Michaels

I had terrible experience with Michaels today and I won’t ever come back to shop there again. We were making Mothers Day gifts with my kids in the classroom. I went to Michaels yesterday to bought some mugs so we could paint them. Each mug comes in the carton box with paint and a little brush. I used to buy them couple years ago and they were good, so I bought them again. I bought 16 mugs after work and carried them home on the bus and ten in the morning I carried them back to work. When I opened one of the boxes at work and got the paint out I have noticed that paint was dry, it was old… I opened another one and the other one was dry as well, I decided to return all the mugs back to Michaels. When I brought all these mugs back and told them the issue, the lady didn’t even apologize, she gave her attitude instead. She looked at two opened boxes and said that they are not going to return the money back for these two because they were opened! I told her that nothing wasn’t used, everything was in the box in the box, everything was clean. I’m returning them because I opened them and realized the paint was old and dry. She didn’t even listen to me, didn’t give me the mugs back, or even asked me if I want to take them back because they have been opened, she just didn’t return my money and took them away… I was too stressed out to deal with it and with this terrible attitude she gave me! I don’t understand how people like that can work in the store. I didn’t only lost money but time, since I had to buy something else now, obviously not on this store any more. Happy Teacher Appreciation Day to me!

Michaels is a great place to find some solid deals on awesome craft supplies but given how large this particular store is, I think they are understaffed. Each time I’ve gone it takes me about 10 minutes to find someone to help look for something. The employees are fabulous– funny, friendly and knowledgable— JUST NEED MORE OF THEM! My fiancé had 2 frames done that were done very well and the man who helped us was lovely. I took 3 paintings to be framed there and was quoted $ 350 for EACH frame (despite a 70% discount) which seems a bit unreasonable and quite ridiculous. Overall, great sales and kind people. Just wish there were more employees (especially on busy weekends!) and more reasonable framing options.

I actually like this Michael’s quite a bit! I went in on Black Friday and even getting there at 7:03am, I was one of the first 20 people in the store! I got a $ 5 gift card. Cooleyhighharmony. I went in to get a frame for this kick@$$ poster I got from Beermiscuous that maps every local brewery in Chicago. Pretty sure my loft looks like a bachelor pad. Either way, I was slightly disappointed they didn’t have the frame advertisted in the ad for 50% off! Wahhhh! However, they of course had many others. So with a 25% off coupon in hand and the $ 5 gift card, I ended up paying $ 4.82 for the frame. Not too shabby.
This Michael’s shares the building with Marshall’s & DSW so you can knock out a few bargain shops all in one visit. It has a nice (and free) parking garage that has elevators that will take you straight to the store. But man those elevators run slow! Either way — friendly staff, pretty big store and good parking will make this a regular Michael’s hit up for me.

You know what, I really like this Michaels. I do prefer the ones in the suburbs more, for obvious reasons, but this is the best Michael’s in the city in my opinion. First, there is parking. Awesome. Then it is in one of my favorite parts of town, accessible to red, brown, and red lines… Clark and Belmont. Finally, it has a friendly staff, who seem to like working at this store. They don’t avoid you, or just point you to some corner of the store when you ask for help, and most people seem to know their stuff. Often I’ve come in asking «do you have this,» and there is a direct answer and follow up if need be. I hate store employees that will walk you around in circles because they don’t know where the yarn is compared to the acrylic paint… I also like that they know what I’m taking about, compared to other city stores. :)

This is a full service Michaels, in the same building is a DSW and a Marshall’s. This Michaels has a framing department and a friendly enough staff. The selection of clearance junk items is fun and plentiful. Their prices are just a bit higher since its in the city but nonetheless it’s a good store.

One star for the entire stuff one star because is not easy fined the way to use the restrooms and always is a lonnnnng line w/​6 ppl waiting to pay
What happened big store not enough employees, cashiers wth michaels !!!

Freakin Ridiculous! Someone told me I could get a cheap non-​reflective piece of glass for product photography at Michaels on Clark. So, I went in today and talked to an employee working in the framing area. She said that they don’t sell pieces of glass by themselves. But, if I brought in an 8“X10″ frame, they can cut a piece of glass for me, and it would cost about $ 100! She also said I could buy one of their pre-​made frames in stock, but it wouldn’t be anti-​reflective glass. She said they don’t sell pieces of glass by themselves because they’re afraid someone will cut himself on the sharp glass. Lame.
I’ve never been here before and now I know why. And from reading a lot of other customer reviews, it sounds like they need to revamp their customer service approach, and be more reasonable with their pricing.
Or…maybe they don’t care some much about people like me. Whatevs.

Let me qualify. I have used this store numerous times for personal and business projects. I have purchased quite a bit from this store. However, as of today I am incredibly disappointed and will not trust the store again.
I am NEVER using Michael’
s framing service ever! I went in to ask for a piece of cut glass and matting board so that I could frame a picture that is 12“x10″ (I have an antique frame — do-​it-​yourself project) and they wanted to charge me $ 150. Now if they framed it themselves it would only be $ 75. That is complete gouging.
I called a local glass company to get pricing and was told I could get the glass for $ 10. I can get matting board even at their store for 4.99−7.99 or about the same price as a competitor. If it cost me like double what the glass company charged I could completely understand, but $ 150 for a piece of glass and matting board custom cut down. That is ridiculous.
When I called corporate customer service I got a very cavalier response.

