Lowe’s Home Improvement

Customer Service is terrible, Waited 30 mins for help and no one showed up. Workers act like you are bothering them when asking for help. Its ridiculous. Would never spend a penny here again.

I can’t stand poor customer service! Nothing burns me up more than spending my hard earned money on a service or product and the company acts like they can care less. This review is for a problem my dear mother is going thru with lowe’s currently. She purchased a dryer on January 16, 2015. As of today January 25^th and entire 9 days later Lowe’s still hasn’t installed her dryer! They first gave her a delivery date of 1÷17÷16 but called to say the delivery truck broke down and had to reschedule. Next they come by ¹⁄₁₈ and deliver the dryer but claim they can’t hook it up. How pathetic is that! You’re going to bring my product late but then don’t have the skills to install it, ARE YOU KIDDING ME! Next can you believe they couldn’t set it up because the store sold her the wrong cord for the dryer. Now my mother didn’t just walk in there and pick one out on random. They actually gave her what she needed, but IT WAS THE WRONG THING! So all last week we have been waiting around for them to come. Everyday we call, the manager says oh yeah we’re coming out today, and NOTHING! This went on for a week mind you! Now if I had to miss work and wait on these jokers i would be even more pissed, but luckily I didn’t. I think my mother deserves a credit or a free dryer or something. THIS IS UNACCEPTABLE!!! WORST STORE, WORST COMPANY EVER. We are going to go back to getting our appliances from Sears or Home Depot. Lowes is a joke!

We recently purchased several major appliances from this location: gas stove, LG washer and dryer. We had no problems with delivery and installation with the exception of the gas stove which was missing a separate item ordered but not delivered so we just went ahead and used the existing metal tubing and got a refund from the store (by phone.) They do seem to be short on staff at times, but everyone we have dealt with have been friendly and helpful.

Was at a Lowe’s in the burbs and special ordered an oval shower curtain rod which was delivered to our door a week later. It disappointingly turned out to be an over priced flimsy product, so i took it to the store on 83^rd for a return. The manager told me that i would have to go back to the store i purchased it from. Needless to say the conversation went south from there, i kept emphasizing the fact that both stores are the same store in that they are both Lowe’s to which he kept replying that they were two distinctively different stores. I dug my heels in the ground and said i wasn’t leaving until he at least gave me a store credit which he eventually reluctantly did. As for the rest of the store’s personnel they have all been great, which is why i keep coming back. Whereas everyone i’ve ever encountered at the Home Depot on 87^th act as if they’d rather be somewhere else.

Buy an appliance and they’ll tell you it’s three days to install. Their contracted installers apparently call the shots and will tell you it’s 1.5 weeks instead. And the store will do nothing about it except issue you a refund when you give up. Stay away.

I thought Lowes would be better than Home Depot, but it is filled with incompetent managers and employees who hate their jobs. I ordered an installation for my gutters and one month later still no gutters. They use only one contract installer for their installations. Of course, the installer’s customer service suffers for this. There is no communication between installer and customers so you sit and wait hoping they show up. They didn’t after three chances. I just asked for my refund. Many of these business on the south side treat their customers with sub par service. Start complaining and demand better. Now I will be going to a home improvement store up north where most likely I will have better service.

I am in the middle road about this store. I shop here because I will never ever shop at the HD in the next parking lot over because of their horrible customer service. But I went to purchase some carpet here and was told that the associate who cuts the carpet would not be for another 2 hours. Therefore telling me that I had to wait which was a joke and after a few choice words someone was ultimately located to cut my carpet as requested. I assumed that cross training was something that this store did not do because a customer should never have to wait for an employee to come into work to obtain service.

The customer service is really really bad there. I purchased the washer and dryer online, and get the hookup service from this local store, then there is sth wrong with the installation for the washing machine. I called for customer care and local store manager for so many times continuously for two days. There is no response or callback as promised. I felt extremely disappointed with my first purchase from LOWES. Finally, I call the LOWES customer care 1−800−445−6937 for complaint, and spoke a really nice lady fortunately, helping me out in the end…

I got the help I needed immediately. That is very important to me. I had a question about square footage and the cost of the tile I was interested in, the young man took out his calculator and helped without question or concern. I wish I got his name, I’ll be back to buy my supplies here for sure. My only con is price, in the tile world they are on the higher end.

Less crowded than Home Depot. Same paint colors.

If you’re ever in need of a home appliance, ask for Nicole at the Holland Rd store in Chicago. She is a rock star! She exemplifies the best of the best in customer service and product knowledge. She is hands down the person to talk to if you’ve got a question about an appliance, customer feedback and product features. Thank you Nicole for exceeding my expectations!

Slow service. No one was at the front to greet or direct me. Then I had to wait about 20 minutes to get my lumber cut. They need to train more people on the lumber cutting tool.

Service is horrible! The Associates would rather be rude and make everything a hassle for you then actually go out of their way to help you. While an associate gave us attitude and offered no solutions to fix her mistake the manager stood there, watched it happen and never said a word. Her mistake was our problem. Go to Home Depot instead!!!

my yard stuff

Man oh man, what have I been missing? It’s a sure bet that when I walk into a Home Depot, the first cart that I grab will go CLANK CLANK CLANK as soon as I start rolling it, it never fails. Why can’t Home Depot fix those raggedy ass carts that they give us access to? I digress… As of late Lowes has done a number on me with their customer service and their friendly staff. This store is quietly nestled behind Home Depot on the south side. The store is clean and the Associates appear to work hard and are very helpful. That’s all I ask for when I go to these Home Improvement Stores, just give me someone that can help me and then let me the hell out of there. Lowes stole my loyalty to Home Depot, it’s up to them to keep it.

I purchased Levolor wood blinds from this location. I was returning to have them cut down more to fit my kitchen window. My contractor and I entered the store at approximately 2:05PM on Friday 3÷23÷12. At the customer service desk we asked for someone to cut the blinds. We were directed to Home Décor. My contractor sat down at the desk to wait and I walked around. At about 2:15PM I returned to the Home Décor area and he was still waiting. We asked an associate who could assist us and we were told he would call someone. At 2:25PM still no one came to cut the blind. I went back to a cashier and requested a manager. I told him how long we had been waiting he called someone. Finally at about 2:40PM someone came to cut my blinds. Not once did any of the associates seeing us waiting or sitting ask if we needed help. The customer service at this location is well below acceptable.

If you go to Homie Depot instead of Lowe’s…you’re a dummy. Here the associates actually help you because they have (gasp) product knowledge. There is absolutely no reason to spend your money with people who act like you’re disturbing them or like they’re doing you a favor by doing their JOB… take your money where it’s appreciated.

I cannot give them more then 3 stars because although the people there are friendly, try finding them when you need help… nearly impossible!!! I cannot believe that every associate is that busy that they aren’t visible on the floor and if you do happen to catch a glimpse of a cust serv person, you literally have to run full speed to catch them. Now here is the kicker, when you catch them, they may or may not have the actually knowledge needed to help you which inevitably ends in a statement similar to «Um, I just started, let me find someone who can help you»…HUH!!!

Great customer service… Hands down better than that other «home improvment» store!!! Clean and neat at all times… People actually help and know what they speak of… And if they don’t they will get someone who does without a 20 minute wait