Greater Chicago Motors

Worst dealer ship that I have ever dealt with. Very dishonest about the car, all they were concerned about was getting me to give them a deposit to hold it for me. I would never buy from them again. I find it strange that they ask you to rate them on there web site but I could not find any way to do it on GCM site. All 5 and 4 stars… lol …as if.

My wife and I have now bought 3 cars from GCM and have been incredibly pleased every time. We have worked with Mark for two of the purchases, and William with the most recent; both were professional, incredibly helpful, and the entire process was as pleasant as buying a used car could be.
Buying a car (used or new) can be a very stressful situation. What’s my trade-​in value? Am I getting a decent deal on the new/​used car I’m looking to buy? I believe a lot of the negative reviews for GCM were from folks who maybe had unrealistic expectations heading into this buying experience.
My wife was pushing me to get a new car as we had our second baby on the way in a few months, and she felt having a six-​speed manual sports sedan with zero frills wasn’t the most family-​friendly automobile. I, however, loved the car and was in no rush to trade it in. Being in no rush, I was able to reach out to and interact with several ‘big box’ dealerships but kept coming back to GCM, for several reasons:
*they have a great selection of cars; Euro brands with higher-​end pkgs and features
*they’ll work with you on your trade-​in; they gave me the most reasonable value for my trade-​in of any dealership I spoke with
*they’ll go over and above to make you a happy customer once you buy from them; Mark, specifically, brought my certified used BMW HIMSELF to the dealership to have a small issue fixed under warranty
I understand that everyone is going to have different experiences and interactions with different salespeople on different days, but I can honestly say my wife and I have been three-​for-​three on our buying experiences with GCM.

RUN AWAY! If I could give this place negative stars, I would. These guys are CROOKS! Especially William Natal. Don’t buy your car from here, don’t trust them. They fudge paperwork, warranties, prices, everything. LIARS and thieves!
I bought an Q7 from them. They sold me busted side mirrors. We wrote it into the contract that they’d fix them. They didn’t, on top of it, they put broken mirrors into the car, the motors didn’t even work!
The warranty they sold was a scam. The quality of the car was a scam. They didn’t disclose the proper vehicle history. They told me that the CarFax was clean and no work had ever been done to the car. LIES! I took the car to get it appraised after I almost got into an accident bc the car wouldn’t stop; the car had 5 previous owners (FIVE!) and totally been repainted. Amazing how they forged the paperwork.
They screwed us on our rate. Continuously tried to pitch us more expensive cars over budget.
SAVE YOURSELF. SAVE YOUR SANITY. Go somewhere else. Worst car buying experience of my life. After 3 weeks I already got rid of the car that these crooks sold me.

Buyer beware! I will state first off that I take responsibility for not digging deep enough into the history of this car. I purchased a very low milage car (13 000 miles) from these guys. I was told by the salesman car had no paint work, no accidents. Clean Carfax, which I have come to learn means nothing — really it means nothing. After the purchase I took the car to one of the finest body/​detail shops in Chicago to get a complete detail before the winter. I was walked around the car with a digital paint gage and just about every panel on the car except the roof had been painted. The car spent 2 full days there – wet sanding and scrubbing overspray out of air ducts etc. $ 892.00 later the car does look great, but I was mislead by the salesperson and the car was misrepresented from start to finish. When I spoke to the owner Sam he informed me there was no way they could check to see if every car they had in their inventory had some type of paint work done. It took less then 5 minutes to walk around my car with a digital paint gage to figure this out! These guys sell very high end cars so my guess is they know what a digital paint gage is!!! They either don’t want to know or don’t care to know. Like I said I take responsibility for not digging deep enough into the car and it’s history. I am writing this so the next person will not make the same mistake!

Just driving home and can’t say enough good things about my experience. … Wally was great. definitely recommend this dealership

I have worked with Mark at Greater Chicago Motors on several occasions buying & selling cars here.
Had no issues test driving cars in my budget was not pressured into anything. I love their selection of high end well priced cars.
The pictures are great but I still always like to go in and test.
My only complaint is that I don’t have more money and a bigger garage!
Mark is the man.

