LifeShield

If there was an option for zero stars I would give it to them. Do not use their services. I was often having issues with alarming and checking the system remotely as Lifeshield often had weak connectivity. In addition, they have advised that it would cost $ 1600 to cancel the contract. This was not explained to me when I signed on for this service.

This review isn’t about the actual security service but their billing practices. My son’s college home was broken into so we ordered the service. What we weren’t aware of was that the contract renews automatically and the renewal locks you into another 12 months, not month-​to-​month. If you want to cancel early there is a $ 200 fee. There is no notice or warning this is coming, it just happens. Now, the wording is in the contract, but they do a good job of burying it. And trying to cancel is another story. You have to hit the «I want to cancel prompt four times. And the first time I tried to cancel their «System was down» and they asked if they could call me back. I said yes and they then tried to slip by getting my approval to be put on the autodial list and allow a machine to call me (so they could use for telemarketing). And they said it in a manner that was just a normal part of calling me back. When I said no, they can call me back once to finish the disconnect, they never called me back. I have now been on hold 28 minutes waiting to finally pay my $ 200 to be done with them. To me this seems like a business with shady business practices and I won’t use their service again.