Four Seasons Heating & Air Conditioning

I’ve been a service customer of Four Seasons for over 5 years. When we decided to replace our HVAC unit in our home we were happy to seek them out for our business. The sales rep came out, reviewed our old unit and measured our home for a new unit. We agreed, signed, and scheduled our install one week later for yesterday.
This is where the challenges began and continue to escalate. The installers arrived at 11:30am which means they weren’t even dispatched to the job till midday. This is a huge job and we were told it would be completed in one day. The two installers they sent out are amazing and my frustration is not about them, in fact they are the only shining value of this entire experience.
At 4pm I asked how much longer and they told me they weren’t even half way completed, and list some of the primary remaining tasks, none of which are quick items.
At 8pm I called customer service as the installers said they have about 4 more hours of work remaining, including cutting a whole in a brick wall to the outside of my house. I was on the phone with customer service over 2 calls for 90 minutes. When I first called I was challenged by the call taker whether «the installers put me up to calling or was I calling myself?» I don’t know what kind of internal political power is going on but you NEVER ask such a question to a customer. During the final call the rep asked who the installers were. Um, if you can’t tell me who YOU dispatched to my home we have a bigger problem.
After holding, calling back, getting transferred and no answers or responses from the install department that should have scheduled it properly I made the team leave at 9:30pm. The installers also made several attempts to contact their supervisor and finally emailed.
I called this morning at 6:45am and again at 8am to get resolution. I spoke to a manager who is not professional. She wanted to reschedule the completion of my install for Saturday evening. This is after I explained how inappropriate any construction would be in the evening for a neighborhood. A Monday morning return was listed as the earliest next available day slot. The manager said she would talk to the executives and call me back. After 3.5 hrs I had to call back 4 different times to get a real person on the phone and the same manager escalated her tone and attitude with me.
If you can’t finish a job during reasonable work hours in one day, schedule a back to back schedule. I would never have agreed to a multi-​day, non-​consecutive install and knowingly be without AC if this happened. Four Seasons has offered no support, alternate comfort options or direct resolution process.
I have requested for an executive to call me back with swift, responsive, measurable results. I’m not confident this will happen based on the volume of posted negative reviews.

Was happy with this service until yesterday. Hot water tank was out, so I’m pretty desperate to have it fixed. First of all I knew I did not need a new tank, technician comes out tells me my tank cannot be fixed needed a part that I could only get through the manufacturer or they could order the part. Then he tells me It would take 5 – 7 days for the part… sooo no hot water for 5 – 7 days, I guess this was to get me to say I’ll buy a new $ 1400 tank from them, mind you the part I needed was a thermocouple the part is universal and can be bought at any local hardware store. $ 85.00 dollars later, I call a friend he goes to Home Depot buys the part and whooola I have hot water in 30min or less.
In the past I’ve only had them come out to service my air conditioner that maybe the only thing I will use them for. NEVER EVER FOR ANY OTHER SERVICE IN MY HOME!

I called them and they refused to give me a quote on freon. Insisted that I have a technician out first (which would cost me a $ 90 service fee). To me, that’s a big (and anticompetitive) red flag!

Four Seasons cuts right down to the issue, plus they have a nicely built infra-​structure to remind you of yearly maintenance. Their customer service is friendly, techs have been professional and knowledgeable. The guarantee their work, and seem to have a penchant for making something right if it doesn’t work the first time. Whoever installs your system, it’s good to have them be the maintainers of that system.

Anthony was great and really professional. I had problems with the AC unit which isn’t blowing cold air at all, I had one AC guy came and said I need to change the compressor which is gonna cost me $ 2300. I called four season, Anthony came the same day, cleaned my unit and everything works normal again. It costs me $ 300.

