Lynn Sage Comprehensive Breast Ctr

I hate this experience. Not just the whole mammo experience which is lousy anywhere-​but the way it’s handled at Lynn Sage. It’s so cold and unfriendly and impersonal. They treat you like robots and usher you from area to area where you sit with others who are fearful and anxious. They have wanted extra films on me the last several times — all of which were a mistake and they couldn’t find what they thought they saw — thank God! But they exposed me to unnecessary radiation and were as robotic and impersonal as possible. I hate it there and wish my doctor would send me elsewhere. But she’s at Northwestern and the money stays at home.
I do not recommend Lynn Sage to anyone.

I would give this 0 stars if I could. My appointment was at 11:45 which I was on time for. 3 waiting rooms later exactly at 12:45 is when I saw the tech not the doctor. Also watched 3 women taken ahead of me than came in long after me.
I spent an hour in the room for my «exam» and the doctor reviewed my photos images in a separate room. Said my cysts looked benign and never told me in person. Never actually saw this so called Dr. How can I be sure? Guess I can’t. Only worked with a tech.
F this place go somewhere else. The way I was treated was disgusting and embarrassing.
2 hours that should have taken 20 mins.

Can I give 0 stars!!! Oh how it still pains me to write this review months after the terrible incidence. My primary physician within Northwestern Memorial Network referred me to Lynn Sage for an ultrasound after finding a lump in my breast. No mammogram due to my age. Upon arriving at Lynn sage I was told they would perform a mammogram and an ultrasound. I denied with the receptionist. She was rather rude and incompetent so upon being called by the radiologist tech I kindly explained my doctor did not recommend the procedure. Boy was she RUDE!!! Hello! This is a cancer center! Where is your compassion, sympathy, and understanding? Then the doctor takes me into a small room and explains how my doctor requested this and how it is necessary regardless of my young age. I’m already crying trying to refuse. I asked that the ultrasound be done first and if they find anything to then proceed with the mammogram, but she wouldn’t have it and told me I could call me doctor.
Really?! Me call my doctor? There is no direct line, I have to go through the switchboard and I won’t get through to anyone. Why don’t YOU call her! You can probably call directly!
So then I get called in for the mammogram which I was so unhappy about. Go to be seated for ultrasound and get called back for 2^nd round of mammogram. Oh my God, am I dying?
Then, a 3^rd time!!! You must be kidding me!
Then in for ultrasound. Finally a friendly tech. But, by then I’m balling tears thinking I’m dying. Then she brings in 2 doctors without asking my permission to do a 2^nd round of ultrasound. So here I am crying, topless in front of 3 strangers.
And this is all for what?! For the radiologist to tell me at the end «I’m not sure why your doctor referred you here. We don’t see anything.»
So, why did you give me 3 mammograms, 2 ultrasounds, and insist on procedures I clearly told you were not diagnosed. So you could train your student faculty on how to do their job while exposing my petite body to excessive unnecessary radiation!!? Talk about negligence! If only doctors could somehow fix their drastic errors of negligence, but no insurance will always protect them from their stupidity. Mammograms are repeatedly documented for their false negatives and positives. With today’s technology there clearly has to be a better way and improved regulations of radiation levels patients may be exposed to.

Lynn Sage Breast Center was one of the WORST appointments of my life. The receptionist was so unhelpful I almost walked out after talking to her. She acted as though I should thank her for doing her job by finding me in the system. (Apparently it was difficult for her.) Then, on top of that they don’t tell you that you will sit in THREE waiting rooms before you ever see someone. Yep! Three! What genius thought this is a good idea and won’t piss off the patients before they see the doctor at all!?? Women are there because there is something wrong, they are up for an annual check-​up or follow up appt. Either way, no one who is there is actually happy about being there.
One star is given because they keep their smocks in a warmer.
Once I was called in by the ultrasound tech I thought, thank God! this is almost over. WRONG. She did the ultrasound and then let me know she would be back in 10 mins. Prior to leaving she did cover me with a blanket from the warmer, which was nice. However, 40 minutes later she shows up with 2 doctors and then just informs me there may be others joining. I said, «Why do we need anyone else?» Her response came in one of the most snotty tones ever of, «Beeecaaause this is a teaaaching hospital.» Well, sweetheart as a patient I have the right to not be TAUGHT ON. And that is my right. People forget that you can say no which is what I did. No one else joined. So now, they begin AGAIN the ultrasound for the radiologists. Which, btw hurts like a mother because I have an infection. Awesome. The radiologists clearly didn’t read my chart and proceeds to ask me the SAME question I have no answered 50 times so I snap. I let him know once again the answer and asked why no one is able to read a chart. I mean, they had 40 minutes to do it! He was apologetic but at that point I just wanted out. I had a fever, lots of pain and had been seeing doctors for 4 hours. It is amazing how we as sick people are expected to have god-​like patience for the godly doctors but it is not returned. Well, I don’t follow that mentality.
After he let me know I could book my follow up appointment before I leave. I let him know there was no way I was coming back. It’s unfortunate because the convenience for me to go there is great. However, I do not need to be treated like a child and go to a place where there was no regard for my privacy.

