KS Style Consulting

Katie was on time for our second appointment after a last minute reschedule of our first scheduled meet. I am busy, we’re all busy so i blocked out a full day and had scheduled for the full 8 hour package, well i found out when she showed up she over booked so we would have to schedule annother date. I have some decent clothes, I though I was really clear that I wanted help purging items from my wardrobe that weren’t ideal for my body type– we’ll that didn’t happen (and tho I spent good money I know their are pieces that just don’t work). Then she took me to 2 boutiques and had me try on everything in the store– I got a bunch of stuff because I thought the process was going somewhere but it was all day to day stuff I did NOT need. Then she insisted I needed jeans, which I said I had plenty of and she should have noticed when she was in my closet. She talked me into 3 expensive jeans I had nearly identical pairs at home. Katie paid absolutely no attention to what I had, what I needed to dress for nor did she respect my time. And heres the real kicker, i would have returned 80% of the stuff she talked me into but the both stores (im guessing she gets a kick back) had return for store credit only. What a total waste of time and money. I still had to find time and go out and shop for the events I needed outfits for.
Katie seems like a nice person and was punctual when she’s not canceling. Sadly she has no listening skills, is not observant and only really seems to understand how to dress her small demographic.

Horrible. PLEASE, PLEASE do not use. Details below. Summary: 3 last min cancellations on bookings scheduled well in advance, NO/​very unprofessional communication throughout, obvious dishonesty, can’t follow directions and horribly disorganized.
Never should have let it get to the third booking, but as a fellow business owner I wanted to give another entrepreneur benefit of doubt. I have never, ever been so dismayed and frankly embarrassed I gave her so many chances. Read on for details or for a very entertaining story.
SET UP:
*Pre-​paid for 6 hr pkg and scheduled 8 wks to visit
*Emailed fashion survey to Katie & attempted to confirm appt (2 wks to appt).
*NO response.
*4 days to appt, my husband emailed Katie our address
*NO RESPONSE. 48 hours before the scheduled meeting time: «Double booked with a jewelry show for my side business, can we reschedule?» sent via email. Admitted receiving my fashion survey so must have received the email 2 wks ago
Ok…things come up…
*NO follow-​up call. Nothing to discuss double booking us.
*Rescheduled 5 weeks later
*She asks for the fashion survey again (via email). We re-​send. She confirms again she received it first time but «isn’t sure where she put it»
*3 days to appointment haven’t heard anything. I emailed her to confirm. NO RESPONSE until less than 12 hours notice. «Sorry I’ve been horribly sick all day, can we please reschedule?» All communication via email.
Ok…its Feb. People get sick. 1 more shot. Now I am really frustrated because its too late to cancel childcare or schedule patients for my business.
*NO follow-​up call. NOTHING to discuss being sick. No offer of discount, additional services, etc for 2 last minute cancellations
*Rescheduled 2 weeks later
*She asks for survey a 3^rd time (via email). I ask why. She «remembers getting it, but can’t find it»
*3 days prior, haven’t heard from her. Figure I should check in. Send her an email
*She waits 2 days, but confirms (Late) the night before she will be there
*Scheduled for 9:30 am in Milwaukee. She lives in Chicago. I get a text a 8:34 am that her car broke down just north of Waukegan about «10 minutes ago» and requesting I check my email for details
EMAIL SUMMARY: «I am so, so sorry. My car broke down & I have no idea what is wrong with it. I am currently walking to a local gas station to call Triple A. I am hoping its a quick fix and I can still make it, although probably late. I will keep you posted. I am sorry again, I truly planned on being there today.» –Katie.
A) That’s way too late to make it to my house by our scheduled time.
B) Obviously has a cell phone to call Triple A… let alone calling me instead of handling everything electronically.
C) Email sounds like she is already clearly not coming… but ok… lets see what she responds.
I sent her a text: «sorry to hear that. Please update me on your progress.»
*I expect SOME communication. Thankfully I met my mom and shopped anyway. She’s had our $ for 15 weeks!
NO CALL. NO TEXT. NO EMAIL. NOTHING. I call her at 6:30 pm (10 hours later). Leave voicemail requesting call back.
SHE CALLS AT 8:30 PM: «Sorry, I was just finishing at a clients.[I LIVE IN MILWAUKEE. OUR APPT: 9:30am. I PAID FOR 6 HOURS. THAT MEANS YOU WOULDN’T BE DONE HERE UNTIL 5:30…ASSUMING YOU WERE ON TIME. AT THAT TIME OF NIGHT, EVEN IF YOU LEFT IMMEDIATELY… ITS 3 HOURS BACK INTO CHICAGO. YOU SHOULDN’T HAVE PLANNED ON BEING HOME UNTIL 9:30. BUT YET YOU WERE AT A CLIENT BEGINNING AT 6:30???].
Take deep breath here.
Conversation continues… Summary: «I’d really like to still do business with you. I am very sorry.» I voice my concerns and re-​hash my experience. Her answer to lack of communication that day: «I was really busy at the mechanic, was on the phone with my mom and I was flustered by the break down. I wasn’t in the right mindset to call.»…THAT WAS 10 HOURS AGO. I didn’t even point out that she was coming back from a client while she would have still been returning from our appt…
She gave NO offer of discount, etc. Leaving the conversation she was to send me a list of available Wednesdays in case I was to reschedule and her response to the discount I requested.
Her email back to me consisted of 1 available Thursday and no mention of discounts.
Only happy ending to this story is that I have successfully gotten our $$ back… without compensation for 3 extra childcare days and 3 missed days of work b/​c of late notice cancellations; without interest despite our $$ held for 4.5 months.
Shall I summarize again… DO NOT USE THIS SERVICE.