MT & T Transportation

Never even used these guys. Bought a Groupon (called before I purchased to make sure they were available when I needed, which they were), then I called back to make the reservation after I purchased. The guy on the phone sounded a little sketchy, answered the phone «Yo» (super unprofessional) and sounded like he wasn’t even writing down my address or phone number to confirm my reservation. Seemed weird, so I called back the very next day to make sure, because the guy sounded flaky. Sure enough, they didn’t have my reservation. The guy barely apologized for the mistake and just told me I could use the Groupon any other time. Thanks guy, I guess I’ll just change my vacation time too since I don’t have a ride to the airport.

This company is really bad news. I bought two vouchers from Amazonlocal. I used one in December after much confusion in the reservation process. We scheduled a pick up at the airport for our return, but they were not there. We called and they said they wouldn’t come because we had not confirmed (we were coming home from India). I had given them all of the flight information before we left. We just tried to use the second voucher for a ride to the airport on Saturday (72 hours in advance), but first he insisted the voucher was expired (it wasn’t), then he insisted we email the information and then he said someone would call for my credit card information. Not a chance. I cancelled the reservation. I didn’t trust that they would come anyway. Totally horrible experience.

Horrible !!!
Needless to say, I booked the car service one week before my trip.
Nobody showed up.
I had to pay $ 80 for a taxi to take me to the airport, I had no other choice.
Beware or be prepared with a backup plan.

I was very scared using my groupon here after all the reviews and getting an email from groupon saying I could get my full refund back due to service issues. I had a taxi backup to my trip to O’hare and back home.
1 star for easy to reach and confirm pick-​ups
1 star for nice clean car
1 star for driver being on time at both locations
1 star for professional and friendly driver
1 star for timely and safe transport to airport and back.
I fear giving them a 5 star review, but couldn’t think of anything to knock them down a star for.

So bought the Groupon, call to make reservations, 4 days before I leave they cancel the groupon… After reading the reviews I think that this might be a good thing. But still when I called to make sure that they do not charge me and to cancel the ride. No one answers the Phone. Get intouch with the dispatcher and he says that the Lady in the office will give me a call… but he does not think it will be today. But he was not sure when… BAD SERVICE!!! Guess I know why the Groupon was canceled.

Sounds like my review will just be the same as everyone else’s here… awful. I also bought the Groupon for roundtrip service to the airport. My husband and I booked the car service a week before our honeymoon and an hour before the car was supposed to pick us up they called to tell us that since we never got a confirmation call a car was never dispatched and nobody would be picking us up that morning. Wow, thanks a lot for the help, MT&T.
The only reason they got 2 stars and not 1 is because they did actually fulfill the ride home from the airport, albeit the driver was fairly rude and late and they were incredibly disorganized about the whole thing. The girl at the dispatch center called about 5 times between the time we landed and picked up our luggage and the driver texted us and said «text me when u have ur bags.» Really? Are you my 16-​year old brother picking me up from the airport? Be professional.
Just take a cab. At least you know what to expect.

The creepy photo on their advertisement for Dealfind should have been the first clue. I completely agree with the other two reviews, worst company and HORRIBLE customer service. Spoke to Amy the 2^nd time I called and she had a complete attitude when I questioned the $ 17 gratuity that was now mentioned when I bought the Dealfind deal. Do yourself a favor and avoid this company!!!

I had the same experience as the others. I also purchased a Groupon and called for a reservation more than 72 hours prior. My flight from Hawaii was to arrive at 5:00am, I told the reservation person if the pick up could be at 6:00 because I did not want the driver to wait in case there was a delay or anything. The person asked for flight information so they could track the flight. They took my phone number and email and said that they would confirm two days prior but did get a reference number. Did not get a phone call or email. Arrived in Chicago after an 7 and a half hour red eye flight at about 5:00am. When I made the reservation, the person told me that the driver will call prior to pick up to let me know where to go. At 6:15 I called MT&T and the recording said to call this other number, I called that other number and the lady that I spoke with said that my pick up was at 5:00 and the driver left. I told her that the pick up was at 6:00 and why would I schedule a 5:00 pick up if the flight getas in at 5:00? She said there were no drivers available till 8:30 — 9:00, and suggested that I find another source of transportation. She said that a manager would call within 24 hours. I got no phone call. I figured that I give them another chance and try to book a return. I called Saturday afternoon to book for Wednesday early morning. The person said that since it was a very early reservation, I need to call this other number the next day. I called the number and the guy said that he was still trying to get his reservation bookings straightened out for that day and will call me back in a couple of hours and he took my name and number. And you guessed it, I never got a call back. I called them that night and another guy answered and told me I need to call in the morning because he does not do the reservations, only the morning guys do it. I called the next morning and got a recording to leave my name and number and they will get back to me ASAP. And you guessed right again, no call. I ended up taking the GO Express from the airport and a cab to the airport. I wrote to Groupon as soon as I go back home and they gave me credit right away. I suggest whoever bought a Groupon to do the same. This was the worst travel experience I ever had. I had even emailed them prior to my trip with a question and got no response. I wonder how they stay in business, it’s surely not because of their service. Get a refund while you can! If I could give no stars, I would.

I bought their services through Groupon also. What a mistake !!!
Booked a trip 5 days before the scheduled flights and was told that somebody is going to «confirm» my reservation by email. after waiting 2 days and NOT receiving any confirmation, I called again. The dispatcher was polite, took my number and promised to contact the management. Also gave me another number to call transportation services directly. The other number had very short «working hours» with a clear message, that «leaving a message, or writing us an email will NOT guarantee your reservation».
On the third day I lost my patience and called again. I was promised that somebody is going to call me. the same story etc. Then I promised to report them to Groupon –apparently it worked out and the «manager» called me after couple hours. We went through all itinerary, he was prety polite but in the end repeat the scam, that I need to receive an email in order to have my trip guaranteed and confirmed. What a heck is this ??? I was reassured to receive that magical email 2 days before my trip. Guess if that happened…
I still tried to give them a chance and was calling a day before to figure out what’s going on… before canceling the whole deal 10 hrs before my flight.
I deeply believe this is just a fraud and suggest You write a letter to Groupon requesting your money back. I did and Groupon promised to return all the credit.
Wish everybody luck !

I purchased a groupon for transportation to and from Ohare. Confirmed with the operator on phone and who took all my info including a credit card to reserve it. Unfortunately they driver never showed up on the day. I had to scramble to get a cab to come to Skokie to pick up. When I called to inquire there no one was picking up the phone lines and when finally they did they said they didnt have record of it! Very frustrating as I’m out $ 65 and no ride! Beware when using this company!