Mike Anderson Chevrolet of Chicago

At first ONE star. Here’s the thing, you have to be willing to expect a reasonable conversation if you want good results. I drive a Mercedes and, being used to Mercedes «level“of service, did not have a high expectation of service when I brought my girlfriend’s Saturn Vue in for repair. I don’t recall getting an estimate before getting a call and being told «your car is ready and it’s $ 3k.» I’m still sticking to my story and there firm on theirs AND it doesn’t matter-​they still get 5 stars. After I got the call I went in expecting a reasonable resolution and got stellar results. There’s no such thing as perfection, mistakes and misunderstandings are INEVITABLE. Where it really counts is how it’s handled and Nassar is an exquisite example of excellent customer complaint resolution. Firstly, If you understand business and you take the time to understand how their service department works you’ll know they’re not out to cheat you. They proved that when I discovered one more thing wrong after I paid the invoice-​they didn’t charge me for the parts or additional time that it took to fix the problem. Some people would scream and complain about how they screwed up today. For myself, I’m grateful and I wouldn’t go anywhere else.

Awful, awful, awful experience. Multiple annoying things happened when I went to get my car serviced here: what I was told was covered by my warranty I was then told wasn’t covered, they overcharged me, I asked about payment plans thinking I could pay in installments which they said «yes» to, turns out it has to be a line of credit and it dinged my credit score by 20 points, and I gave my ID for the credit card paperwork but swear I never got it back (that was a whole other ordeal in itself). Plus, they somehow got a stain on my passenger seat that WILL NOT COME OUT. Why would they even need to use that seat to fix my alternator?! It wasn’t there before! So gross, it’s absolutely disgusting because it looks like… it’s possibly… bodily fluids… ewwwww.
*** UPDATE: The dealership *did* remove the stain after seeing this review. However, when I brought it in I was told that the whole car would be detailed for my inconvenience and a recall would be addressed. But from what I noticed afterwards, the only thing that was taken care of was the stain. There was no other evidence of it being detailed so I have no idea if the recall item was replaced either. I can’t trust anything I’ve been told by this dealership. ***

Went here on 03/​28/​2016 around 415pm with my husband. He has been loyal to Chevy for as long as I can remember, but preferred Jennings in Glenview. Since we moved into the city and based on location we decided to try Mike Anderson in Chicago on Irving Park. Worst experience ever!
We had already come in with an idea in mind and found our choice similar to it in the showroom. We had searched online and built the vehicle with a price «quote» and wanted to see the new vehicle in person.
When you pull up with a Chevy in their lot, browsing for another vehicle, you would assume someone would come to greet you, that didn’t happen.
When you look around the entire showroom and check out practically every vehicle, and then back to the vehicle in mind, you would assume by then someone would come to your aid. That did not happen.
What happened?
We went to the managers desk, stood there and stared at the vehicle of choice (a 2016 Chevy Colorado) and still no acknowledgement that we existed. I met eyes with an employee who shall not be named, and he asked if we were waiting for someone. I replied, «No, but we’ve been here for awhile and are looking for someone to talk to about that particular vehicle.» «Oh, sorry, okay… How can I help?» We give our specifications. We browse other trucks outside — we go to his office — give a detailed explanation of what we are looking for — yet he still didn’t seem interested nor was he knowledgeable about their product.
He went to his manager twice trying to locate that particular vehicle. After the second time, we walked out of his office to meet at the managers desk and we were told, they might not be able to find our specifications but can possibly have it built for us in 6 – 8 weeks. That would’ve been fine, if they didn’t ask us if we’d like another color or another vehicle in their lot or other location or warehouse. I’m more concerned about the Customer Service aspect of attempting to make a sale, have a good background knowledge of your product you’re trying to sell, and then try being helpful in locating the specifications of our vehicle. None of this appeared to happen. They tried to sell us a 4×4 when we were looking for a 4×2 and claimed it was a 4×2 and they tagged it wrong, when it was a clear that the tag was correct and it was stamped as a 4×4 in the guy’s face. That was it. End of discussion. No sale. We’ll be at Jennings on Friday. Jennings at least had the decency to call me three times in 24 hours and shoot me an email and attempt to schedule an appointment. Thank you.

When I was shopping for a car in early December, I looked up a quote online, and my information was somehow sent to Mike Anderson Chevrolet. I ended up buying a Mazda, which I LOVE, and I never even stepped foot in Mike Anderson Chevrolet. It’s now late March and they still call me almost DAILY. I have spoken to someone several times to let them know I purchased a car elsewhere in December, but the calls still haven’t stopped. I work in sales myself, and I would never call someone over 50 times in hopes of a sale. If I’ve called you over three times, and never heard back, I’m moving on. How desperate for sales are these people? Over 50 phone calls is borderline harassment, especially when I’ve told them I purchased a car elsewhere and I’m not interested. I can’t take it anymore!!!