Poor experience with them missing our appointment, and then customer service being rude. It wasn’t until I left a negative review did they seem to care. It’s unfortunate, the owner seems to really care about his customers, but the customer service staff don’t share the same customer focus.
I’m still a bit annoyed that the AC I purchased from them, and have only had four seasons out to service somehow has the rear panel screws entirely stripped and unable to be reattached. I would have expected the four seasons service tech who stripped the screws on the rear panel to fix the issue he created rather than leave the panel without screws, but that is apparently how they’ve decided to leave the $ 5000 AC I purchased through them and service through them…

Made an appointment and it was confirmed. They never showed up. Gave me a 4 hour window. Wasted a day. When I called the tech he wanted me to call another number to reschedule. I was to be a new customer. Poor service.

I needed a new AC and possibly furnace unit, and Costco referred me to Four Seasons. Of the five quotes we go, theirs was highest. In fact, it was almost four times the lowest quote, and 50% higher than the second-​highest quote. But, the on-​site estimator was very nice, and he wore those little paper booties to protect our floors. Plus, my Mister got to have this amusing conversation with the phone estimator:
Estimator: It’s $ 6,000 cash for just the furnace, or we have a great deal on 0% financing for 60 months — $ 7,500.
Mister: It’s $ 6,000 cash, $ 7,500 for 0% financing?
Estimator: Yes!
Mister: Well, that’s not really 0% financing, is it?
(Pause)
Estimator: Well, yes, because it’s 0% financing.
We went with Heatmasters instead.

Mat came out to finish the repairs. He was very helpful and professional. I installed a Nest in Jan and he made some tweaks to it so that it would perform better with my furnace. He did a clean and check of the system and finished up the work. In all, my experience was good but started out pretty bad. Once we both understood each others positions, we were ale to come to an agreement that was fair. As mentioned in earlier posts, I worked with Melisa to resolve this. She did explain Four Seasons’ position but did take the time to here me out and work with me on this issue.
Summary:
Initial diagnosis was correct, Four seasons even did a second diagnosis at no charge.
Initial quote was where the wheels fell off. The perception I got was that this is a take it or leave it quote and «we don’t have time to detail the break down as we are too busy» really set the tome early on. I tried to work with the person to understand why the cost was so high but that was not going anywhere.
Posted a review and Melisa responded and we were able to work things out.
The 3 techs that worked on this were always professional an called 20 – 30 minutes before they arrived, which I really liked.

Though stellar in the past for their installation of my furnaces and air conditioner, my recent experience with their plumbing department and water tank installation was a total disaster!
I can’t say enough good things about their HVAC sales and installation team, but the tech they sent out with the water heater for installation smelled of alcohol, but more importantly, from the minute he got out of the truck was complaining, and I knew from the start he was not going to complete the installation before he even made it to my front door! He came up with one excuse after another about why it couldn’t be done, played with pictures on his phone and stayed for around for 3 ½ hours before telling me it couldn’t be installed.
I called his superiors to complain, they were at the mercy of his supposed” it qualified judgment” on what couldn’t be done, so I was out of luck.
Thank God I called one of their competitors, who sent a real plumber out the next day to spec out the system, and had it up and running brand-​new within another day.

Extremely disappointing. Called them to troubleshoot my air conditioning this spring. The tech was great but after he said the leak would be too hard to find he wrote down the «price» to install a new unit on a piece of blank paper and the price was really high. He then called some account manager person who he convinced (in front of me) that I would be a great first time customer and that I would bring them repeat business and the really high price suddenly became a little less. I felt like I was being worked by a creepy used car salesperson. The new price was still too high compared to what I had read would be a reasonable price on the Internet for this area to replace the system. We also talked about the cost to definitely find the leak in my system and he said it would be $ 1500. What a joke.
I called another company who used a device to find that the leak was in the A coil within 15 minutes. We reviewed the options and I had them remove the A coil so we could see exactly why it was leaking. It didn’t make sense to repair it once inspected so I went ahead and had them install a new A coil and condenser for a price that was $ 1000 LESS than Four Seasons «special new customer» price. Same warranty. Same caliber of brand. Much more integrity. That will be the last time I ever call Four Seasons.

