Gerber Collision & Glass

From out of state. Chris was up front and honest. Needed my car back by a certain time but they were backed up for days. Chris gave me the truth and even clipped on my hanging bumper on for free.

They’ve had my car for two weeks. The party that rear ended me didn’t have insurance so I had no rental car coverage. Two weeks is a long time for any repair. BUT they did an amazing job and even fixed things that weren’t damaged in the accident. Great place and I highly recommend.

Brought my car in today to get my front bumper fixed and was in and out within 30 minutes. I have never experienced such great customer service! Thank you Gerber Collision & Glass for saving me $, giving me time back into my day, and fixing my car up in no time!

Moving here from out of state, I needed to attach a front license plate to my car. The front desk and tech were nice, helpful and they did it in 10 minutes for no cost. I definitely recommend Gerber!

We brought our vehicle to this location after being rear-​ended. The other party’s insurance covered our repairs and car rental, so no issues there. The actual repair of our vehicle was well done and in a timely manner, so from a pure quality of workmanship point, great job. However, the customer service was extremely lacking. Our car was finished, but we were not contacted until 2 days later. And by email nonetheless. Because it was 2 days after completion the insurance company refused to cover the cost of rental vehicle for the 2 days.
The representative at Gerber claimed they tried calling both the number the had on file for my wife and for myself. However, neither of us received a call. We had no issues with our phone service. In fact, the number they had on file was not either of our number (no idea where it came from as we’ve both had the same number for over 10 years).
They finally contacted us by email at 4:30pm and my wife called back 5 minutes after the email was received and were at the location by 5:15 (because they closed at 5:30) to drop off the rental car. The rental company wouldn’t drop the cost of the extra two days, the insurance company wouldn’t cover the cost for the extra two days (because of course, the systems showed the repairs were already fixed) and Gerber refuse to accept fault. So we ended up eating $ 80 worth of car rental we didn’t need, shouldn’t have used and should not have been responsible for paying.
I was told a manager would return my call after trying to speak with the person who claimed they called us. However, it has been over a month and unsurprisingly, no call yet from a «manager».
3 stars based purely on the work done. 0 stars for customer service.

Brought my 2013 Challenger srt8 in for repair and I have to say that the experience was exellent! Chris Freihaut and Sam Ripes were awesome! Not only did I get a daily texts regarding the repair process, But Chris and Sam would call me personally throughout to update me, and go over everything that was happening to my vehicle. I have a plum crazy Challenger that I’ve been waiting forever to finally get, and was worried it would never look the same. the paint was matched perfectly and looked like nothing had ever happened. the repair was top notch! These guys knocked it out of the park with the quailty of work and overall customer service that I recieved. I highy recommend Gerber if you have any auto repair

I’ve taken my car here several times and each visit has exceeded my expectations. Their work is pristine, they keep you informed daily on the progress of your vehicle and always finish on budget and earlier than expected. Would highly reco.

Ten years ago, I brought my car here and had a number of problems, including but not limited to theft of personal items in my car, poor body work, extended time past quoted time, etc. I have not been back to Gerber since that experience.
Fast forward to last week. I left my car with valet at Gibson’s on Rush, and upon retrieval of my car, the valet driver exited my brand-​new car, and opened the car door directly into the curb. BANG. WTF. I realize that he didn’t do it on purpose, but left was my car door with a bent corner and paint scraped off. I was not happy. They told me to get 2 quotes and I’ll get reimbursed for the damage.
On my way home, I stopped at Gerber as it was conveniently located. I did not forget my previous experience with Gerber, so I went in a bit hesitant. I was promptly greeted by Joe Giovenco, one of the estimators. He looked at the damage and noted that it wasn’t extensive, but there was obvious damage. Upon a few odd glances at the damage, Joe offered to take my car in quickly to have a tech just bang out the damage quickly. Ten minutes later, Joe pulls up in my car, door dinger gone, and touched up with paint. No charge. I’m shocked.
This was an unexpected surprise, and I am not easily surprised. I am converted. I will be bringing any of my, god forbid, future auto body needs to Gerber on Halsted, and going to see Joe. He could have easily quoted me for the damage, but he exercised better judgment and helped me out in a pinch. I’m extremely happy with his service and cannot recommend him and Gerber enough.