SHOCKED AT THE LACK OF PROFESSIONALISM — Surprised how easily they dropped the ball! On Tuesday, 9÷1÷15, I was put in touch with one of their salespeople, Mr. William Natel, (that’s how he spells it, not NATE as is shown on this Unilocal site) as I inquired about a Range Rover that Greater Chicago Motors advertised online. William answered my initial questions about the vehicle and we exchanged emails and phone #s. We made arrangements to meet Friday so I could look at it. I was eager to purchase this RR and Friday morning, before driving to GCM, I called William’s cell to let him know I was on my way. He didn’t answer. I left him a voice message. No response. Then I called the dealership, asked for William, (I believe I spoke with Anthony) and left a message for William to call me back. Still, no response what-​so-​ever. So I went to another dealer and gave them the opportunity. Today, Monday I was so dumfounded that I still didn’t get a call back or an email from William so I called GCM, got William on the phone, and asked why he never got back with me. He response was that his girlfriend made an unexpected birthday celebration for him on Friday; that he went somewhere in the woods and couldn’t reach anyone; that he had a lot of things going on, etc., etc, etc. One of the lamest excuses I’ve ever heard. (Being 60 years old, I’ve heard many) If William would have given me any kind of communication on Friday before he left for his destination I would have understood. If he would have contacted me on Saturday or even on Monday, I might have understood. But I got nothing, zippo, nada!!! It is rare to have someone who is suppose to be a professional have such a disregard for customer service; especially from a customer who is ready to buy. Fortunately for me I found the same vehicle from another dealer who, although further away, was very accommodating and had the same vehicle which I purchased. So with no help from CCM, it wound up a happy ending for me. I’m so glad I did’t get too involved with Greater Chicago Motors.

If you trust the owner’s «hand certified» cars and online-​only sales tactics, then this shop is perfect you. The selection of cars available is pretty great and typically high end and reasonably priced. But this is not your typical dealership experience where test drives are given out freely. Expect to be attacked with sales pitches to try and get you out the door with the keys in hand.

Made the mistake of telling them it was my first time buying a car. Basically just chum in the water. Went to buy an $ 8,000 car with $ 2,500 down and they told me I would not be able to get financing for it but they could finance me for a $ 16,000 car. So that clearly makes no sense. Basically just tried to bully me into spending almost $ 10,000 more than my budget. The salesperson’s response to me saying I cannot afford that, «Yeah you can.»…No, I cannot. So I left and got a few dozen phone calls from him over the next couple of days trying to push me on the deal he said would expire by the end of the first day I went in. Seriously, I felt like I was in a damn sitcom, don’t trust these guys.

I’ve spent my career in sales and I couldn’t be more impressed by the exceptional care, attention, and professional courtesy I received at Greater Chicago Motors. Sam the owner and Chad in finance have raised the bar. Yet, I believe that my experience wasn’t an exception, but rather the norm for their business.
I now own my dream car a 2010 BMW 550XI GT (Deep Sea Blue)!! The car is beautiful with too much power and precision handling. My driving experience is even more enjoyable because I remember so fondly the buying experience that made it possible.
If you’re in the market for a car I wholeheartedly recommend that you start by visiting Greater Chicago Motors online or in person.

I have purchased many cars in the past. We saw a car online and decided to visit this place. We drive all the from schaumburg and were told the car we wanted was still there. Then when 5 minutes away they called saying it was gone for the day. Waste of a trip. We still went to see the showroom, we had interest in an audi and wanted to see what was possible and felt very uncomfortable with them trying to force a sale. Check out other places

we bought a car from TUNISIA without being in usa and we shipped it.
Greater chicagomotors are professional.

I purchased a car from Greater Chicago Motors through the online system
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After receiving the car and wiring the full payment to what I thought was a reputable company, it became clear to me these guys were taking advantage of the online process and selling junk cars. When I received the car and had to do numerous things to get it to start and realized the car wasn’t in the condition described by Greater Chicago Motors I tried to return the car at my expense. Barry the General Manager quoted you cannot return the car and get your money back. Then said he would help fix the car but wanted to do it on the cheap and send me the parts. The tires he sent were worth less and the other parts never showed up. Then they wanted to send me a check for more damages but would require me to sign something that said I was satisfied with the sale. I did not except the money because I am not satisfied with the sale and would rather report this so it doesn’t happen to the next person. Customer service is not important to these guys after the sale is done. It is clear they are only interested in your money and they aren’t worthy of in stars. I have since spoke to the owner who wanted to check into problem and promised to call back but never returned the call.