MAC Cosmetics

MAC is one of my favorite makeup companies, love their products and will continue to buy. This review is for the service received at this location. I have gone to this MAC location for years and have always had good service. However, this past weekend was a different story. The makeup artist was a real sour puss with blue hair and a hat, love the look, not the attitude. I had asked to try on Film Noir blush, very dark, was unsure on how to apply it. Have always tried on blushes before buying. And usually the makeup artist would apply it, not this one. She found a brush, gave it to me, didn’t say a word and walked away, didn’t make sure that the blush or brush was sanitized or anything else. She was very unprofessional and not my typical experience at MAC. The 2 stars are for the makeup artist who actually helped me and salvaged the experience. She also recommended the new matte liquid lipcolour. Love her. I wish I got her name.

MAC has the best and most talented make up artist. My fav over the other make up stores in Lincoln Park. A year ago I described my friend (no picture) and the color I wanted and when she used the lipstick it looked amazing on her.
Today Amy helped me, I didn’t know exactly what I wanted so I just described I wanted something similar to girl about town, but not as bold. She picked out the perfect color for me! I will be going back at the end of the month to learn how to do a winged eye and buy more make up! Yay! Thanks Amy! (:
I have bought mascara that is way more expensive on Armitage just assuming because of the name it would work, which wasn’t the case, so defined check out this location if you’re in the area. Also this location is a Pro store, so they have exclusive products.

This MAC store is a pro store. I am a fan. They have some exclusive and interesting products you can’t find at their counter at Macy’s.
To provide some context, I lived in NYC and Paris. Their customer service is outstanding and world-​class. Based on the type of make-​up you would like, they over-​deliver. It is a must-​do if you were to prepare for a special event (wedding, date, class reunion, job interview, etc.). The talented makeup artists educate you on their products and show you how to apply them patiently. Based on your skin tone and the look you are after, they suggest the most flattering shades. They provide you with complementary, flattering and interesting makeovers. Afterwards, I always bought a lot of their products because I was enthusiastic about the results. The makeup artists were not pushy at all. I appreciate this very much.
I would recommend in particular their makeup brushes, professional brush cleaner, highly-​pigmented eye shadows and concealers. If you take good care of their makeup brushes, they will last you for years. Their professional brush cleaner is awesome.
Their knowledge on what shade of each color looks the best on you is impressive.
I got a lot of compliments on classy, feminine and creative makeovers they made by my spouse, friends, colleagues, strangers in public places, etc.
Female friends and strangers have been asking me to share with them the exact names of the products I have been wearing because they like the way it looks. Women have been stopping me on the street and ask for the name and brand of my lipstick for example.
The classy store is clean, well-​organized, with a modern and clean design.
If you were to be around, indulge in this wonderful MAC experience…

The staff is not very attentive. It would be nice if they would acknowledge you when u come in even if they’re already with a customer.

Last night was my first time visiting a MAC store (I am usually very loyal to Sephora on North Ave) and I was not disappointed. I came in ~40 minutes before closing time and I was the only customer in the store. Right away Amy asked if I was looking for something specific and I told her I’m in need of a new foundation. She helped me choose the Face and Body Foundation and spent time choosing a color that would transition well from summer to winter for my skin. She chose several products to complete the look, showed me how to apply them, and how to use them in conjunction with the products I already have. I ended up buying foundation and powder, she showed me what brushes to buy when I am ready and wrote down the other products to buy when my current ones run out. She gave me free samples and was not pushy with the sale, Amy was wonderful and I will absolutely come back to her when I am ready for more makeup. She also suggested coming in for a makeup application in early October when their new line comes out, that would be *free* with a deposit toward a purchase.

I love Mac’s product! They are perfect! My advice is, look for a better costumer service!

I decided to go back to MAC Cosmetics.
I have tried drugstore make up. It certainly is cheaper and easier to get.
No comparison. So I stopped at MAC.
Oooooooh la la !
The product I use to use is no longer made.
Instead they have a new and improved version that they showed me.
They were so helpful in helping me choose just the right products.
I brought in 18 reusable MAC containers.
Woo hoo! I got to pick out 3 eye shadows for free!
You go girl!
Then next morning I put on my new makeup.
I was stopped at least 6 times on the way to work with people asking for an autograph!
Wish I remembered the make up artist’s name who waited on me.
She is the best!

I just got off work and decided to go to a nail shop near by. I realized there’s a M.A.C store across the street, I had to check it out. When I walked in, I wasn’t automatically greeted. But I can feel them staring me down as I look. I don’t know if its because I wasn’t all dolled up and was wearing a t– shirt and jeans or if they were under the impression I was going to steal??? I would suggest not walking into this store wearing your workplace attire. I bought two items, a lipstick and mascara. I’m pretty sure I would have spent more if I felt comfortable and if the customer service was good. Guess I need to find a new MAC location or just stick with sephora. Their customer service is spectacular!

