Gus New Quality Shoe Repair

Gus fixed all of my designer shoes impeccably! He matched the red vibram sole perfectly to the Louboutin color and stretched out some of my tight boots really well!

I wish no stars was an option…
This place was nice and accommodating at first with delivering what needed to be fixed. I went in to have 12 little diamond studs placed on my shoe. He asked when I need it by. I told him the next day by noon.
His answer «Yeah yeah no problem. I do for you»
I jumped for joy Woohoooo
It worked out perfectly. I paid $ 25 up front
I was so happy after going to 3 other shops who wouldn’t take on the task cause they were busy and didn’t want to do a bad job. (Totally respectable).
Time for pick up… I went in he quickly said
Oh no your diamonds this and that. blabbing about how my shoes are cheap. He was getting rude and heated before I even saw the sandals
I, then saw the shoes. Holy cow! I was shocked and didn’t even know what to say I was like huh?!
I kindly asked «why did you even do the job if this is what it would look like» he said «no no your shoes are cheap the diamond, special glue»
I was confused. I asked for a refund for ruining my shoes. It took a lot of nasty attitude from his end to give me $ 25 back. Long story short. Im going to Aruba without my favorite sandals. Bye bye my favorite sandals. I knew this day would come but I wish I was the one to ruin them. Not that evil shoe Doctor.
OH AND how he turned down a customer while we were having our discussion was so rude.
IM NOT GOING BACK, this guy goes in the books for me for worst experience ever in 2016
xoxo,
Your shoeless gal
Koko

Thieves.
I left my not even one year old Gucci purse and Stuart Weismann tall suede boots with Gus way back in November for repair. He told me they would be ready in a week and then shipped back to my other home in Tennessee. He even had me text his personal cell phone with my address right in front of him just to be certain it was in his possession (although it was also on the ticket). Well 3 months later I am without my items and have left at least 6 texts, of which I have copies of with zero reply. I am so disheartened as he came recommended by two of my friends. When you are referred by people that spread the word about your business you can guarantee they will spread negative experiences that much louder. Not a very smart move to steal about $ 1800 worth of merchandise from me (not to mention the $ 100 cash I paid for the repair and shipping). AVOID.

I recently brought in my second pair of Louboutins to Gus and to say he did an impeccable job is an understatement. I have the So Kate’s in nude and I wore them for several months without getting them re-​soled and that was a big mistake. The bottoms were trashed and the tip of the shoe was starting to peel off. Also, the heel was almost down to the nail. Needless to say, I took them to Gus and he saved my gorgeous shoes! I would highly recommend anyone who needs to get their red bottoms taken care of to visit Gus! Your beauties are in good hands!

This place is crazy expensive. It cost me 55.00 to have a new heal and insoles but in. NEVER GOING BACK

Hate this stinking place. So filthy, so unorganized and they have ruined my shoes before but last night when I went to pick up a pair of $ 700 Miu Miu’s, and he did not have them!!! I took 2 pair of good shoes, never worn to have them stretched. When I picked them up neither pair was stretched. So I took one pair back to stretch them myself. I left the more expensive pair with Gus’ and he made me sign the receipt when I took the one pair home. So now when I go back I bring my ticket and he can’t find them, so he looks for his ticket and voila! He has his stub and it is signed by me… of course, and then he says I picked them both up!!! I did NOT! I left the one pair there!!! I went back and looked at 100’s of shoes and they are not there!!!
What the hell? This happened to others and he lost 2 pair of my shoes about 5 years ago!
I thought I would give him another chance… yeah, to lose more shoes.
So my new MIu Miu’s by Prada are now gone, and I never even got to wear them! I hate this place! I think this guy is a thief. My shoes have just disappeared? I don’t think so!
PS don’t take your Manolo’s there, they paint the bottom black! FYI!

Super super nice people. I took some boots with leather and shearling to get shearling replace and the got it done. I took those boots to several places and they said it wasn’t doable. I always drive by the shop so I figured I stop by. BINGO! After a year trying to get my duck boots fix I’m finally able to sport them. THANK YOU!!!

Every shoes that I have taken to Gus has come back to me almost as good as new! I often have my pumps redone here with new treads on the heel, I have had suede boots restored to new and he has also worked wonders on torn up sandals. I make a special out of the way trip to come to this shop because it is so much above all the rest.

Fast, friendly and quality service. My winter boots looked like new (and maybe even better than new) after getting them cleaned by Gus. Reasonable price and quick turn around. Highly recommend this family owned shoe repair shop.

Gus did a really good job repairing my shoes and switching out zipper hardware ($ 20!, holy smokes). However, it’s a bit chaotic when you arrive. Not to mention, parking is as rare as winning the lotto. It’s completely unorganized and took him about 15 mins to find my two pairs, which he did not keep together (defeating the purpose of his ticket system). If you can stand the above mentioned nuances and really really cannot live without your shoes, then he’s the man to get the job done. Just be prepared to wait as he looks for a needle in a haystack, perhaps bring them in a particularly unique bag (like neon green, not Lululemon) in order to easily ID them?