I went into Gerber a few weeks ago after getting into a minor fender bender. My front bumper was dragging and I thought I had a huge problem. I spoke with a guy named Sam and he assured me they would get to the bottom of the issue and give me an estimate shortly. After about 40 minutes waiting he came out of the shop and informed me that they just needed to reattach the bumper with a few body clips.
Much to my surprise they turned what I thought was a huge issue into nothing. I was on my way quickly and without a huge dent in my wallet.
I would highly recommend this shop!

After being side-​swept overnight and having to submit my first claim ever, I was quite weary and nervous about the process of getting my car repaired. However I had an amazing experience with Gerber. I scheduled an appointment to come in and show them my car, then scheduled a drop-​off appointment for the following week. Dropped off my car on a Wednesday and by Thursday afternoon, I heard back that it was ready to go! Even more so, with their facilities closing at 5:30 and me getting out of work at 6, someone stuck around until 6:30 for me to pick up my car that night. I worked with Chris and he was very helpful, communicated everything very well and was a pleasure to work with. In addition, Enterprise is right on site so I was able to leave the facility with a rental on the spot and all worked out through State Farm.

I’ve been here a few times for body work on my car and they always do a fantastic job and keep me updated with text messages and are always polite and professional. Chris did a really great job managing everything and they finished the work before the deadline. My car looks new again. Thank you so much for everything!

I am blown away by Gerber Collision. I was in an accident and dropped my vehicle off on a Wednesday morning and my vehicle was ready the next evening (bumper and side mirror replaced). Chris was such a pleasure. Madison was amazing! She went above and beyond… the best customer service ever!!! I would definitely recommend.

After a fender bender, I took my car to Gerber. This is the second time I’ve taken a car there to be fixed and I couldn’t be happier. They are very nice and courteous and follow through on their promises. I highly recommend them for collision repair.

Couldn’t believe how positive my experience with this location of Gerber Collision was.
My car was sideswiped while parked. There was body and paint damage, and the side mirror was broken off. This location was recommended by the insurance company.
Drop off took just minutes. I worked with Josh, and he was pleasant and reassuring.
They are affiliated with an Enterprise rental service which I was entitled to through the insurance.
The car was ready well ahead of the promise date.
The car looked like brand new.
Office staff, especially Madison, were friendly and accommodating.
I definitely recommend this location.
Pros:
+ Easy drop off /​pick up
+ Friendly, efficient staff
+ Quality results
+ Pick up and easy return of rental care
Cons:
— …I got nothing.

After getting estimates for body work at a few shops that are highly rated on Unilocal,my last stop was Gerber on 3425 N Halsted. After receiving a solid estimate (that was cheaper, final, guaranteed and time duration quoted for services was a week shorter than given by other shops), I left my car there. They also arranged for a rental car.
Every day I was receiving updates on the status of repairs by text and phone calls, and without any surprises I picked my car today that looked like new. They even did a few extra services for free (which makes me feel like I got even better deal). :-)
I compliment every one at Gerber for being friendly and respectful. No matter how many times I called. :-o Special thanx to Josh.

I continue to be overwhelmingly impressed by Tom at Gerber. Due to an accident, I used Gerber through the insurance companies and I’m grateful for the introduction. Tom is thorough, reliable, and, most importantly, trustworthy. When the car is in the shop, we receive multiple updates from him as to the ETA and he is always willing to discuss/​explain our options. We will be using Gerber from now on!

I got into a (not too serious) car accident last year, and Gerber was my insurance company’s preferred mechanic. Dealing with Gerber was very simple, the representatives I spoke with were very nice and helpful.
When my car was done, I went to pick it up and did my own check over things. (made sure the power windows worked, honked the horn, turned on the a/​c and the heat, radio, etc) but when I turned on and off my headlights, something wasn’t right. The headlights wouldn’t turn off. They did fix this for me, but my car was gone for another two days or so. I just wish they would have checked everything before they gave it back to me.
Overall a positive experience, despite the overlooked issue. At least they were willing to fix it promptly!

