La Tan

I love this location. The staff is always friendly and it’s extremely clean! I was so impressed with the new Versa spray machine they recently got! The color turned out amazing and I had no issues with it.

Awesome place to tan! They have great customer service, and the space is very clean. I would recommend it to everyone in the area!

The radio is so horrible to listen to while you are tanning, it is very fuzzy and muffled. There is not a place for you to hang your coat when you get into most of the rooms. There is a small chair, but every time I no more room on the chair to pile all of my stuff that most of it goes onto the floor.

Good service ! Clean and close to home and my gym
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Been going there since 2014.
Kristina

Awesome experience from start to finish. Very friendly and helpful staff. Good value and fantastic outcome. Can’t go wrong. The cocktail is the bomb

If I had the choice I would never go to this LA Tan. The only thing I like about this salon is the convenient location. Every time I’ve been there the employees seem annoyed that they have to help me. The rooms are small and there are never any doors with actual door hangers on the backs of the doors that work; all you have is a little chair to set your belongings on, which is really inconvenient when it’s winter time.
My most recent experience there a little over a week ago I came in and I was told that I had a «late fee» on my account. I explained to the blonde girl that my debit card was stolen and I received a new one, which I took to the LA Tan on Madison to get updated and it wasn’t updated properly. She said to me rudely that she didn’t do it and it wasn’t her problem, and said that she wasn’t going to argue with me about getting the fee removed. Long story short, she wouldn’t even contact the manager to get the late fee removed so I just paid it because I didn’t want to deal with the rude employee. I went to my regular LA Tan on Madison and they reimbursed me and apologized. I have never had a hard time at any other LA Tan besides this one. I will not be going to this LA Tan again. Get it together.

This location was perfect. Down the street from my house.
Nothing but positive to say.
Staff were always Great and they actually knew How to give a perfect customized sunless spray tan.
Sadly I recently had to move to another state.
Hope I find another salon as great as this.

The new staff is awesome. Very nice and helpful with everything over here.

This LA Tan SUCKS along with it’s very unprofessional manager.
I know LA tan already blows in the city, but this location was around the corner from my place practically so I got a package there. I started off with a lower package and I wasn’t getting tan at all. I then upgraded to their most expensive package paying them nearly something like $ 80 a month. I gotta say even the highest beds there still pretty much sucks for what they should do. I know ladies I’ve been doing this for awhile…
So already aggravated by the quality of the beds, I had an awful experience there one day. I was in the «best bed» they have there and whoever changed the face bulbs that day really rushed through it. The fan wasn’t put in correctly and neither was the bulb…
At the end of my tan I was showered with speckles of glass from the bulb breaking on my face. I was startled LUCKILY not injured. There was no manager there at the time. I was very calm with the girl about it but let them know what happened and politely asked that the owner and manager to be notified and for someone to talk to me.
The girls were sweet and apologetic and passed along the message to both the manager and the owner.
I heard from NEITHER of them. I left voicemails on the managers cell etc. She did not even hesitate to contact me.
Needless to say I wil never tan or buy ANYTHING from an LA tan location again! They’re a joke the two sixteen year old girls working there handled the situation better than their own manager. What a joke.

The girls behind the desk are friendly and sweet, so this review is not to reflect them.
There is a lot of undisclosed pricing that LA TAN seems to leave out. and a lot. I received an add In the mail a couple months ago for 4 tans for $ 4. What a great deal. NOWHERE ON THE FLYER did it say anything about it being ONLY FOR NEW CLIENTS. Ticks me off when companies do this shit. lousy management to be luring you — waste of my time to go there and then be told that. uncomfortable for everyone because I get upset, and the poor girl behind the computer is like, ‘I know. the add doesn’t say that, I’m sorry.” Making it just as aggravating for her. Fast forward a couple months to now. its Thursday and I wanted to take advantage of the cocktail tan deal. use any lay down bed and combine it with a spray tan. Website says its 20.00 so I call to find out if its for any level bed, and I’m told, any level bed, yes, however, the actual cost is $ 25 – 27.00 and not 20.00 because they now have the Versa Tan and its more expensive than their former ‘Mystic’ Tan machine. Umm… hey, guess what?! MOST places are now using VersaSpay Tan. welcome to 2013.
Why are they acting like its something so special that they have and is so much more expensive. sure, it may be, I guess the solution is more expensive to them, than their former Mystic Tan ‘s machine solution was. Fine. But you want me to pay an additional $ 7.00 because if that? AND, still leave the $ 20 price special on your website?! NOT COOL, LA TAN. Save your $$. go to Xsport (8^th and State) where you can get unlimited VERSA SPRAY TANS plus level 1 bed tanning, UNLIMITED per month, for 40.00/month… (full disclosure, unlike LA TAN, I’m going to tell you exactly how much the price is, which is 44.99/month with taxes).
I really wish I had a better review for this place. its right across the street from my home, so naturally, this is where I want to give my business… unfortunately, they upcharge their versa tan packaging and I can get a better deal at Xsport… with no hidden fees~!