I went in this past weekend just to pick up some things and was helped by Key, who was super sweet. She took the time to listen to what I was looking for and was very receptive to my feedback. Not once did I feel pressured to purchase a product I was not interested in. Overall, a wonderful experience and would highly recommend seeing Key!

Great experience! Walked in to get makeup done and they were very accommodating. Key made my daughter’s first MAC experience wonderful! She did a great job and was very personable. Everyone I interacted with was very knowledgeable and didn’t mind teaching us about the products they were using.

Mad shout out to Aileen! She’s super knowledgable, friendly, and patient. She helped me find great products and even gave me real advice about what products will not work for me and will leave me feeling cheated and frustrated! I can’t wait to go back and see her Friday!
Thanks Girl!
–Cat

It’s unfortunate to see some bad reviews below me because my experience at this MAC is nothing like I’m reading below. If you go to this MAC, I 100% recommend seeing Christian. He’s fantastic! He’s very helpful in listening, recommending and even helping explain how to properly use the product. He’s always so patient, honest and is very knowledgeable on the product.
I have never really been into using a lot of make up and he’s been making this transition into makeup very easy, and underwhelming. I love MAC’s product, as it’s great colors, long lasting and doesn’t break me out. I would absolutely recommend their product, and working with Christian.

I used to really like this location but lately something is going wrong! They don’t have enough folks to service customers and they don’t have a clue about their inventory! I waited 20 minutes for them to tell me they were out of a product! What a waste of time!

My new go to is Michelle. Girlfriend is the cat’s pajamas! Something I appreciate is that I find her as a person to be very inspirational. I like to shop with someone who’s personal style I admire. She always looks just as cute as a red panda playing in the snow, and I love her less is more approach to her own makeup (not everyone has to or wants to look like an over filtered, over thought out, over made up instagram picture and I personally like seeing a MAC employee who doesn’t falling prey to the «MAC girl» image). Even the couple times my boyfriend has come in for me he’ll ask for her and she never makes him feel awkward about being a flannel wearing, beard sporting, dudes-​dude in a makeup shop. I come for the makeup and get the pleasure of Michelle’s presence.

I found the employees here dismissive and rude. When I asked about a long-​wearing eyeliner that was ok to use in my waterline I got a very annoyed, curt, and erroneous answer from a salesgirl that I had to practically chase down. I’m never going to this store again. The MAC counters downtown on State street and Michigan avenue have MUCH more accommodating staff that actually know what they are talking about.

I used to love this MAC pro shop. I have been shopping here for many years and refuse to purchase any brand besides MAC. This rating is strictly for the customer service. Obviously there are new employees there. The old employees used to be fun, helpful and always had great suggestions for new products that came out etc. This was far from the case yesterday. Walked in, ended up purchasing at least ten different items, but the customers service was so… blah. Didn’t have recommendations, I felt like I was bothering her when I was asking questions or asking for a certain product that I already knew I wanted to purchase. She had no personality at all, and doesn’t seem to like her job which really shows.
Hopefully their employees can get it together so I can enjoy my shopping experience and not feel like I’m bothering them.

I came by to pick up some MAC pigment samples, and they gave me two samples which was really awesome (sometimes they give you a hard time!) I also purchased a gold-​glitter eyeliner pen (Superslick liquid eye liner– «Pure Show») that I am obsessed with and highly recommend! I also am an avid collector of their eye shadow pans and I picked up «Swish» and «Beautiful Iris» which I love with my hazel eyes.

Excellent store! My favorite Mac location. I have visited several times and have always gotten great service and a awesome makeup artist.
I love love love mac products. Eye shadow products are the best along with the amazing shadow brushes.
I need MAC REHAB!!!

I LOVE this location! The girls are ahhh-​mazing! Always helpful, very, VERY talented and great at what they do! Jodie is AWESOME! I am a regular here and will continue to have them as my makeup go-​to store!
The other comments on here are shocking! This location is definitely the best free standing MAC store that I have been to!
Keep up the AMAZING job girls!

My makeup obsession has been growing rampant lately.
I just cannot help myself. Amazingly enough, I have never purchased MAC makeup. How did this happen??? I have heard rave reviews about them, but somehow always ended up somewhere else.
Well, I went here and the staff was super nice. I got my makeup done for free. She did a really great job, while being super fast.
Before anything, she was asking my style. I mean, who I am to say… she is the expert! I took her advice and spent half a fortune there. I think it was worth it because I think I look more amazing with MAC!
They have amazing makeup, brushes, everything.
I will definitely be back!