H Horwitz Co.

Although it was difficult to find it was well worth the search. I walked in knowing very little about diamonds besides the different cuts and Craig walked me through everything. He showed me multiple gems in a variety of cuts and found the perfect setting. Craig also worked with me to stay within my price range and find the best looking diamond. My fiancé loved the ring and more importantly she said yes.

Great buying experience, great value, and Craig was very patient with our multiple return trips prior to purchase

Difficult to find in Water Tower Place (of course I noticed afterwards that they have directions on the website) but this place is a gem (pun intended). I came in wanting to learn more about my engagement ring (which had been gifted to my future in-​laws in the early ‘80s) and Craig was very pleasant in walking me through his evaluation and appraisal. He even took the time to show me how he dates diamonds by their cut! I also had some questions about having the stone re-​set and he showed me a number of similarly sized rings for comparison. While I was too indecisive to make the call right away, the price he quoted was very reasonable and I’ll be back if/​when I can make up my mind. Regardless, my fiancé and I will be shopping for wedding bands sometime over the next few months, and I already noticed a few on display that caught my eye…

My family has been in Chicago for more than five generations and simply put this is the place. My Uncle, who got all his jewelry needs filled at Horwitz and recommended I go when the day of the big question was approaching. I have never looked back or for that matter anywhere else. I have been a customer for more than 30 years now and although I now live elsewhere I travel back to Chicago just to see Craig and the store for anything I might need. Horwitz has handled everything from estate pieces for my family to custom design items for me. They make life so easy and simply it is a crime not to use them. This is a no pressure shop and a wonderful environment to do business in because you feel safe and comfortable with the advice you are getting on jewelry pieces that can be very expensive purchases.
Not only would I recommend them to anyone, and I do but I would give them 5+ stars if it was available.

I had the best experience ever picking out an engagement ring for my fiancée.
Craig is very helpful and ensures that you know everything about the jewelry that you’re looking at. Craig went above and beyond to make sure that I had the ring to propose on my vacation (with short notice).
Everything is quality and the service is amazing. I will definitely be going back!

Very nice place to do business. I took in an old wedding ring set and I believe I a got a fair price based on what Mr. Horwitz explained as options for a small diamond. (.33)
I also saw some really nice vintage pieces of jewelry, and found the prices to be very good. Would definitely recommend anyone shopping for jewelry to stop by Horwitz,
Also; had two rings cleaned on the spot with no charge. Nice.

I read that this is a good place to buy jewelry and it makes sense because the two sales ladies were very nice, but selling jewelry to the owner was a different story.
I came in to see how much they would offer me for two diamond rings. I had been to another place and I wanted a second opinion. First off the owner was very cold, like I was inconveniencing him… I was the only one there. He asks me how much the other places offered. I told him, $ 597 for the one and $ 255 for the other. He asked got very defensive and asked me «why would a place offer $ 600 for a ring when it costs that much to make it?! I wouldn’t offer you that and I don’t believe they would either.» And he said that over and over. I didn’t say anything I just thanked him and left but he made it sound like I was lying to him and I told him several times that I was just repeating what the other place told me! He was very rude and made me feel extremely uncomfortable. Horrible people and customer service skills. I’m sure they are nice when you offer them money but wouldn’t go if you’re wanting to sell jewelry.
I would give them «0» stars.

H. Horowitz Co. demonstrated the finest in customer service when my husband purchased my engagement ring back in late 2011. I knew I wanted something special and unique, and this family-​owned business (for over 100 years) in Chicago was the best choice for estate jewelry. I found the ring of my dreams here! I receive compliments on it all the time. Laima helped with the purchase of my 1930’s diamond estate ring. She was professional, and did not pressure my husband into anything. Craig Horowitz also went above and beyond to help get my ring properly sized, which was quite a feat with my 3.5 ring size. He gave me a history lesson in vintage rings and let me look at the cut under his microscope explaining how they date diamonds. He even met me after hours to deliver the ring before my trip to Europe to make sure it fit correctly. I cannot recommend them highly enough. This establishment is a GEM!

Where to begin…
Surprise engagement, initial shock, followed by excitement and nerves!
My boyfriend and I were on a weekend holiday to Chicago for Paddys day, both our first time in Chicago. He’d secretly been planning the proposal for a while, but wasnt sure where to get the ring and so he decided he’d ask me and we’d then pick it out together. What an overwhelming and happy moment– that Craig, his mother Phyllis, and their employee Ruth at H. Horowitz made a breeze for us. Being our first time in Chicago we had no idea where to start looking at rings… so we literally googled «engagement rings on Millenium Mile Chicago», and H. Horowitz was the first or second link that popped up. We were already in front of the Water Tower building (he proposed on the millenium mile — blurting it out very nervously — and memorably :) !) and this shop seemed perfect after reading the reviews here on Unilocal.
Family run business for last 115 years… and we found them on Unilocal — what luck!
Craig knows his stuff. He listens to you both, he is intent and pays attention to what you like and dont like about the different rings you are viewing, and (lucky for us) — he had the perfect fit in the cabinet next to the one we were viewing… we chose a vintage platinum setting from the 1940s which we chose a loose 1920s cushion cut diamond to fit into it as the center stone. It is so perfect and beautiful that I havent stopped smiling or starting at it since I put it on. Craig, Phyllis and Ruth made us feel so at ease in such a happy/​exciting moment!
I am planning a work trip in a few weeks and plan to go back and see them not only to show off the ring now sparkling on my finger (and how happy I am with it on!), but also see if I cant pick out a beautiful wedding band for my fiancé — still getting used to that word!
Thank you Craig and H. Horowitz…it’s obvious you not only know what you are doing, but that you ENJOY being jewelers! I only wish I was closer! :). Trust them, dont go anywhere else.