My husband I are in the process of replacing our entire HVAC system with Four Seasons and have not been impressed. When our A/​C started to give out a few weeks ago, we decided to give Four Seasons a call due to their ability to quickly turnaround estimates/​jobs. An estimator came out the next day, and we felt the estimate was reasonable enough to move forward. I would like to preface this decision by saying that I’m currently six months pregnant, so not having A/​C was/​is uncomfortable, to say the least.
This is where our disappointment begins. The estimator said the job would take a full day — possibly two — depending on what they found when they started. He scheduled a crew to come out two days later to begin. As soon as the crew arrived, they said it would likely take FOUR days to complete. On top of that, Four Seasons doesn’t do ductwork over the weekend, which was never disclosed to us by the estimator, so they could either start and return on Monday (leaving us with no A/​C at all during that time) or just wait until Monday. We opted for Monday since we were having guests over the weekend. As soon as Four Seasons called us to reschedule, we found out the soonest they could send someone was Wednesday. We weren’t pleased, but figured it was our only option, so we rescheduled for that day. Wednesday arrives, and the crew that day determined that electrical work would be necessary, so the Four Seasons office would draw up a quote for us on the additional cost. We waited all day with no estimate and finally called around 10pm to get the quote. When we called, they said they were waiting on us to make a decision. About what? We never received a call with a quote, and the soonest they could send their electrical crew was two days later. The A/​C had been ripped out at that point, so we were without A/​C for those two days. Finally, once Four Season’s electrician finished his work, we had to call Four Seasons to schedule a crew to come out and finish the install of the A/​C. The crew arrived, and not surprisingly, couldn’t finish the job, so we’re now without A/​C for the full weekend while we wait for them to come back and finish the job on Monday.
Going on a full week without A/​C, we’ve been most disappointed in Four Season’s inability to manage our project. Throughout each step, we’ve had to be actively involved in order to ensure any action at all. Perhaps Four Seasons is effective for small tune-​ups, but certainly not for multi-​day projects. We would not recommend Four Seasons and will not be using them in the future.

I should have learned my lesson the first time. If negative stars were possible, I’d elect that route. My tenant had wait for 4 hours for the technician to arrive on his scheduled appointment and of course never showed. The tenant never received a call. I never received a call.
The kicker… they were so eager to collect my payment ahead of time because a tenant would be meeting them. Perhaps they should reevaluate who the concerning party is in this attempted transaction.