Gus’s is the best in town. I have a favorite pair of boots I’ve been taking there for over 5 years, and each time they look good as new. Thanks, Gus!

Save your money, and go elsewhere. Gus is some demented old man obsessed with waterproof. I brought a pair of Uggs I needed repaired as they both had hole in the toe area of the shoe. Gus assured me he could fix them, and they would look great. I got a different story when I went to pick up the shoes. Gus brought out some spray paint and foam and proceeded to patch up my shoes in front of me. They looked terrible, he gave me this brain dead smile as if I would be pleased with his work. Then told me he’ll throw in the waterproof for free. I won’t ever return to Gus again.

Took some Louboutins that I wore once and the sole was ruined. He added a rubber sole and fixed them. It looked great! He is a good guy too.

So I just went in and dropped 3 pairs of shoes here last week, all high end designer heels, 2 Gucci and 1 Jimmy Choo, the guy at the desk said that it would be $ 45 per pair ($ 135 total paid upfront) to add a vibram rubber sole to each of the shoes, when I asked. I just picked them up and they look really good, I didn’t give 5 stars because there are small things I noticed on my shoes and don’t recall seeing before, which makes me question if they were damaged in the care of the shop. See photos.

I have a pair of Allen Edmonds that got toasted after being rained on during an outdoor wedding last summer. I usually send my shoes back to the manufacturer to have them re-​crafted but decided to give Gus a try since they’re much cheaper. They did an awesome job bringing my almost ruined AE’s back to life, I will definitely be returning.

Gus (or really Louis was the name of the guy who helped me) did up my Rag and Bones perfectly! New heels and great shine up was $ 15.

THEY DID A CRAPPY JOB ALL AROUND
They get ZERO STARS
Sent my luggage in to get a wheel replaced. They said it would be done on friday… i went in on tues to pick it up. 4 days later it wasnt ready?! They told me to come back in an hour. STILL WASNT READY.
Whats the point of giving them a phone# if they are not going to use it?
Cheap wheel they replaced broke immediately.
Maybe they should just stick to shoes but I will not go back even if they have the last can of shoe polish on the planet.

I’ve been going here for my shoe repairs and never had a problem for about 5 years now. I believe Gus was an older Greek man. HOWEVER, now there is a new manager, and he is the biggest jerk.
I went in once a few months ago and he was in the midst of him arguing with a girl whose shoes he had lost even though she had the stub to her ticket.
Then, I used to pay a $ 15 to get my shoes reheeled; and this time (like a week ago) when I checked before he took them in, he literally yelled at me and said he would never do anything for that price (He said it would be at least $ 35)! I was super nice to him and simply asked «$ 15, right?». To be yelled at (is he on drugs??) for that and then lied to. I’ve been going there longer than he’s been working there. It’s a shame to lose such a long-​time customer. I’d never deal with that man and him trying to rip me off or lose someone’s shoes again though.

These guys care about their work. I brought a pair of Frye boots to get vibram-​type soles on to better weather the Chicago slush-​fest winters and 2 of the guys had an internal consultation/​debate about which choice would be the best aesthetic match, which in and of itself was fun to watch. Bottom line is they came up with a perfect choice. This was on a Tuesday. They said they would be ready Saturday afternoon. They needed til the afternoon because the power to the building (and whole block) was off (!) Anyway, they were ready as promised, polished and they detailed the soles to look better than the day I bought them. The «New Quality» in the name is something they live by.
This whole experience was contrasted by the fact that I originally brought the boots to what is regarded by many as the première shoe repair service in Chicago. They promised the boots in 2 weeks. On the promised date, I called to confirm the boots were ready. They had dropped the ball big time. No soles in stock and they had no idea when they could get them from their supplier (Gus had multiple color choices in stock and visible on the shelf up front). The most irritating thing is they didn’t call to let me know they needed more time. They also had removed the old sole coverings, so they weren’t even in original condition. Any business can have an off day, so I’m not going to give them a 0 star review, but man, come on!
Side note: don’t be put off by the flaky counter service or indecipherable phone conversation if you call to check in. The craftsmanship is old-​school and these guys are passionate about their craft. They’re my new «go-​to» shoe repair place.

First things first: I am very tough on my shoes. With this in mind I normally don’t spend much on them because I just end up constantly replacing them anyway. My fiancé put an end to that when she found a very nice pair of brown lace up dress shoes this past fall and insisted we buy them. Fair enough. True to form it is now March and my shoes had salt all over them, worn down heals and a hole in the bottom.
Enter Gus’. I brought my shoes in on a Friday morning, expecting at least a week to get them situated; however, I was pleasantly surprised to find they could have them back to me by Monday afternoon. Sure enough, I came back and they were ready as promised. I would not be exaggerating to say I got them back looking like they just came out of the box. The price came out to $ 80 even, which for the condition these bad boys were in seemed like a steal to me. Great job. Will more than likely see you guys again later this year!