Fabulous experience at the oldest family-​owned jewelry store in Chicago!!! I happened to be passing by and noticed the Gordon Bradt 6 Man Clock in the window (Which is not for sale but obviously good for business). I decided to get a closer look and met Phyllis the owner who runs the store with her son Craig. She showed me around and ended up falling in love with a pair of Art Deco cufflinks. This is truly a family run store with beautiful items. The personal care and appreciation of customers is amazing. Please help to keep places like this going by visiting this store!

This place is great. Very friendly staff, and a great collection of unique jewelry both from estate sales (mostly vintage stuff) and in-​house. I found two perfect gifts in my price range, no problem, and got them both beautifully gift wrapped for the holidays. Amazing. Will definitely return for more substantial purchases in the future.

Found a great vintage ring that we both loved. Took a bit longer than expected due to some replacement stones needing to be ordered, but overall happy with H Horwitz and my purchase.
My only suggestion is more proactive communication, as mentioned we were anxiously anticipating our order and only found out about the reason for delay and ultimate shipment when I called or emailed.
Very helpful and friendly folks, I would recommend visiting H Horwitz to anyone looking for something unique that you can’t find in a jewelry catalog.

I can’t say enough about how wonderful Horwitz has been for me.
In the last few years, I’ve bought two pairs of earrings, a diamond ring, and recently a custom-​made engagement ring from them. Every piece has been reasonably priced (I’ve done my research) and excellently made.
They bend over backwards to make sure that I’m happy every time I’m in the store… or when I call them… or email them, etc etc etc. I don’t know where they find the patience to deal with customers like me, but I’m glad they do! :)
I couldn’t possibly recommend Horwitz any more highly. Give them a visit and I’m sure you’ll be as impressed as I have been.

I have nothing but wonderful things to say about H. Horwitz Jewelers. I think that the service and experience they provide is something that is sorely lacking in today’s society of mass-​replication and cookie cutter hospitality.
My fiancé and I were on the search for the perfect engagement ring. Both of us have a taste for vintage, especially rings from the 1920’s. Upon visiting Horwitz, we were introduced to Craig and he went out of his way to get to know us and what we were looking for. Although my ring wasn’t there that day, Craig and my fiancé continued to converse and email until, unknown to me, they found my perfect ring!
We were so impressed with our experience, that we went back to have a band custom made in the same vintage style as my e-​ring. Not only was the craftsmanship superb, the price was as well.
I had a horrible experience with another jeweler who offered to clean my e-​ring while I was browsing and knocked one of the stones out in the process. Instead of having them fix it, I insisted that Craig be the one to handle the repairs, which he expedited at no cost. He even replaced the lost stone.
What I love about H. Horwitz is the personalized experience. When I pop in, he remembers my name, my tastes and details of the conversations we have had. I truly feel valued there and their pieces are gorgeous and always changing! I recommend them to everyone!
And if my fiancé is reading this, I spied with my little eyes a pair of diamond and sapphire hoop earrings that would match my ring beautifully;)

My fiancé and I went here for our fist look at an engagement ring. I’m big into vintage jewelry and estate pieces and this place was wonderful! The sales person was great. She walked us through all sorts of settings, jewels, custom design and vintage pieces. She even let our daughter take photos of all the rings we liked! They have a great selection and and even better staff. We’re going to try a couple of other recommendations but I have a feeling we’ll end up back here. And they have cookies :)

Absolute amazing selection of estate jewelry accompanied by great service.
My fiancé and I were looking for an estate piece and were referred to this jeweler by a friend. Phyllis, the owner, met us near the door. Think Fran Drescher meets Shelly Long in Troop Beverly Hills (Does it sing? Yes it does… Kumbaya, My Lord, Kumbaya!), but 70+ years in age.
This place has a terrific vintage selection with competitive prices. Once we found «the ring», they were willing to barter with my man. We ended up getting the ring for 20% less than original quote, with some fancy footwork by my fiancé!
I am thrilled with our purchase and recommend this family owned business to anyone who is looking for a vintage engagement ring at a great price. If you love unique jewelry and want to support local business, this is the place for you!