O’Reilly’s Auto Parts

I know jack squat about cars but am trying to be better/​more proactive about taking care of stuff myself. When I noticed one of my headlights was out, I decided I was going to figure out how to replace it myself. I walked in with my owner’s manual in hand and was immediately greeted by Marshall, who asked what I needed. Rather than just directing me to the aisle where the rows and rows of bulbs were stocked and letting me fend for myself, he walked out to the car with me (in single-​digit temps, no less!) to pop the hood and confirm exactly which bulbs were out and the precise models I needed. Back inside, he grabbed the right bulbs in a matter of seconds, and then walked BACK outside with me to install the bulbs while I watched! In and out in 20 minutes, tops. Saved me a LOT of time trying to do it myself later that evening, in the dark, in freezing weather, for which I am eternally grateful.
TLDR: super helpful and knowledgeable employees, highly recommend!

Unknowledgeable employees. Would not direct me to the product I was asking for. Some old dude working there kept trying to tell me what to buy instead. Kept trying to sell me power steering fluid for my BMW, then said I needed to buy CHF for it and even when I told him my cars PS takes ATF ONLY he proceeded to question me and what I needed. Never got the product I was looking for.

This place is a dump. The employees seem bothered to help a customer. Ridiculous. Ordered a part for me. Never notified me when it was in. Then it was sent back to the warehouse three days later because I hadn’t been in to pick it up. Why did you take my number if you weren’t gonna call me when it was there? I won’t be back. It was also very helpful to hear the employees complaining about theft and the frozen pipe from the sprinkler room that caused the floor to warp. Not my concern, where’s my part? I won’t be back.

I stopped on Saturday looking for a starter for an old industrial vehicle. There was very little information available in the make and model of the existing starter. At one point there were three people helping search for a replacement. We eventually got it figured out with their help. I’ll be back anytime I need automotive parts.

I went into O’Reilly’s Auto Parts to pick up spark plugs for my husband. I was immediately greeted as I walked in and offered assistance by Conrad. I showed him the spark plugs which were out of stock, but he was able to order them to be there by 7:30 a.m. the next morning. Kudos to O’Reilly’s for this attentive employee. Unfortunately, when I am in an auto store, I feel like I am in a foreign country where I don’t speak the language! Great service, easy transaction, great price for what we needed and excellent customer service. I will definitely be back.