McGrath Lexus of Chicago

Had a great experience from start to finish with Joe Tiberi! I went in after having done a decent amount of research and knowing what I wanted. He was straightforward, didn’t talk down to me because I was female nor did he make me feel pressured as I had at other dealerships. I love my new car and would buy from him again!

This is my first time taking my Lexus in for service, that I purchased from a family member, for a rear door locking issue. I was assisted by Dwayne and told him I would wait to see if it could be repaired on the spot. After some time waiting in their nice waiting area, Dwayne told me the estimated cost and that they could fix it if I waited a little bit longer, which I was definitely ok with because my car was beeping loudly while driving because of the rear door. Dwayne also told me that he noticed my dashboard was peeling, so it was under warranty and he went ahead and ordered the part and would call me when it came in. I was not even going to mention that since I did not want to have to pay for that, but was so glad when he said they could take care of it for no cost! I will definitely return here for future service.

I just left Lexus with my new car having the most amazing experience because of one person in particular, Jimmy Kottler. He is the best car salesman I’ve ever dealt with. It was our 3^rd dealership of the day, and he just made our entire experience fun, and enjoyable. He knows everything there is to know about the cars, and was extremely helpful. I would highly recommend anyone buying a car to go see Jimmy!

I always have the most wonderful experience at McGrath! Everyone is so friendly and helpful, they definitely go above and beyond to make their customers feel special and welcome. Their service department is beyond amazing, very helpful and efficient. I would definitely recommend going to McGrath.

Gary Sowell was amazing!!! One hour and forty five minutes I purchased and traded in my vehicle. I am very impressed with the customer service and how he was patient and attentive to my wishes. He made sure that my car was washed and delivered as well as cleaned out my trade-​in. I have worked with other Lexus dealerships for the past 15 years and Mr. Sowell was an excellent representation of a great salesman. He was referred by a friend and this was by far the best decision I’ve made to close out the year of 2015 purchasing a GS 350.
I am elated to say I have found a new home at McGrath. Thanks again for all of your hard work.
Principal

Good experience. Buying a car everyone is nice and smiles recommend the place. Larry was very nice to me and follow through on all the promises

Mart the one who working in the mechanic department is amazing. This place is very honor about their service and someone we can trust. I would definitely bring my car here if I need help. Thank you Mart for all the hard work.

Just walked out and they ruined my life. How do the finance cowards who hide behind the back offices sleep at night? Probably on a bed built on money made with no regard for other people’s lives. I couldn’t have left feeling more broken as a human.

Excellent service and great staff. Loyal client of Andy Pak, he goes above and beyond to assist his customers. Great staff all around!

So I just began my new car search. I don’t have a clear idea of exactly what I want so I need to shop around. Julie was my dealer and she was a pleasure! No pressure, no pushiness. Exactly how someone should be when you’re investing in such a pricey item. She was knowledgeable and answered all of my questions without me feeling nervous r telling. Her I was truly just I the looking stage.
Thanks to her, I don’t dread this process, especially being a single woman!
Good work.
I would have given her five stars but that was my first dealer!

If you are looking for the best car dealership look no further you have found it! They give free car washes Mon-​Fri. Free massages on Wednesday’s I believe and Free Shoe Shines on Mondays. I just bought a Lexus Rx300 from Russ Ruskin! He was excellent!!! Russ was very knowledgeable about my truck! He even set up my Bluetooth! I say give Russ a freakin raise!

Wow. Incredible experience.
My wife and I just leased a car from McGrath this evening and cannot rave enough about how great the experience was. Initially, we worked with Sharon Gale and Mike Tumilty on the deal and they were great. Both of them were very prompt in responses and beyond polite. This evening we also worked with Jay who helped guide the transaction. He did a great job and was very friendly. We hope to work with him again for future leases. August helped us learn everything we would want to know about the vehicle. He was patient and just great to work with. Linda in finance was also very nice to work with. Overall, this is the best lease experience that we have had to date. Everyone, please consider working with the fine individuals at McGrath for your next Lexus experience.

I was recommended to come here. I was not disappointed. Matt the pre-​owned manger was professional and helpful. I purchased a mercedes not a lexus. the salesman Mike was courteous and not pushy. Great experience overall.

These folks treat you like royalty. Like you’re the only person in the place at the time. Heather O’Malley was my salesperson and is very easy and extremely knowledgeable to work with. She made buying a car fun and nonstressful for the first time in a very long time. I highly recommend this dealership and Heather! I will definitely come back for my next purchase.

