FedEx Office Print & Ship Center

I went in on Wednesday, January 6^th to print off important work docs last minute as my printer was malfunctioning. The two guys working were super helpful! I can only imagine the type of clientele they have to deal with when printing… probably very last minute, rude, and taking their frustrations out on the staff because they waited until the last minute to print necessary items. Either way, both of these guys were friendly, calm, and helpful. It made me a little less frantic and despite all computers being occupied, I was in and out within 15 minutes thanks to the young man who showed me how to forward my documents from my phone, to my email, to them :) A very happy 5 stars. Thanks guys!

I went to this Fed Ex location after my optical appointment from across the Street at the amazing D/​Vision. I simply went to get a shipping label printed up that was sent to them an hour previous. I had my little well mannered French bull dog with me which the doctors office adored having her. Went in holding her and asked about my label. The gentleman looked up my order and said he would print it up for me. A woman came out from the back room shaking, and telling me that dogs were not allowed in their establishment. Which somewhat confused me because she was just welcomed at a doctors office. I immediately asked if I could wait outside while my label was being printed. Once outside I noticed a sign the read «no dogs allowed because of employees health and safety». Which is ridiculous. I work for a international retailer that always welcomes clients with well behaved pets. I just don’t get it was my little French bulldog going to give you a disease or attack you? My eye doctor didn’t think so.

The costumer service was fine enough, but it’s too expensive. Go to UPS STORE. They charged me 4 dollars just to stuff paper in my box. Never again.

Hand wrote sign saying back at 4:37? When the store closes at 6pm? Is this a joke? This isn’t a family own business. I will be making a formal complaint.

I came in on a Sunday morning to do some printing/​scanning.
One guy on staff was super nice and helpful. That said, more staff is needed. Long waits for help.
It is mind boggling that the computers don’t support the most current version of gmail.
It is insane that b&w printing from the computers is $ 0.50 per page.
One of the computers was not working and needed to be rebooted. It then needed to download updates and was unusable.
I’m probably just going to buy a printer. This place is a joke.

My 5 Star review is specifically for Lamar, who provides the best customer service I’ve ever experienced at a FedEx Kinkos. If the company was smart, they’d promote this guy to train/​mentor all new hires in the region. He’s always very polite and patient and he treats you like an actual human, unlike a lot of his colleagues. Lamar for president!

This review is based on 3 visits within the span of 3 months. THIS PLACE IS AWFUL. The customer service is appalling — when I asked for help, the workers either kept cleaning or blatantly ignored me. They also make you feel stupid if you can’t get their copiers or printers to work, I thought that’s why you were hired…
Ugh, this place. Never again.

I recently went to this FedEx to pick up a very large package. A few days earlier I had slipped and broken one of my ribs. Upon coming in to pick up the package they told me no one could help me load it in my car, nor would they be able to hold it past 6pm (as that was the ship-​back deadline) in order for me to come with another person.
I ended up removing the item from the packaging and heaving it to my car unassisted.
I will not be using this service again.

Slowest computers ever! And they charge a bunch while you wait for the pages to load. Enough so that I’m going to buy a printer just so that I do not have to go here ever again. :) staff however is friendly

I really wish I could love this FedEx location. Some are so nice and easy, but this one is challenging. They have to greet each person by yelling across the store (call back to Blockbuster Video?), which is not welcoming but rather annoying.
It seems you have to state why you’re there twice every time.
Clerk: «Can I help you?»
Me: «I’m here to pick up a package?»
Clerk: «Hold on one second…» (typing in the computer)
Clerk: (finished playing Angry Birds on the computer and looks up) «Hi. Can I help you?»

Don’t count on them being open during their normal business hours. I made a special trip there tonight to pick up a redirected package — parking is almost non-​existent — finally found a spot — trudged through the snow and ice — only to find a fancy sign on the door — «Back in 10 minutes». Excuse me??? When do the 10 minutes start? Obviously I was furious. No excuse for this.

Do you feel like waiting forever for a place that is constantly understaffed? Great!
Seriously, the last time I went here, the guy at the counter let the people behind me cut in front of me because the out-​boxes were being picked up for the day and they had all arrived at the cutoff time. I had already been in line for fifteen minutes. The guy didn’t even take into consideration that I might have been in a hurry, too. (which, hey, I was!) When I finally got my order, I refused to pay.
It’s not just that one incident, but time after time, this place is completely lagging and takes forever to complete the most simple of tasks, like printing two copies of a single-​page, black and white document.
If you can, avoid this place. I rarely complain about customer service, but there’s no excuse for how this place handles itself.

Can’t fault them for being nice but they are so slow that it’s painful. I like to watch them make the most simple tasks complicated. It’s crazy, really.

This FedEx/​Kinkos has been my go-​to spot for printing and publishing booklets my wife created and sells, since we moved to this neighborhood in November. I’m usually helped by Lamar (I think that’s his name?), and he’s extremely patient, thorough, helpful, and pleasant. My order has always come out perfect, and the few times I’ve used some of the equipment in there have also been successful.
I’m surprised to hear the other reviews regarding custom service — I’ve always had a great experience here, and will continue to use them.

Bad customer service is a pet peeve of mine; horrible customer service is just unnecessary.
I’ll keep this simple. I had to print one page using special paper at Kinkos. It was busy and one person was working there. And then it started to get busier. Before the madness started we mentioned that we needed help to print one document since it was not printing correctly. The employee responded and said he would be right over in a few. For the next 20 minutes both my wife and I sat there looking right at the employee tend to customers that arrived after us. We looked right at the dood and he still didn’t come to help. Did he not even care that we were waiting there, looking at him, and couldn’t print one freaking item? After waiting that long we just left in anger and frustration.
FedEx: teach some of your employees the basics of customer service and courtesy. That visit was totally a waste of time and gave me such a negative perception of your store in Wicker Park.

Please don’t judge me for checking in and reviewing a chain. I hate people who serially review Quizno’s and Chipotle spots. In your shoes, I would mutter «what’s the point? They must be nearly the same.» Let me point you here as a prime counter-​example.
The folks here are knowledgable, supremely friendly, and quick to provide service. I was helped by Chris, who I believe is a manager. He nursed a heavily used medical book back to like-​new shape on my behalf. At the bargain rate of $ 6 and 10 minutes of my time, I could not be happier with the service provided.
Especially given that FedEx/Kinko’s mostly dominates this market, it’s nice to see a bit of hustle and dedication to customer service.

Extremely slow and more expensive than UPS. No reason to come to this store.

Remember how Kinkos used to fulfill your orders in a timely manner? Well this FedEx location must be vying to be the anti-​Kinkos because sweet baby Jesus not only are they slow, but ridiculously rude. Will never spend another dime here again. Ever.

Very dissapointed with the store and lack there of. 1 man working at 6pm on a Wednesday and he clearly had no clue or it was his first day. This FedEx lacks everything.

I have used this location before and everyone that works there is helpful. It does seem like sometimes they need more workers because the place piles up with people at different times during the day. They always do good work no matter what I ask them to do. I have no problem using this location for printing or for shipping fedex packages.