others to this place and each person has enjoyed the experience. As an aside, I understand though that Sherri gives a seriously deep massage so come prepared.

My team and I bought our Groupon vouchers for Pampering Spa thinking we could treat ourselves to months of hard work but we couldn’t even get on the phone to discuss making appointments.
You can’t connect with a live person, can only leave a message and no one returns your call. I emailed them 3−4x and after an initial response, asking how many people we were looking to accommodate I never heard back. After days of trying to get in contact we gave up and all of us had to call Groupon and get our money back.
The gold coast address is very misleading-​there is nothing upscale about this place. I can only imagine how poor the actual service would be.

*This review is from about 8 months ago…
I would give zero stars, but, I can’t.
I can’t comment on the services, because I did not get them done.
I arrived for my appointment 10 minutes early and was told she was finishing up with another client. I said that was fine, as I knew I was there early. After 25 minutes (15 minutes after my appointment time), I checked in with her. She said to start soaking my feet. After another 10 minutes, she still hadn’t acknowledged me, so I asked again when we would be getting started, as I had another appointment coming up right after this one… she said «soon». Finally, after 45 minutes past my appointment time, she still had not started, so I told her I had to leave as I needed to be somewhere else.
She was extremely rude, to the point of yelling at me. Obviously, I left, and will never return. Please, please, please give your business to other salons. There are plenty in the city who appreciate the business and respect good customer service.

I had a groupon so I hoped this salon would be as good quality as my other experiences. Unfortunately it wasn’t.
The technician was late and the salon is hard to find. She hurried through the services, almost forgetting some steps. Now, it was Sunday morning, so she was disheveled and apparently hadn’t showered which I was too aware of. She was cordial but everything was out of sorts.
When the mani/​pedi were finished, I was hurried out so my pedicure was ruined.
The only way to communicate with the salon is via website email. My messages were all bounced back. So when I asked for my toes to be fixed, I was told yes but I couldn’t reply to confirm. I went to the salon at the designated time to find everything closed and locked. Apparently, even though there are salon hours and a message guaranteeing an appointment, there really are no guarantees.
This place provided an average mani/​pedi but has no interest in being available to run a business. There are great places in the area so avoid this one.

I bought the Amazon local voucher for a mani/​pedi. When I arrived at the place I couldn’t help but wondering if it were a scam because there was no sign on the door whatsoever, but soon Sherri answered the door and I found out she took over the space of a spa (Spa on Oak) that she used to work at, and the owner of the previous spa was messing up and packed up and left overnight. The space looked minimum and transient — one chair, one desk, not a very extensive collection of nail color, but the service I got from Sherri was impeccable. She’s very thorough and friendly and passionate about what she does. I will surely come back and look forward to seeing the more finished space next time I go.

This review is for the customer service — or lack thereof. I sent an email regarding the previous business at that location and I got a super rude email back saying that I had been misinformed and they are NOT affiliated with the Spa on Oak, etc etc (mind you, the NOT was in caps at least 3 times.
Obviously, I am in need of a spa service. If you could have at least been nice about my questions, I might have been a patron. Now, no business for you.