Fifth Third Bank

The ATM in this branch has swallowed my card more than once. The staff may be friendly, but some of the key services for a quality bank is seriously lacking here.

Jeremy and his employees are AWESOME! Every person at this bank goes out of their way to make you feel comfortable. They are all very professional and are willing to help. As opposed to other banks where they try to sell sell sell and you’re just a number (Chase), everyone at this ⁵⁄₃ branch are polite, know customer service, and are genuine. It would be great if all banks were as professional as this bank — a shining star in Lakeview!

lerem, jeremy, jeremy

ALMOST opened an account with this bank. The guy I talked to was pushy and questioned why I wanted to think about the info he gave me. Ick!!! No thanks! I’ll stick to Chase!

Jeremy is a doll and do whatever it takes to make you happy.
I drive out of my way to bank here… you should do the same.

I’ve consistently used this bank for the last year. I can’t say enough about how nice and welcoming they make me feel.
I know a lot of banks are used for their locational convenience, but for what it’s worth, I would recommend going out of your way to get their great service.

Summary: Used to be great, but horrible now. Customer service is awful (namely Gustavo). They’ll gouge you with fees for their mistake, then blame you for it.
I set up overdraft protection on my account over 2 years ago at this branch.
A few days ago I had a $ 17 overdraft from an automatic payment, with plenty in my savings to cover it. The overdraft protection is supposed to pull from my savings if checking is accidentally overdrawn. It didn’t.
Fast forward to 8 days later, and my account is at *negative* $ 230. ALL from overdraft fees. I called this Wrigleyville branch to solve this problem and spoke to Gustavo. First he told me there was nothing he could do, then told me it was my fault for having an overdraft in the first place (despite the overdraft protection that didn’t work). After more discussion he said he could reverse just 1 of the overdraft fees and reduce my negative balance by $ 37. Gee thanks. So you’ll still be screwing me, but just a little less than before.
That same day (Thursday) I made a deposit to cover the rest of their bullshit charges, $ 193, and waited until the following day for the check to clear.
Today is Friday. I want to cancel the account, but can’t come in to do that until Monday. I called back and spoke to Gustavo again and asked if he could put a simple hold on the account to prevent any further auto-​debits until I can come in. I was very polite about this. He was terse, rude, sighed a lot as though I were asking him for something totally unreasonable and told me it couldn’t be done. Why the hell not? He couldn’t really tell me why, and I got the impression that he *could* but thought it was a hassle to click a few things on his computer. How dare I call the bank and ask them to, you know, do something. I pressed, and finally he said it *could* be done, and did it. It took him less than 30 seconds.
I’ve been a good Fifth Third customer for over 7 years. I have my personal checking with them as well as my business account. I’ve paid them an enormous amount of money in checking and maintenance fees over the years. I’m not a deadbeat and don’t deserve to be treated like one, much less taken for a ride and charged $ 230 for a mistake they made.
I’ll be closing my business account with Fifth Third as well. They don’t deserve my business, or anyone else’s for that matter.