I called Four Seasons AC and Heating and they sent a technician out who later seemed more like a sales guy to the condo in which I had a leak above my bathroom ceiling. My furnace /​AC unit is stored above my bathroom. Unfortunately, there was water leaking down from my ceiling into bubbles of water that formed onto the bathroom ceiling. Eventually, the drywall started to fall through so I poked a hole in the ceiling where the bubbles of water formed and approximately 1 gallon of water fell from from the water bubbles.
Four Season’s charged $ 85 which is a reasonable price if a proper assessment is given. However, I was not pleased with the assessment. I had a small leak coming out of the copper tubing coming from the main coil condensation. There is a plate at the bottom of the coil where the water drips into the pan and drains out the copper tubing. However, this was just a small leak and there is only a small chance that this caused the gallon full of water that came out of my ceiling. So, I wanted to troubleshoot the water in excess of 1 gallon that filled my ceiling and also the small leak that was coming out of the copper tubing. These are two separate issues.
To make a long story short, the technician (who’s name has been removed to preserve his job standing) suggested that I buy a whole new coil. He also mentioned to me that replacing the compressor and every component in my AC unit would help. Not only did he try to sell me every component in my AC unit, he also informed me that Four Seasons now does home improvement work that can help with my drywall issue. He tried to sell me everything in the book… this included some sort of frequent loyalty plan that I could use if I had more property.
Does this sound like a good deal?
My main issue with this is that he didn’t try very hard to troubleshoot my problem and get to the bottom of the issue. My opinion is that he wanted to get as much money out of me as possible. I am not one to become a victim to these type of sale tactics. I did, however, give him 2 stars because at least he checked the pressure on my compressor and opened up the main panel (I didn’t know where it was) so I could poke around and troubleshoot myself.
My guess is that the coil froze and then warmed over to gush out a bunch of water and flooded my pan and overflowed to my bathroom ceiling. (reminder: the AC unit /​furnace is above my bathroom ceiling). However, the technician was not able to give me a good clue as to whether my theory was plausible or not, he just wanted to sell me a new unit which I believe was over kill.
My suggestion is that they don’t send sales guys out to customers that need someone to fix and troubleshoot issues. Bring repair men.
*UPDATE: Four Seasons called me and said that they were going to refund my money and also get another tech guy out here to take a look. However, after I scheduled the appointment, I realized that I didn’t want to take the time if they were going to give me another run around and sales pitch, so I called them back and told them to refund my money but not to bother sending another salesman pretending to be a technician. After I got transferred 2 times, I was told that an executive was going to call me back.
*UPDATE: I received another call from a Four Seasons representative and we discussed my experience with the technician. Although I still didn’t agree with the direction of the company (in which I believe that their technicians are doing more of a sales role instead of a troubleshooting role) we were able to come to a mutual understanding. I also expressed my hopes that the technician involved would not be punished and that he could be trained further.
I also should include that I went with another independent repair man and he was able to remove some flakes of residue within the copper tubing that was collecting at the bottom of a ‘U’ shaped part of the copper tubing designed to keep odor from coming out of the pipes. We believe the buildup of flaky residue was the main issue causing the flooded ceiling. I had a third company out and also investigate the small drip that persisted after the residue in the copper tubing was removed. We sent nitrogen gas pressure through the copper line to push out any further residue.
All this could have been done by Four Seasons, however it wasn’t and although it wasn’t a cut and dry issue, I would have appreciated more work and more investigating into the issue. Rather than replacing everything, I would have appreciated more technical know how and effort to find root cause of the issue.
I will reiterate that Four Seasons contacted me again and we were able to come to a mutual understanding. My hope is that 4 seasons continues to be customer oriented, technically savvy, and problem solving minded rather than sales and corporate minded. I relayed my concerns to the executive I spoke with.

I have used Four Seasons for years at my previous property. I just moved into a new home.
1. I was having an issue with air flow coming out of a single vent. I wanted that examined.
2. I needed a A/​C cleaning and check.
3. I wanted a quote on an additional A/​C unit or dual zone solution.
Over the weekend, after scheduling a service call with Four Seasons, I determined that by adjusting the flow to my first floor duct work increased the flow to my second floor duct work, where I was having my issue. Once the service person arrived at my house, he would/​could not perform the cleaning OR provide me a quote on an additional unit unless I authorized the $ 85 service call fee on top of the $ 89.95 A/​C cleaning fee.
I called Four Seasons and spoke to a customer service manager. No apologies and reinforced the comments made by the service person. Sounds penny-​wise and pound foolish to me.

Every year, Four Seasons charges our air conditioner at the beginning of summer. We had planned to have them install a new air conditioning unit when our current one eventually craps out.
We were scheduled to have our air conditioner charged between 3:30 and 7:30. Not only could they not make a four hour window, but the repairman showed up after 8:30 pm. He then proceeded to slowly make his way up the stairs, and after finally reaching the air conditioner, decided that it was too stormy for him to do anything.
I would have been fine if they told us upfront when we called at 7 pm that they would not be able to fix our unit that night due to the weather. But instead, they told us that the repairman would be able to fix it that night. We waited up (with two small kids) for absolutely nothing to be done!
We called back the next day to reschedule, and were quickly told that they would not be able to come out for 3 days. Three days without air conditioning! And there wasn’t even an apology.
Never again, Four Seasons! Never again!

There are few things worse than having commode problems on a Sunday morning! As I had been a customer with Four Seasons in the past, they were who I called at 7:30 am. I was told by Customer Service that all of their estimators were busy and someone would call be right back. By 8:00 a.m., having heard nothing I called again. This time I was told that no one was in yet, but someone would call. At 8:15 I received a call that a technician would arrive between 11 and 2. This was acceptable.
At 11:15, I received a call from Robert. He was on his way and would be arriving in about 30 minutes. He was very prompt. As soon as he came into the house, he put protective booties on his shoes. We talked briefly about the issue and he checked both of the problem commodes. He said he thought he knew what the problem was and would write up a quote. He added that he might be wrong about the fix, but he was fairly confident that it would be a simple fix.
His quote was fair and he proceeded to take care of the problem. He did this very efficiently and pleasantly. He was here and gone within 45 minutes. It was a very good experience.