In a nutshell, great selection of stuff at decent prices but I give them 2 stars because THE LINES ARE ALWAYS INSANELY LONG and there’s never enough people ringing. I swear, every single time I come here, no matter what day or time, the line is about 7 – 10 people deep and there are only 1 or 2 people ringing. I came here on a recent Sunday to buy a picture frame, and as I approached the line of 10 or so people, I just walked out. I saw a ton of salespeople walking around the store and wondered why there weren’t up at the cash registers taking care of people who actually want to spend money in the store. I walked upstairs to Marshall’s, got a frame, and was done in 5 minutes.

I spend a lot of time thinking about making crafts. I’m essentially an old cat lady trapped in a young dog lovers body. I’ve been to tons of crafts stores. This Michaels is really just «OK».
There is little to no help from the staff, so you better know what you want or are looking for before you get there. They do have some great sales and you can find a lot of what you’re looking for.
On the down side… it’s laid out weird, it’s hard to navigate, stuff isn’t grouped the way my brain wants it to be. So essentially it’s OK, just not my cup of tea.
BUT! It’s close to my place and I do have so many more crafts to do…

i buy yarn when its on sale. My biggest issue with this store is that if you call and ask a question you just get on hold and forgot about. I don’t know if its the person answering or the person in the yarn department that just won’t pick up but it happens whenever I call. I called the Canal store and the same exact thing happened. Perhaps phone edicate isn’t covered in training.

The staff is very rude and unhelpful. Everything is a mess and hard to find, even the staff doesn’t know where anything is. They also ran out of everything and hardly restock. Seriously the WORST customer service. Horrible. Do not go to this Michael’s.

There is a great selection of crafting materials and jewelry making gear. There is little to no selection for sewing goods (half and isle worth of emergency things more or less). The store seems under staffed with pretty much everyone on register, which isn’t so great when you’re in need of help to find things. The staff is crazy friendly, but I feel like they don’t have proper floor coverage.
I REALLY wish they sold fabric.

My favorite store, I seriously walk down through each and every aisle there. Being a stay at home mom brings out the creative side in me and I love the whole arts and crafts idea. I actually went there for at least HALF of my daughters birthday décor. Including her invitatons. All hand made. The best part Invitatons that they always have great sales or coupons that u can pull right up on your phone for them to scan. This store is fun, I walk in for 1 thing and end up with 10. Being creative never felt so good, but being broke because of it never hurt so bad lol.

Being a former sorority girl, I LOVE this place. Arts and crafts galore! I like Michael’s because they always have deals and if you download their app, there’s always coupons. This location is very convenient, but I think some of their sales associates could be better trained in regards to where things are located and how to better help customers. It took me three different people to find some clay, and the last woman ended up asking another customer if he knew where the clay was??? It was very interesting, but other than that, I like this store and I’ll be back soon!

Decent selection considering their small size. Definitely wish they were bigger and had more specialty items, but overall they’re a good place to check for crafting needs.

Came into Michaels looking to have five canvas oil paintings stretched around a wooden frame. Simple project I thought. The service in and of itself shouldn’t take more than a few days. Boy. was I wrong.
Michaels’ service at this store is the worst. They tried to up-​sell my service to full frames multiple times. I repeatedly told them I only wanted to have my oil paintings stretched. The price that they quoted me for the service was WAY overpriced. The turnaround for the service was quoted at 2 – 3 WEEKS.
Listen, if you want to get any framing or stretching service done to your artwork, go support your local businesses. Going local will not only save you money, you’ll also save yourself from wasting your time.

The staff is friendly… when you find one, I’ve been here about 5 – 6 times and I’ve only ever found one on the floor twice (one of which was technically working the framing department)
They were not the knowledgable about where the items were that I was looking for.
The lines are also always at least 7 deep, and if it’s before a holiday (The week before last Christmas and the week before this Halloween) you can count on quite a line.
I was just in there and couldn’t find help to locate gift bags for Wine, so I went upstairs to Marshall’s, were I was in and out in 5 minutes.
Sad, because I like Arts&Crafts, but going here is a commitment and not an «in&out» stop

I came into Michaels for Crayons for an art project, but I left with a smile. ANDY is a gem! He not only showed us all the possible crayon purchases (as well as a funny description of why we need one of each), but he also alerted us of other must have items including sidewalk chalk (to compete with the neighbors’ kids) and tie-​dyed friendship bracelet thread!
I would color outside with you any day Andy, you’re a boss!

I love making projects with my twin 4-​year old boys. I get much of what I need for our projects here. They do not have everything I would like, but they have a lot. I am very happy that this place is so close and makes so much available. The primary area for improvement is in customer service. The salespeople typically know nothing.
I wrote the poor review below several years ago and it still applies:
«I want in for Velcro tape to stick a child’s poster on a wall. The same type of tape you find at Walgreen’s and everywhere else. The teenage salesperson didn’t know what I was talking about. Insisted that I really wanted something else. Was quite rude talking to me like I didn’t know what I was talking about. So I went on Amazon found it in 15 seconds and had it the next day. Don’t waste your time here.»