I had read all the bad reviews online, but had found a competitively priced car online I wanted and thought I could deal with the poor customer service — I was wrong. They tried to lie about the pricing at first, didn’t ask for the correct paperwork and wanted me to come in several days after the purchase, then charged me the wrong amount, and in general were completely unprofessional/​lacked customer service… not to mention the entire time I was there I was only referred to as either «sweetheart» or «honey». Don’t come here, it’s not worth it.

Absolute terrible service. I’ve been waiting over 20 minutes for my vehicle which is already parked outside but they’re telling me I’m waiting for paperwork. They’re being very dismissive even though I’m telling them I have got to get to work. I wish I had purchased my vehicle elsewhere. I’m still waiting…

I needed to purchase a vehicle quickly as my previous vehicle had been declared a total loss and I was about to move. I found a Chevy Sonic that fit my criteria at Mike Anderson Chevrolet. I bought the car on a Friday and picked up the following Monday to find 250 more miles on the car. Not sure where that came from.
I left Illinois that week and subsequently found my owners manual missing. I realized, also, that I should have payed closer attention when walking through the costs with the financial specialist as he managed to sneak another 2500 $ cost that I had not intended for.
Overall, I felt very slighted by the deal and found that I constantly had to fight to get to talk to anyone.
There are plenty of better car dealers to work with out there, that seem to care more about a good review.

Mike Anderson continues to provide great service at reasonable prices. I have been a happy customer there for years.

I have been coming to this dealership for about 3 years. I even bought my suv from here. But things changed when I brought my car in for service. The service manager refused to look up my warranty on my vehicle Start scream and swearing at me multiple times. I was in shock. They never fixed or even looked at my car that has issues still that are under warranty. I even called the GM of the dealership when I got home. But big surprise he did not call me back and it has been about a week now… Just awful. I would not recommended anyone going to this location. Just awful!!! Warning stay away!

I was looking for a new car and had seen Mike Anderson billboards here and there so I thought I’d stop in. I had a car to trade in, decent credit and some money to put down.
The experience was humiliating, to say the least. I could tell from the start that the salesmen were not taking me seriously. Perhaps because I’m a younger woman and was looking for a more affordable car, as my main form of transportation is via train anyway. I was brought into an office and gave my info. They fibbed (I am sure) and said the finance office wasn’t open but that they’d get back to me the next day and they did. I got a call saying they could not work anything out.
Funny thing is, I went across the street to the The Autobarn City Volkswagen right after receiving that call and left with a beautiful, loaded Jetta for an affordable monthly payment. They made me feel like I was a valued customer and it was truly an all-​around pleasant experience. I even sent two other family members to them and they walked out with new cars that week.
So, in conclusion, if you’re looking for a great car and good customer service, maybe look further than Mike Anderson Chevy.

Great Experience. I came to Mike Anderson looking for a new vehicle. I was very on guard after a horrible lease experience with Rosen Kia of Elgin so I was looking for only the vehicle, no warranty, service plans or extra nonsense. From the minute I stepped inside I felt welcomed and was given appropriate space to browse and look at vehicles. When one of the vehicles I wanted to see (the Equinox) wasn’t in the showroom, my salesman Diego immediately went and retrieved the vehicle from the lot and brought it inside for us to evaluate. He was always pleasant, helpful and knew or knew how to find the answers to my questions. After taking a test drive I was sold on the purchase.
Our Sales Manager, Manny, and Finance manager Dan were equally helpful, polite and professional. They processed the rebates and offers I had available with no harassment or push for extras or add-​ons. I walked out that evening with keys in hand and no regrets. These guys know how to take care of customers and treat them with respect.
Highly recommended for a low pressure, informed shopping experience.

I dealt with the service department today, and so far so good. They only took half the time they told me it would take. They did have to order a part so I will be returning for the second portion of my service, but as for now I can say the staff was friendly, they were efficient workers, there was a nice waiting area with refreshments, and they even ran my car through the wash before I left. I am very happy with how easy this appointment was this morning.

I have to take my car here due to it still being under warranty but the second the warranty expires I’ll go elsewhere. Every time I’ve taken it here it takes forever to fix the simplest issues and I always have to call them to get updates. Recently I took my car in to get a new battery. Afterwards my cruise control stopped working. When I called they assured me that it was covered under my warranty even though it was an add on. When I brought it in with an appointment it still took them two hours to look at it (after my appointment) and they told me it wasn’t covered because it was an add on. I told them I asked that when I called and it was working prior to my last appointment with them. They said it would cost 150 dollars for them to even look at it and diagnose it. I definitely would not recommend their services.

I just have to say I was happy with my new purchase of my new car sales rep, David Lopez and Sales Manager Hoss was very helpful in getting me in a new car the same day within two hours and no down payment and making sure everything was right. I highly recommend Mike Anderson Chevrolet dealership to anyone who’s looking for a new ride. I’m glad I made the right choice to come here to Mike Anderson Chevrolet dealership.