In August 2015 I paid $ 285 (used a $ 35 coupon) to have a PVC pipe cleared that was connected to my AC unit. In October 2015 I paid $ 4k+ for a new furnace and in November 2015 I paid $ 500 to fix/​replace a garbage disposal, all with Four Seasons.
Fast forward to April 2016. Four Seasons came out to do the annual AC check. I was told by the technician my PVC pipe was clogged again and the only way to make sure it would never clog in the future would be to replace it. I was quoted $ 510. I asked why the technician in August 1015 didn’t tell me that information. I never really got a direct answer.
I complained to Four Seasons customer service because I was now basically told what I did in August was a band-​aid and not a real fix. Which no one said in August. It would’ve cost me $ 795 for this one PVC pipe ($ 285 + $ 510). I felt taken advantage of and I didn’t feel like a valued customer considering all the services (roughly $ 6k) I had paid for in the last year. At first I was offered a 10% discount off of $ 510, I didn’t accept. Then a 20% discount, I didn’t accept. I was still upset I was misled in August and what I spent then wasn’t being considered. After all, it had only been 9 months.
There were two women I spoke with in customer service: Holly and Melissa. They were both amazing. They listened to me and understood my complaints. They continued to say, let be bring this option to the higher ups, etc. They always got back to me when they said they would too.
This story does have a somewhat happy ending. Eventually Four Seasons agreed to apply the $ 285 from August 2015 to replace the pipe in May 2016. But I really had to fight for it. Four Seasons would have lost me as a customer had they not honored what I paid in August. I did contact other heating and cooling companies and the other quotes I got to replace the pipe were between $ 250 and $ 325, nowhere near the $ 510 Four Seasons quoted me.

I chose Four Seasons because of their A+ BBB Rating, and because they offer same day service.
About a week ago I put my AC on for the first time, and noticed it was not blowing cold air.
After checking the thermostat and the filter, I gave them a call. Had a service tech out to
my condo in an hour. After looking things over and some testing, he was able to determine the problem. Presented both options for repair vs. replacement, due to the age of the A/​C. Given the A/​C is probably approaching 15+ years since it was original to the condo from 2002 and a cheap contractor model, I also had him give me a quote on replacement. Decided it was better to replace given the age. Installers showed up the next day, and I have to say, they were very respectful of everyone in the building and were hard workers. Had them install a Nest thermostat while they were there (early birthday gift to myself LOL!) Overall a good experience that I’m happy to share. Going to pass there name around at the next association meeting, as I’m sure everyone is in the same boat as me with the sub par contractor grade models that were installed!

Professionalism At Its Finest.
I’d Give Ten Stars If They Would Let Me.
At 11:30 pm On A Weekday We Had No Heat.
We Called Around And Googled Many Places.
We Settled On Four Seasons Because Of the Many Reviews Of Service And Professionalism.
Nothing Is More Important Than Family And This Company Went Above And Beyond To Make Sure My Family Was Ok.
From The Office To The Guys That Showed In The Middle Of The Night We Were Treated With Respect And A Believable Sense Of Genuine Concern For My Family’s Situation.
This Is Non Existent In Today’s Day And Age.
Highfive To Four Seasons.
Not Only Did They Secure My Upcoming Winter Nights For My Family But They Also Explained, In Detail, Everything They Had Done, How It Works And What To Do In Order To Set Up My Thermostat For Comfortability.
I Can Not Express More Gratitude.
You Get What You Pay For And Hands Down This Place Is Worth Every Cent.
I, No Doubt Will Recommend To All My Friends And Family.
Thank You-​See You Next Season For Maintenance!