New Paramount Cleaners

I must say this is quite the «old school» dry cleaning establishment, but I have no complaints. The prices are reasonable and the lady at the front is very friendly. Communication consists mainly of a lot of smiling and nodding on both our parts but the service is better here than at some places where the people speak perfect English. Mostly take winter scarves and vintage items from the thrift store so not sure how they would do with, say, a designer ball gown. Just sayin’. I do notice that sometimes they stamp «Cherry» on the dry cleaning slip. Hmmmm.

All I can say is BEWARE! .They consistently don’t have clothes ready on time. They gave me a suit that wasn’t mine. Amazingly, they spoke even less English. If I could give no stars, I would. Do yourself a favor and go else where.

It’s a Dry Cleaner. Not a place to go to for professional alterations on high end clothing. Most of the complaints here are customer mistakes. The lady that does these alterations barley speaks English and is about 70 to 75 years old. She is just doing it to be helpful. One can tell just by looking at her sewing machine she is Not a Tailor. Also the staff are all Hispanic Non English speaking, that our Corporate Government brings in for their profit. Not for your service pleasure.
For Dry Cleaning your Basic work clothes, sewing replacing buttons or couch cushion zippers — this place is basic and OK for the Money. Bonus for El Train riders is it’s right beside the tracks and they have parking for car drivers. This place is a Basic One Store Chain Good for the Price

I just tried on my rayon dress that I had dry cleaned here to find it was shrunk by about two sizes! Also, the matching belt was completely missing! So upset… never going back.

I’m not sure if this place is called New Paramount Cleaners or Cherry Cleaners. I’ve seen both names in their store. In any event, I’ll never go there again. Dropped off my clothes for cleaning on a Tuesday and they said they would be ready after work on Thursday. When I stopped by at 6:30 on Thursday, they searched the racks for about five minutes then told me the clothes wouldn’t be ready until Saturday. On Saturday I stopped by again and they search all over before bringing my clothes from the back of the room. After getting them home, I noticed scorch marks on two of my shirts and they all smelled funny. I don’t think they were cleaned. So, I basically paid about $ 50 for them to ruin two shirts.

If you want a decent dry-​cleaners, this place will work just fine. I would NOT, however, recommend them as a place to get alternations done. I brought in a new dress that needed to be taken in at the bust. A few days later, I picked it up. I was not told to try it to make sure the alterations came out ok. (My fault… I guess I should have asked?) Got it home and a few days later when I DID put the dress on, there was extra fabric near the right shoulder, which left a big bump instead of a clean, form-​fitting line. I took the dress back to the cleaners and was immediately told by the woman who did the alteration that the bump was just from the hanger (strange how it only happened on one side then, eh?) I asked if I should just try to iron it out and she said «yes». The entire conversation took about 10 seconds and then the woman ran away to the back of the shop. Well, guess what. Ironing didn’t help. The alterations were screwed up and the woman didn’t want to deal with it.
I’m updating my review from a year ago — I just went to this cleaners to have a little white dress pressed (intended as a wedding dress). The dress came back with brown and yellow stuff — schmutz? — all around the collar. It was definitely not there when I dropped it off! Ok, so they managed to fix the damage, but I was left worrying for 24 hours, not knowing if the schmutz would come out. I would never trust this cleaner for anything again!

Not sure why all the sour-​puss reviews. Its a dry cleaner, not a 5-​star restaurant.
The service is good — I would even say friendly. There may be a slight language barrier at times, but the lady who runs the front/​register is always super friendly. I’ve been going here for 2 years, so she knows me by name now and doesnt even ask for my name/​phone number anymore. They also have plant on premisis, so they will do same-​day cleaning for you as long as you get there early enough. They also take back your old hangers to recycle them. I always felt bad about throwing away stacks of metal hangers, but their recycling has calmed my greener conscious.

Just another business demonstrating that customer service is dead. I went in to drop off 4 men’s shirts and one ladies satin blouse. I was the only customer. I stood at the counter at least 5 minutes before I started to yell «hello» to the staff within eye shot and not far from me. Mind you, I did so in a cheery voice with a smile. Every person looked at me, not one made a movement toward to the counter to help me. I should have walked out.
It’s a massive peeve of mine when business’s (especially in this economy where I could go to any number of other places with my business) treat you like they could care less if you come to them.
When someone finally graced me with her assistance, she looked like she just sucked on a bowl of lemons. She never made eye contact with me. She never asked if I wanted starch (which I did, so I asked her to please lightly starch the men’s shirts) to which she grunted. Being Caucasian living in the Argyle area, married to an Asian man, I ALWAYS go out of my way to be kind and polite. So it really irks me when there is no reciprocation at all.
She asked for my phone number, and when I started to give it to her I mentioned it was my first time here. She stopped inputting my number, she never asked for any distinguishing info (name, address, etc). I was informed the items would be ready in two days and it would be $ 10.
When I came back I was again the only customer. Again I waited and had to yell «hello», only this time no one came. I had to do it several times before the same lady — looking just as sour — came to the counter– not making any eye contact, asked for my phone #. I told her I was new and that when I came in the other day she didn’t take my whole #. It took her another 5 minutes to find my clothes; the entire time she had a chip on her shoulder so big I thought it would tip her over. I paid my $ 10 and vowed never to return.
There are dozens of cleaners in the Uptown area. Screw going to someplace like this.

If you want someone to be nice to you, don’t come to this cleaners. On the other hand, if you want your clothes cleaned, all your shirts returned to you, and ready on time, then this is the place. They over-​charge for repairs and there’s no smiling allowed, but they sure do know how to wash & press shirts.

Here’s one place where giving the benefit of doubt is a big no-​no. The initial problems with this cleaners begins with the lack of communication, especially on garments in need of special attention. Strong chemicals and non-​eco friendly solutions are barely tolerable.
Ultimately, you like for the cleaners to work with you in preserving the life of your garment, instead New Paramount damages your clothes by over pressing or applying large amounts of solutions that eats through the fabrics of your nice clothes. Complaining customers are barked at, spoken to in a broken English form of which you can’t understand. Another problem here is they apply large amounts of solution, press in the excess, leaving your clothes stained (experienced several times by this writer). Again, expect the owner to step in saying — it’s not her fault and ask you to find somewhere else — nor will she be willing to pay for any damages. The better business bureau should close this place. You should do yourself a favor and STAY AWAY ! !