very assembly line and not personal at all. Extensive waits and you cannot wait with your spouse. Very stressful place.

one of the best in the city and probably the world… to bad my HMO doesn’t cover their services

My MD warned me it would take awhile to get my first appointment for a mammogram at Lynn Sage. I called and got in the next day — clearly it was a cancellation, lucky me. The whole experience was very good from the check in process and all the way through to the mammogram. I understand why others think the wait time is unacceptable. But state of the art equipment is just one factor in getting a mammogram. Any hospital can purchase state of the art equipment. The most important consideration for being referred to a center are the radiologists who read the mammograms. If my MD is referring me to Lynn Sage, then that’s where I am going because it speak volumes about the caliber of the radiologists. I want to go where the best docs are reading the most mammograms.

I would have to agree with Deborah E. Not only do they have you wait a ridiculous amount of time to schedule your mammogram, but they were not courteous or helpful when I asked to have my records sent to another hospital. I was shuffled from one medical records dept. to another and nobody at the other end of the line was even remotely efficient or courteous. Even if I wanted to schedule an appt somewhere else within a reasonable time frame… they made it difficult to do that as well. Go somewhere else to get a mammogram.

I completely and utterly agree with Sue S’s review. I have been to Lynn Sage before — I understand it is considered a wonderful breast cancer facility, blah blah blah, phenomenal technology, detection, blah blah.
BUT — I called in June for my yearly mammogram and was told the soonest they could see me was NOVEMBER! :0 You have GOT to be kidding me? I was LIVID. I said to the scheduler: «No offense — but I am going to GET breast cancer waiting for my mammogram!»
Seriously, Lynn Sage — I expect better than this! COME ON!
I take these exams very seriously — my mother had pre-​menopausal breast cancer at 44 — and to make me wait FIVE months is obscene.

While Lynn Sage is a beautiful facility and their equipment is top notch, the current backlog of patients with waits up to 4 months for a routine mammogram is ridiculous! And if they want you to come back in for a follow up mammogram, the wait can be as long as 6 weeks! Their reason they give: other imaging centers have closed and Northwestern is overwhelmed with too many patients. What they don’t tell you is that St. Joseph’s Hospital, up on Sheridan road, has mammogram appointments within 48 hours 7 days a week! And St. Joe’s has new state of the art digital imaging equipment and is certified by the FDA and American College of Radiology. (As is Illinois Masonic and other area imaging centers with shorter wait times.)
What’s really maddening is that Northwestern staff, for the most part, have a pretty blasé attitude about it. They act like nothing can be done and the scheduling person I spoke to said there is no a system for giving patients with needs for additional tests a quicker appointment. It’s all first come first served. One of the nurses I spoke with at Northwestern told me that they don’t want to make the doctors/​radiologists angry by giving them too many patients so they can only schedule so many mammograms at a time! With such a serious test and the anxiety women go through with callbacks, I’d think Northwestern would be referring woman to other testing center if they can’t handle the backlog. But the nurse did not mention that St Joseph’s mammogram center (and possibly other area hospitals) has no wait list and can see woman within days.
However, even though I could get an appointment at St Joseph’s within a few days, getting films from previous mammograms at Northwestern took a week!
Despite the pretty new hospital and the equipment at Northwestern, if you really want to take care of your breasts, go to St. Joseph’s imaging center and save yourself the anxiety of having to wait months for get this important cancer screening test!

They stitched up my face, and even though I thought the Indian guy doing it was a little too young, a few years later there’s barely a scar.

A top notch facility! If you have to get them smashed, do it here.
Now you can get a mammogram anywhere. Any hospital or convenient care center will do them, so I went to a hospital that I liked in the burbs. It was ok, but due to technology limitations took awhile and I had to go back. This facility has state of the art technology and the tech can see right then and there if the view they took is ok.
Everyone here is very professional and helpful. There’s none of that «you’ll have to talk to so and so».
An important thing to know that on an average day, they process 300 patients, so be prepared to wait. Bring a book and an ipod is good too in case some of the people around you start chatting. Nothing personal, but I want to have positive thoughts during this event.