I found the customer service at this location to be awful. The people there are always indifferent and unfriendly, but I had an especially unpleasant experience tonight. I went in and got stuck waiting behind a new customer. I understand that it takes a little while to set up a new account, but this was different. I waited behind him for a solid ten minutes without even being acknowledged, even though there were two employees there and only one was helping him. Seriously, how hard is it to say, «Hi. We’ll be right with you.» Maybe they could even just use the other register? I got none of that. In fact, the only word spoken to me was «Seeya» as I was walking frustratedly out the door. Either the employee was being snotty or she just automatically says that whenever someone leaves. I’m not invisible. They saw me standing there and decided not to care. That isn’t how you treat a loyal customer. I won’t be going back again.

Where do i begin… First off, perhaps the worst costumer service I’ve ever dealt with in my life, I’m paying to tan there, not asking for much but some common courtesy would have been great. Not all their employees were aweful. There were a few who would remember your name or something simple like that, which was great and also what a service based industry is all about. Today after my tan, I literally walked up and cancelled my membership and will never be back. The beds were weak, some missing face tanner bulbs. Ever since i started tanning, I was used to nice boutique tanning salons, often higher end but i figured I’d give the franchise a chance and man i regret it, If you want to tan in the South Loop go see Sandra at Bella Bronze, where I used to tan, its the epitome of what costumer service is all about. I don’t know what that one girls review is talking about clean and nice, walk in there, look at their old beds and judge for yourself but dont expect a friendly hi, because most the girls just look like they don’t want to be there and are looking to get out as quick as they can

I came into this location, only because I was at my then-bf’s house and I needed up use up my last free session (which expired on that particular day). I also convinced him to go tanning with me so he could get the new customer special which was 1-​week free tanning… so here goes.
First off, the girls at this location look like trash. They wear sweats and look like total bums. Second, they’re completely clueless and don’t know what the hell they’re doing! They need to go through some extensive training in the tanning salon industry and also sign up for some customer service seminars. I came in here about a year & ½ ago… so horrible was my experience that I still remember. Ok.
So I had signed up at a different location for the new customer special which was 1 week free tanning. I was given a card which stated the day I began my 1^st session and the day my coupon expired.
On the day of my last session, I came into this location. After waiting in line for about 20min (there was another person in front of me) the 2 girls at the front desk finally asked for my info. I gave them my coupon and my ID. They then tried to tell me (with an attitude) that I couldn’t use that coupon because it wasn’t valid anymore. I pointed out the date and said that I was told at the location I signed up that I could tan until «today.» Then they both talked in confusion and seemed really stressed out because a longer line kept forming. I think maybe they were both new or something. Finally, after what seemed an eternity, the girl put me through the computer and told me what room I would be all set in.
My then-​bf asked for the new customer special (1-​week free tanning) and they told him they didn’t have that. Which is a total lie because I had just gotten it at another location just 1 week ago! LA Tan is a corporation so I’m sure they all have the same rules and promotions going on…
Well…idk what the hell happened here. You be the judge.

Honestly, most LA tans are quite alike in their makeup and service offers, varying only slightly according to what services they provide.
The reason to go to this LA tan is two fold:
The girls there are super nice, and they dont bullshit you if they dont know the answer to something, they call their manager and have it properly accomplished. Additionally, they are very willing and glad to consult with you on your tanning needs while being charming and affable.
The second reason is that they keep the salon clean, and cleaned properly. I almost gagged to death the last time I went to the LA tan in Morton Grove, because there was hair, tanning lotion, and general filth everywhere, meanwhile the tweens behind the counter were staring into their reflections in the mirror, not unlike parakeets. I actually just left rather than tanning because i was filled with horror and disgust. (and i will totally write a review about it soon, it was moronic)
I went running back to the Wabash location, grateful for attitudeless customer service and fabulous advice, as well as a consistently clean, tightly run ship.
I always leave feeling more relaxed, and more attractive than when i arrived. Thanks Ladies!