Mahogany Builders

I recently had Mahagony redo my basement after it flooded. Unfortunately, the experience was a nightmare. We had the initial meeting to start the project 10 months ago and the work still isn’t finished. In the end, I had to fire them and find a new company to finish the work.
In our first meeting, I was promised a design consultant who would also act as project manager. In reality, I was the one who acted as project manager. The designer was incapable of organizing the project into a cohesive timeline – consistently doing work too early that we then had to tear up and do again later.
I was also told that I would be billed weekly in an effort to nip any billing differences in the bud. In reality, over the 10 month project, I received just 2 bills. Inevitably we disagreed on the bill and it took over a month just to sort out the billing differences. There were several things that were in the initial design, but not included in the initial billing estimate.
Part of the renovation was to include turning a walk-​in closet into a wine cellar. They assured me that this was something they had done before. But when it came time to do it, they didn’t climate control the closet at all. The walls had to be taken down so insulation and a vapor barrier could be added before putting the walls back up. Eventually I got a bill credit for the work, but these are things that anyone who has built a wine cellar should know.
Now some of the above problems could be worked through, but what drove me crazy was the lack of communication. I work under the assumption that in a professional setting, you have 1 business day to respond to any correspondence. Instead, when I would call or email them, I would consistently have to wait 3 – 5 days before hearing anything back. I would also send an email with 3 – 4 questions in it and frequently get a response answering only one. This gets immensely frustrating when you immediately respond and then have to wait another 3 – 5 days to hear back.
In the end, I had to get the CEO involved because it was the only way to keep the ball moving. To be fair, the work that they did actually finish seemed to be of good craftsmanship, but it was not worth the hassle!

We recently worked with Mahogany Builders for a home remodeling project which included redoing the entire kitchen, as well as two and a half bathrooms. Owner Matt is a really nice guy, extremely detail oriented and a person always striving for perfection. To be honest, sometimes I think he loves my house more than I do, which is a good thing from your contractor. His estimate was right on target for a large project of this scale, which we appreciate very much. The team he had were all hard working guys, honest and super helpful. They listen to your needs and take care of them as fast as they can.
I especially enjoyed working with designer/​project manager Sarah. She is the «go get it» girl and no fuzz. She understood what we wanted and tried everything she can to keep us in budget without sacrificing style.
Our entire house turned out better than I can ever imagine and I feel extremely confident in their quality of work. We echo the friend who recommended Matt to us, if we ever want to build a house from scratch, we would like Matt and his team to do the job.

I live alone and trust the workers to be in my condo while I’m at work all day. They have the utmost respect for my belongings.
I completed my kitchen well over a year ago (fantastic!), and when they were done I mentioned I wanted to do my bathroom someday. Every few months someone from Mahogany would contact me about doing my bathroom. Because my schedule was flexible they worked me in as a «filler job» (or maybe I made up that word) and I got a bit of a discount!
I was thrilled to be working with the same carpenters/​plumbers/​painters again. They are so friendly and do really great and fast work. And Sarah is a pleasure to work with, and very responsive. She helped with things that were above and beyond what she needed to do (design, picking up a shower curtain for me, etc).
I’m saving up to do some work in my bedroom now!

Owner Matt is very friendly and professional, as are the people who work for him. I had them come take care of a project that was somewhat of an emergency and they were fast, careful and reliable. The project required matching existing woodwork and it turned out perfectly. I highly reccomend them.