Mercy Hospital and Medical Center

One of the worst hospitals/​doctors offices I have ever visited. Good luck ever getting a hold of someone if you need anything. The billing dept is a nightmare let along their customer service. I wanted to pay my bill online and needed to reset my password. Sounds simple, right? Wrong. I called the number provided and was told the hospital had nothing to do with it. I called the number they referred me to and the guy on the line laughed and was like, «they know we don’t handle this. They have the worst customer service and just forward everything to us when the know we have nothing to do with it.» All in all save yourself the trouble and go elsewhere. Trust me.

Worst experience ever. DO NOT. REPEAT. DO NOT go to this hospital. It’s dirty, the staff is rude, unhelpful, and inattentive. The doctors and PA follow suit. This hospital should be SHUT DOWN. How do you get a patients name wrong 4 times. How do you throw a bed pan at someone and say here, your mom can help you. How do you go to put an IV in with no gloves.
BTW, 104 degree fever probably means someone has something other than an anxiety attack. Chimps in highchairs could do a better job

This is the worst hospital in Chicago. My 83 yr old father spent 10 hours in this lousy hospital for locked bowels. He arrived at 4 p.m. bent over in pain and didn’t leave until 2 a.m. in worse pain. The misadventures were ridiculous. They mixed his files up with another patients. Tried to give him Barium twice, almost treated him for a condition he didn’t have, and sent him home in excruciating pain with a prescription. Called him 2 days later and told him they wrote the wrong prescription, to stop taking the medicine immediately and go pick up his new medicine that they called in. I have tried to contact administration to file a complaint but have been unsuccessful so far.

This is by far the worst hospital I have ever been to. I have been waiting as long as 9 hours for a doctor to take a look at my wife. Mind you, this is the ER «Emergency Room». FU Mercy Hospital!

My wife was taken here for an emergency room visit. Typical long wait to see the doctor. We met with Dr. Joo and he was excellent. Answered all of my wife’s questions. Provided excellent insight for my wife’s condition. Thank you

Worst hospital that I ever visit!!! The emergency room is a nightmare. You would wait for 3 hours and no one will even look at you and ask if you need something. My son did not see the doctor and still they charge me for the visit, where they did not do anything.
The doctor office is another horrible place that you do not need to visit. They will let you wait for at least an hour before you go in and then another hour before the doctor see you, and another hour before they let you go. The nurse is rude and customer service is even worse and they do not know their job.
One time they did not have a patient room and the nurse gave my son his shot on the stroller.
This is by fare the worst hospital that I ever seen in my life!

I love this hospital because they did everything to cure my mom from breast cancer. The nurses and doctors are very kind and caring

Just had surgery that required me to go under general anesthesia, no one ever assisted me with ambulating, i was told just get up when you are ready. This is the worst experience I’ve ever had!!! Since It’s required to give a star rating this one is for the physican that did the surgery

This place is horrible they don’t take the time and say anything my experience here is bad and I wouldn’t recommended it to anyone

The only complaint was the reception for the Pre-​natal ultrasound department. Other then that. I was in and out within 1hr for my ultrasound. Will defiantly use again.

I have to chuckle at some of the ER reviews.
One person said she came in an ambulance and the staff insisted on treating her.
Another complained that the waiting time in the ER was too long and it was a good thing it wasn’t serious!
That is why you waited so long. It’s an Emergency Room. People with serious conditions (Emergencies) are seen ahead of those who do not have an Emergency.
If you need Emergency care this is a great hospital. If you are going to the ‘Emergency’ room when you could have gone to your doctor, but didn’t want to wait; you will not have a pleasant experience.
It’s like giving one star to a pastrami sandwich because you could not hang a picture with it.

I’ve been undergoing treatment for cancer for more than a year at Mercy. Dr. Subramanian, the chief of oncology, is my doctor and I can’t imagine working with anyone else to get through this. He is patient with my millions of questions, I can talk about anything with him, his office staff is fantastic and consistently go above and beyond for me, and when I had to be admitted during my chemo treatment because of some bad side effects, Dr. Sub was there to see me every day including weekends. I have also been a patient of Dr Muniyappa for allergies, and he is smart, dedicated and talented.
I’ve had reason to be treated by the staff in the ER more than once, and found them all to be caring and competent. As with most hospitals, ER patients are triaged and wait times can be long if they are busy and you are not the sickest person there, but I never felt forgotten about and when I was there for a serious side effect from chemo, I was through registration, screening, and in a bed within 15 minutes.
I was in the ICU for two days during chemo, and my nurse Hilda was amazing. She coordinated everything with all the doctors involved, and she kept me informed with what was happening every step of the way. She also went out of her way to keep my family members informed and was very sweet with them. A real angel!
Mercy isn’t perfect — the registration staff can be brusque and short with patients, but once you get past them, the medical staff is kind, caring, and they know what they are doing. I have no qualms about continuing my treatment there, knowing that i am in great hands and that I am well cared for.

