Olivo Medical Wellness Centers

I was charged two separate co-​pays for what I consider to fall under the same appointments related to my annual wellness visit. The first charge was for my initial wellness visit exam, the second charge was for the required office visit to receive my lab results. Mind you I was required to come in THREE times for this entire process: 1– initial exam, 2– fasting blood work, 3– lab results. Now I know why they make you come back in for results instead of telling you over the phone, so they can charge you another co-​pay!
I like the Nurse Practitioner, Nicole, I met with during my annual wellness visit. If not for her, I would give 2 stars.

I just moved to Chicago a few months ago so am looking for a new PCP. After reading Dr. Olivo’s bio, I really wanted to like her and support her practice. Unfortunately, this became the worst experience I’ve ever had with a doctor:
1. Nobody told me not to eat or drink ahead of my appointment since they planned to do blood work. After waiting 20 min for my appointment, they told me they could complete my medical history, but I’d need to come back the next day for the blood work. The medical history took an hour; the computer crashed near the end of (apparently for the third time that day, so I’m not sure why they weren’t saving as we progressed), and we had to start from scratch.
2. During the medical history portion, I remembered a couple of things I wanted the doc to check out, and the PA assured me the doc would come in to discuss everything at the end. After the computer crash though, the doctor came in for like 1 minute and said she’d go over everything with me the next day.
3. I got up bright and early the next day, a Saturday, to go in for the rest of the physical. Starting with the blood work, it took 3 people 4 different attempts at finding my veins, even after I warned them my veins are tricky and I showed them the spots that have worked best in the past. They insisted on doing it their way, which didn’t work, and in the end the place where I showed them did work.
4. When they moved me to an exam room, I waited for the doctor for 45 minutes before I finally wandered out in my robe and asked when she was coming. The PA was surprised she hadn’t been in, and 2 mins later Dr. Olivo came hustling in, very apologetic, and said she’d forgotten about me. She completely rushed the pap smear (OUCH!) and then never even gave me a chance to bring up the issues from the day before that I’d wanted to point out to her.
5. Dr. Olivo’s staff is nice enough, but not the most competent. Apparently the doctor requires patients to come back in to receive their test results, but when the doctor canceled my scheduled appointment, the staff said my results weren’t ready anyway. So I waited another two weeks and then called in for an update. They said they’d call back and never did. Two months and two follow-​up calls later, they finally said they’d send me a link to access the results through their online system.