My Child’s Room

TERRIBLE AWFUL DESPICABLE UNCONSCIONABLE «BUSINESS» PRACTICES. Same old story, gave $ 1000 for a crib and mattress that I will never see. Was sold a story several times on the phone about «it’s on its way.» I was also encouraged to «call back — sometimes people DO fall through the cracks.» I would call this falling through the Grand Canyon. The credit card company MAY give us our money back, but that’s pending. The BBB reported to me that 225 COMPLAINTS have been filed. They are not even processing them any longer since all the letters they have sent return undeliverable. The BBB rep told me that my only other recourse is to go to small claims court, but that will be almost impossible if the company has gone out of busines. I wish, of course, that I had checked this site before stepping foot in the store. I am beyond disappointed…8 ½ months pregnant with no crib.

«Another unsatisfied customer with the same issues listed below.
On March 25^th I ordered @ $ 1900 in furniture from the Arlington Heights branch of „My Child’s Room“. I gave the company a $ 900 deposit and was told to expect delivery in 6 – 8 weeks. On or about May 1^st, I called to follow up on the status of the order and was told to call back after the Mother’s day holiday. Since that time, I have not been able to get anyone on the phone in any of their Chicago area locations (Chicago, Niles, Mundelein, Arlington Heights, Hofffman Estates, Tinley Park, Aurora) during normal business hours. All locations have answering machines that are full and not accepting messages. The company’s toll free line (1−800−890−0029) is also not accepting messages in any mailbox, and their website (
) is „closed for repairs“. After trying to reach them for over a week (and reading the feedback of others on this forum in the same situation), I have filed a complaint with the BBB of IL and a dispute with my credit card company for reimbursement of my deposit. I wanted others in the same situation to be aware that something untoward is happening with this business.»
Update:
Further poking around on the internet has uncovered more information, including a very good ABC News (Channel 7) clip aired on May 5^th. You can read and view at:

⁵⁄₂₉ — more news coverage:

BEWARE… DO NOT BUY FURNITURE FROM THEM!!!
I was charged $ 1100.00 twice on my debit card and they never called me to schedule a delivery. I stopped by the store to explain this wierd duplicate charge and why they still haven’t called to schedule a delivery with me, but they were closed for inventory. What kind of business do these people run??? And why are they still in business??? They never return people’s calls and just dispute the charges on your credit card, because you won’t get your money back from them. They are a big joke!!! Just take everyones word and do not buy furniture from them!!!
Stopped by the store on June 11^th and they had a sign posted telling consumers to contact Dupage Bank @ 630−725−1500 or contact the banks attorney @ 312−476−7597 and ask to speak with Greg (I don’t remember the last name).

Is it possible to give a negative number of stars? How about no stars at all? We ordered in January. I called to check on our order in late April and was informed our crib was discontinued. I received nary a phone call nor a letter informing me that my child would be sleeping on the floor. I agree with the other reviewers that the products themselves are nice, but it doesn’t matter much when you can’t get them delivered, even though you’ve already paid for them. It’s just disgraceful to mess with people’s baby furniture. I mean, mess with my microwave delivery or even my television, but my first child’s carefully selected bedroom furniture??? Again, I think it’s a travesty. I will spread this knowledge far and wide and my next stop will be the BBB. As a postscript.. .their customer service in attempting to resolve the issue is abysmal.

The baby furniture here is so delicate looking and yet their craftsmanship is strong, and tough. It’s not expensive, and it’s not cheap either but I guess that’s why everyone gets their friends to buy the furniture through registry.

This is the place to go if you’re expecting and need good quality furniture for your new baby’s room! They’ve got a great selection and they do home delivery and set up! You can also register here.