For the ER: The only reason I am giving this review 2 stars is because my nurse and doctor (Dr. Heinrich and Nurse Anna on the night shift) seemed to be the only people in the whole hospital who had any idea what was going on and really seemed to care. Besides them, I don’t see any reason to give this medical center any higher than a 1 star rating. I came in via ambulance and still had to wait in the waiting room for 3.5 hours before I was called to come back to fill out insurance information. The lady working the insurance information area obviously had no idea what she was doing and kept asking me the same questions over and over again because she had no idea how to fill out the form on the computer. She had to get two more people to help her. At the end of my visit I was referred to the Mental Health Clinic where they said I need to follow up with them within 2 – 4 days.
Mental Health Clinic: Day 3, and there is one lady who keeps answering the phone and puts me on hold for what seems like forever (today, it was 13 minutes and 47 seconds according to my phone). She has a nasty attitude and isn’t helpful at all. She didn’t seem to know what she was doing. She finally ends up transferring me to the intake coordinator after snapping at me and cutting me off for giving her too much information that she claimed she didn’t care to know and the intake coordinator is NEVER there! I have called every day since discharge from the ER and the first day she was out, the second day I left a voice message, and today, I left a voice message. Nobody has gotten back to me and I keep explaining how time sensitive this is. I need to speak with them in order to go back to school and work and this added stress is definitely something that I shouldn’t be experiencing right now.

Please please do NOT go to this hospital unless it is an emergency!
Piss poor nurse attitudes and very unclean and nasty.
I just left the hospital after a loved one suffered a minor illness and had to be emitted.
The 7^th floor in room 722. The black nurse on the day shift Alice, has a nasty mean and unprofessional attitude! The patient, my aunt is 76 and sweet as pie, Alice was nasty towards her for no reason. Snatching the sheets off her in the morning, not changing the bed pan, 2 hours to bring breakfast. My neice had to change the bed sheets because the nurse never got around to change them, when I calmly asked the nurse why the sheets havent been changed, she said, «I am sorry but I have 8 patients tonight.» What does that have to do with my aunt?
And too top it off the worst thing was the portable toilet. I thought I saw rust on the front legs of the portable toilet, but it was not rust, it was fecal matter… yuk! I asked the nurse for a tow an cleaned it myself, did NOT trust the poor nurse staff to clean it properly.
This Hospital should be closed down by the board of health! I would rather go to Stroger hospital…

Been to hospitals all over the world (first and third world countries). This is one place where its service fell way below my expectations. Long wait time despite few patients and lack of attentive aid and staff.
I don’t recommend going there.

Loving radiology here. You can get X-​rays anytime with orders from your doctor. Also, the X-​Ray tech wrote a really thorough report, resulting in finding a condition that is often misdiagnosed. Free parking, easy to get to, and everyone has been friendly :)

Let me start off by saying I was not the patient. A family member was and I wish we had chosen another hospital.
Emergency room wait was atrocious. A couple hours to get checked in and into one of the temporary ER rooms, then almost 15 hours later, finally get into a room in the hospital.
The staff in the ER never seemed to know what was going on. Two different times I had to remind them about something, they tried to argue with me, then checked the computer and said «Oh, you’re right… we’ll get someone in there» TWICE.
If you have a real emergency, you’re better off with the drive out to the suburbs to go with a better hospital.
Mental health floor visitor hour is exactly an HOUR. And it’s really more like a baby sitter for adults than any sort of help.

Hospice ward is 5 stars
Outpatient surgery is 5 stars
ER is 3 stars
Gynecological surgery care is 3 stars
Catholic hospital with concomitant issues surrounding contraception prescriptions, etc.
Free parking for patients and visitors
Reasonable visiting hours
Had some terrible advice from a couple of gyne residents — thank goodness the chief resident took appropriate action before patient suffered irreparable harm.
You can get care at the outpatient clinic if you qualify for financial assistance.

Our story is long and it’s probably best not to share it all.
We arrived in the ER at 5 a.m. via ambulance and the initial problem was a misdiagnosis in triage. We were told to go wait in the ER waiting room. This wasn’t because they were all full and didn’t have room for us. The nurse thought Wifey was having an anxiety attack. Turns out she was having a heart attack.
Let me tell you, its not fun to be in the waiting room while your wife is having a heart attack. Typically a heart attack will get you right in to see a doc. Most hospitals make this a priority. Not Mercy!
When we did eventually get in, Wifey was treated and had to spend a couple of days in ICU. She’s doing well now, but we have transferred her care to Northwestern.
The reason Mercy gets two stars and not one is for the day nurses. They were great. Night nurses were not so good.
If I had a choice I would really avoid this hospital and ER. When you call an ambulance you don’t get a choice. Mercy was closest :(
By the way — I have a cell phone photo of a bug crawling across the counter in the ER. YIKES!

Sort of weird to review a hospital, but having spent the last 4 nights there, I feel it necessary.
My parents were very worried when I was taken to Mercy by ambulance, since they had never heard of it. Thankfully, it turned out just fine. All of the doctor and nurses I saw in the emergency room were wonderful and most of the ones I saw after being admitted were equally great (there will always be a few that you just don’t click with — not worth marking down a star for). Their finance department was also great when my insurance company screwed up and didn’t want to recognize my coverage. They worked with the insurance to make sure it would all be taken care of.
In sum, while I certainly don’t recommend spending a significant amount of time in the hospital, this one wasn’t so bad.