Recently purchased a vehicle from this dealership the other day. The gentleman who sold me my vehicle was named Mike LaGiglio. I highly recommend him to others looking to purchase, or lease. He had all other dealer prices beat. Experience could not have gone any better. Made me feel right at home. Go there and take a look people, you will not be disappointed!

If anyone ever buys a car at any place but McGrath Lexus of Chicago they are insane because this the best car dealership ever because of two specific people. The first fabulous person is Anthony Swanke who sold me a Lexus IS 250 convertible which is the greatest car I have ever driven. And I have had a Ferrari, Mercedes and Jaguar in the past, so I know luxury cars. The Lexus drives like I am on a cloud! It is a joy to be behind the wheel. Anthony put together such a great deal I was almost afraid I would be arrested for stealing when I left the dealership. What also makes McGrath so special is technologist Nick. The car has so much technology, at first I was scared, but Nick has met with me patiently three times already to explain all the incredible features of the car. The car is so advanced, I still have more to learn, but Nick has been patient, makes appointments with me and is ready to answer any questions. I wish I knew how to post a picture of my beautiful new car, so everyone could see why People magazine should have named it the most beautiful «thing» of the year instead of Sandra Bullock. My car is prettier than she is! I am writing this April 23^rd and I just wish it would warm up a bit on Chicago so I could put the top down and be the envy of the neighborhood!

We bought our Lexus from here. We took it here for servicing whenever we were notified and did whatever they suggested at each visit. I never paid attention to what was being done, I assumed they were doing whatever needed to be done. That was my fault. So we go in for our oil change, etc and Jodi tells us that all our tires need to be replaced because the tires have never been rotated. I ask why they’ve never been rotated and she said it’s because we told them not to every time, which is false. Luxury dealerships usually do what needs to be done, we say ok and pay the bill. This person, Jodi insists that we declined the tire rotation at every visit for 2 years. We would never do that. It was insulting. So after being there for 2 hours waiting, I tell them I’m taking it somewhere else, and it takes them another 45 minutes to bring the car out. Not only was she totally insulting and rude, our car was neglected costing $ 1,200, AND she wasted 3 hours of my work day. Never going back.

One phrase says it all…
«THE BEST EXPERIENCE I EVER HAD AT A CAR DEALERSHIP… PERIOD»
From the moment I walked in, the vibe was that I was priority number one. I never had a thought for a second that these guys were trying to take advantage of me or that I was about to get swindled in any way. They had so many different specialist come and talk to me and answer any questions that I had about my ES 350 I was about to drive off the lot. They offered me a FREE lunch, gave me a bag of Lexus goodies and since I bought the car, my phone has been ringing off the hook from people at the dealership asking if I had any questions about the car.
I know what your thinking, its all a sales tactic, guess what, your right. But the way they present themselves is in a helpful and happy attitude, not just a car salesman. They whole car buying process is not easy but they make it enjoyable, I will definitely be back once my lease is up and I know they will help me with my new car in the future…
If your in the market for a LEXUS, new or used, lease or buy, you have to visit these guys ASAP.
You won’t regret it!!!

These folks never cease to impress me with all they do to make you feel welcome, destress you and make you feel extra special. I’ve owned numerous luxury brand cars over the years and remember hearing how special and different Lexus is but couldn’t imagine why or what could be so different. Now I know and just bought my 3^rd Lexus vehicle, primarily because of the service. Robert Zuniga, my Lexus service rep by far exceeds any level of service I have received.
I’m not going to provide specifics, but for those who experience «Lexus love» you know what I’m taking about, for those who have yet to, well you’ll just have to find out for yourselves one of these days.

I had an exceptional first experience at this dealership. Bought my first Lexus last week and I couldn’t be happier with it. The car is beautiful and the customer service was nothing short of outstanding.
Jack Martell and Bill Shamah were friendly and accommodating throughout the entire process, giving me confidence that I had made an excellent purchase.
Jack Martell went above and beyond to get to know me and guarantee customer satisfaction. His personable and outgoing nature made the car buying experience more enjoyable than ever before. I cannot thank him enough for his time, generosity, and kindness. He treated me (and all his co-​workers) with utmost respect, which did not go unnoticed.
I am thoroughly impressed with this dealership and look forward to seeing my new friends over there when I stop in for a free car wash in the near future! Thanks so much for everything, McGrath Lexus!