I have never had such a poor customer service experience in a service department in the last 20 years! Put on endless hold for service manager, poor communication (they don’t listen to what your questions is and can’t seem to communicate that even though they close at 6, the cashier is there until 830), rude service coordinator (Dan) and lack of customer service in general. Service Coordinator seemed more concerned that I did not have an appointment than asking me if what was wrong with my vehicle. Even if you need to push your car past this place, do it. This was my first and last visit here.
Edited to add. I had a nice conversation with the service manager today. Joe listened to my concerns and assured me he would address them with the appropriate employees. I had some questions about my invoice and he reviewed it and found a charge that should not have been there, and arranged to have my account credited. I appreciate that he took the time to listen and hope that things do improve

I’ve done a combination of buying and trading in 4 vehicles over the last 5 years from Mike Anderson. Jessie, our go-​to sales guy has helped with every purchase. Totalled my ’12 malibu 2 years ago, went to Nissan and got crap customer service. Came in to chevy, no down payment and got approved for a new car. Nissan claimed they needed atleast a 2,500 down payment, and well.. On 2 days notice it’s hard to find that kind of money. Very happy with my purchase, have always referred people to Jessie. Have been itching to trade in my current car but being upside down with negative equity on a trade in, Jessie himself even told us it really wasn’t a smart move. Not many sales people will be that real with their customers. Thank you Jessie for always going the extra mile!
As for service.
I was skeptical to bring my car into the dealership based on some previous reviews. It started overheating recently and I had no choice since Anderson is the closest chevy dealer to me.
Missed my 8:30am appointment on a Tuesday I set due to work issues, walked in around 11. Chris Sanchez checked me in, advised me that they might not be able to check it today, but definitely tomorrow. (This is a service center in the city. .they only have so many mechanics available at any given time. Stop complaining about the wait.) Since they didn’t have any loaners, they gave me a voucher for an Enterprise rental across the street. Got a full update by 9am Wednesday. Car was done Thursday morning. Once Again, Since my work hours are scattered, We informed Chris we wouldn’t be able to pick it up until Friday. Rental was fully covered, even for the extra day.
Thank you Service department for being top-​notch!
As for people that previously left negative reviews. .
If you don’t like the price, go to regular mechanic. Dealers are always more expensive if you’re getting things fixed and always busier than your local jiffy lube.

Service Center Only!
I didn’t buy my car from there, so can’t offer insights as to the dealership.
I did take my Volt into the service center with a couple of issues and an oil change.
I was very pleased with their professionalism and my issues were dealt with to my satisfaction.
I dealt with Chris Sanchez, who was great — but everyone working there seemed pretty good. Prices are dealer service prices, but not unreasonable, and the service was definitely worth the extra few bucks.
I will be going back there from now on.

Great service team, Joe the service manager is the best. Thanks to Joe and his people.

If you value your time and your wallet, do not bring your car here.
I don’t normally post reviews but this is needed. I will first say that I have had a couple good experiences with the Mike Anderson service department but this was horrible.
I made an appointment two weeks ago for an exhaust job on my wife’s car. I was early to the appointment and told it would be «a couple hours» before they had a diagnosis on the exhaust. What the hell is the point of an appointment if you are going to make me wait hours. All you need to do is put the car on the lift and visually look at the exhaust to know it needed a new muffler. So three hours later, I am told it’s going to be $ 2,400 because they have to replace the catalytic converter and they only use OEM parts. I get it, a dealership should use OEM parts but this car is 15 years old and already had an aftermarket cat because the original was stolen in our neighborhood.
I asked to see the car and explained to them that I did not want the cat replaced as it was only two years old. The advisor and mechanic told me they could do just the rear section for $ 772. I said ok. Let’s do it. I know this is more than I wanted to spend but I have already been waiting for hours and my wife needs the car. So, they tell me they have to order the muffler and overnight it from Detroit. Seems to me that a Chevy service department should have a well-​stocked parts department in the event a Chevy comes in the door. So I say sure I will come back tomorrow morning. I drop the car off in the morning and I get a call a couple hours later saying they can’t do the job. Unbelievable. The advisor tells me he knows of a place in Norridge that can do the job for about the same price.
My wife has been without a car for two days and no work has been done. Also, the supposed oil change (including 27 point inspection) was a joke. I was charged $ 40 for an oil change that didn’t include checking the fluids (washer fluid was still empty when I left). Anyway, I’m not going to write anymore except to say do yourself a favor, do not take your car here. I should have read the most recent 2015 reviews before the made the appointment.

I don’t know why, but this place keeps calling me… ALL THE TIME.
The frequency is not unlike the most heinous telemarketer.
I do not own a car, nor do I wish to purchase one.