Metropolitan Express

This service deserves a 0! I used their service to get a China visa but three weeks later, I called and was told the passport with visa were Fedexed back to me before Christmas, so i waited another week and emailed them to ask for the tracking number because their phone calls are never reached! No call back or emails! So far, I called and emailed but got nothing!
Where is my passport? How about talk to me? I have to call the police if I still get nothing!

Claim that there is a live Live Operator ²⁴⁄₇ Support is a pure lie.
There is one constant message that «mail box is full and can not accept any messages»

We needed a same day passport and thought we’d try this service. The staff was very friendly on the phone and provided a nicely detailed e-​mail with all the instructions we would need. We asked for an early appointment so we could get the passport same day, and were given a 9:30am appointment.
When we showed up we were suprised to see this is someone’s apartment. There’s not even a sign on the outside of the door. We were informed that they could not give us same day service because we got there after 9:00am, even though that was never told to us ahead of time. She said it is on their website, which could be true, however she took no responsibility for telling us this ahead of time. From her perspective, it was our fault. The only option: pay another expedite fee of over $ 90 to have it couriered to our home.
Their apartment is a mess, with papers piled up all over, including applications, FedEx envelopes, etc. Between the questionable customer service, apartment setting, and scattered environment, I could never recommend someone to use this service.
Another reason why? Because we immediately took a taxi to 230 S. Dearborn and were easily able to get a same day passport. And the price was $ 139 less than this service was going to charge.
Save yourself the hassle. Go straight to the State Department and save money.