If you value your time, STAY AWAY AT ALL COST!
I used Gerber in 2012 for a repair. My car sat for 4 additional days because they never /​forgot to order the parts until I started following up.
Today I had a 1pm appointment for another repair at the Halsted location. At 1:20pm the employees came out from meeting yelling at each other. Complaining how customers have been notified to pick up their cards today, Friday, and will not be finished until Monday.
I explained my situation and concerns to the Gerber agent and that I had to get back to work. He told me I would get in email quote within 20 – 30 minutes. After waiting 3 hours, I called the Halsted location to follow up on the quote. After waiting 16 minutes and transferred 5 times, another agent picked up and said my agent will call back.
Obviously they cannot handle their work load. My advice is let’s all lessen their work load by not taking any repairs to them and maybe they can get their act together.

Gerber on Halsted used to be my go-​to place for car repair about 10 years ago. Now I live back in the area and had a small fender-​bender so back I went to my old trusted standby.
Sadly things were just not what I remembered. I arrived early and was shuffled into a waiting area while the receptionist ignored me and one of the sales personel chatted on the phone. I sat there for a good 20 – 30 minutes before another customer walked up to the receptionist and was served immediately. At the end of the estimate my sales guy warned me that I would receive a survey at the end of my service and that anything below a 9 was considered failure.
My repairs were supposed to take over a week but after 3 or 4 days my sales guy called and left a message that sounded like, «the car was getting put together now». I thought I could save some money on rental car by going in to get the car now since I was leaving for a few days and so I called him to verify. He didn’t bother calling me back so I made my way over just in case. When I arrived and the car was nowhere near ready his response was «well I told you it’d be a week». No apology for not calling me back promptly and no explanation for his misleading message.
When I did get my car back my sales person again warned me not to rate my experience below a 9. When the rating company called, though. I gave them a 6 of 10 and said I would not return. The receptionist staff had been friendly on one occassion and rude on another. My salesman didn’t bother calling me back to explain his misleading message to me and so I wasted a couple of hours trying to pickup a car that wasn’t finished. I’d say 6 of 10 is appropriate.
About a week later my sales guy called to ask me about my rating (I guess confidentiality is not a part of the rating) and pleaded with me to change it back to a 9 or 10. He even offered me a car detail if I would do so because his boss wanted the rating changed. I told him no and so he recinded his offer to detail my car. Just pathetic. If you want people to provide fair ratings so you can manage your company, pleading with and bribing customers to change their scores is definitely not the way. Try fixing the problems to reduce bad ratings and customer experiences. Terrible company management. If anyone from Gerber reads this don’t bother contacting me regarding this review. I will not change it. I would have scored this one star if it wasn’t for the fact that the car was properly repaired.

When it comes to car collision repair, I think it is helpful to keep a couple of things in mind.
First the type of people who are dealing with this service:
1) People who were for SOME reason not able to control their vehicle and seeking repair (THE CAUSE OF THE ACCIDENT)
2) People who were minding their own business and have to seek auto repair due to SOMEONE else not being able to control their vehicle (THE OTHER PERSON IN THE ACCIDENT)
3) Random people who need car repair for bizarre reasons
The majority of folks fall under #1 or #2 and in most cases are NOT happy campers. As you can see from these reviews they live perfect lives and for whatever reasons they need car repairs, DAMnIT, the repair place better have everything PERFECT for them!
I got smacked in the rear by a kid who did not stop. Yup, an accident. He was going too fast, it happens, I was not thrilled.
This is not the fault of GERBER but I was still not thrilled spending my time there. I will admit, when I first went in, I wanted my my estimate done and out the door in 3 minutes flat. You know, this was NOT MY FAULT! Well, sorry, they just cannot do that. They were professional and handled my pushiness well. We agreed on a time to bring my car back and out I went.
I actually brought my car back a few days later. Hint to those dropping off, it might be easier to do so– and pick up a rental– at a time that IS NOT OPENING on Monday. They will have rentals more easily available and not be so rushed. However, I was there on a Monday at the crack-​o-​dawn so I waited a bit. No big deal. Life happens.
I have a car with a beautiful new tri-​coat bumper. They made sure I was happy with it. I have a lifetime guarantee on the paint job. Any problems, it goes back.
Am I happy about being hit? NO, but that is NOT Gerber’s issue. They held up their part of the job! Thanks!