Fitzsimmons Home Medical Equipment

Amazing customer service! I have sleep apnea and use a CPAP machine. Every few months I get a new mask. The people at Fitzsimmons are always super helpful when working with my doctor, insurance, and prescriptions. All I have to do is call and they take care of everything. They are all very friendly and nice, and going there is always a pleasant experience!

They are so unassuming that I am always afraid that they will be gone when I want them, but so far the continue to deliver excellent customer service and knowledgeable help for things that — lets face it – none of us know much about. Years ago when my sister was recuperting from a debilitating illness I stopped by to see what a wheelchair investment might be – they have every variety under the sun (stripped down transport chairs to full blown heavy duty) and offered that I could rent one for a month if I didn’t feel this was going to be a long term need. When my mother became infirm I went in for a bath chair and they explained to me that it might be safer to have the bench type (easier to transfer a frail person). Post surgery a friend needed a bed wedge to elevate the head of his bed and I knew right where to go! Oh, and all the other stuff is there, too — canes, walkers, wound care stuff, nebulizers, things we don’t really know what to do with. They are wonderful people.

No one likes to be hurt or injured. But if you are, this is a good place to keep in mind to find all your rehabilitation needs. From braces, crutches to breeding treatments, Fitzsimmons and its friendly staff will be there to help.
My first impression of this place was just some small corner store appealing to the neighborhood clientele, probably consisting mainly of seniors and uncoordinated dorks prone to falls and the resulting sprained back, wrist, broken leg, broken hip and requiring bed rest and time off one’s feet.
But no, I was pleasantly surprised at how thorough and complete customer service was to help one overcome one’s injury.
My family has been very grateful and pleased at the professionalism of this company

Anyone involved in home health equipment knows it’s a big-​money business. Fitzsimmons, located near the Niles-​Chicago border, has been around for ages, just like its clients. I’ve been here on a few occasions to get stuff, but not for myself just yet.
Some of you may know, my dad is 90 years old and bed-​bound. He uses a nebulizer inhaler. When the part that connects the inhaler nozzle broke from the tubing, I came here to get a replacement part.
Fitzsimmons has this old storefront appearance to it, and inside it doesn’t look very well organized. They have the wheelchairs, crutches, walkers and usual home medical equipment you’d come to expect, plus more they can order for you. There’s a huge map of the Chicago area showing their delivery territories. A number of people work behind the counter, taking orders and answering phones. I got help the moment I walked in.
The sales staff is helpful and knowledgeable. I got the inhaler part I needed for a mere $ 5 and was done in less than 5 minutes. Since you can only buy this item with a prescription order, they will keep the record of the prescription on file for a year so I can get the same part if needed, hassle-​free.
I should also mention I came here last year to get compression stockings for my dad. Since those are prescription only and vary a lot based on leg sizes and the blood pressure range needed, they do not keep a large variety of them in stock. It would take 7 – 10 days to get a stocking and would cost upwards of $ 60 a pair. I found it interesting that the salesperson offered me another web site where I can buy it cheaper and have it delivered sooner.
Despite Fitzsimmons losing a sale on the stockings, they gained a customer since they were honest with me and helped me get what I needed sooner, even if it wasn’t through them.
Good place to know about since eventually we’ll all be old ourselves, hobbling around at some Elite event in 2043.