Eye Physicians & Surgeons of Chicago

Arrogant, mediocre doctors with no «bedside» manners, who think their time is way more valuable than yours, and who have no clue how to run an office efficiently.
I had a 2:30pm appointment but they didn’t call me back until 3:45pm after I threatened to leave. After dilating my eyes, they told me to wait 10 – 15 minutes for the dilation to take effect. I sat there for another hour until Dr. Rogers finally called me back.
I expressed to Dr. Rogers my displeasure with having waited so long, but she couldn’t have cared less. She’s one of these people who likely makes a ton of money off her clients and doesn’t give a hoot about any of them. She spent maybe three minutes in total with me and was clearly irritated by my questions about my eyesight.
Pass. These people suck. LensCrafters will treat you 10x better.

I rarely write reviews, but the fact that this place only has a few starts is appalling, so I decided to write one. I’ve been to this office multiple times over the past year and I would give them 5 stars for each visit. Dr. Rogers is amazing, I wouldn’t go to anyone else. She is knowledgable, friendly, and professional. Whenever I call to make an appointment, they have been great about squeezing me in. This place deserves a 5 star rating!

Do not trust Eye Physicians & Surgeons of Chicago billing department when it comes to what they will bill you and your insurance — they will lie to you!

Let me start off by saying that I am so grateful to this office and especially Dr. Herst. I poked myself in the eye and overtime a blood spot appeared on my eye and a small bump ON my eye (not my lid) formed. It got to the point where if I closed my eye the bump were still be visible, gross, I know. I went to a Target eye doctor (I’m without insurance and really hoped it wasn’t serious) and I was told «it looks like cancer» «This may blind you» «I’ve never seen ANYTHING like that» I left crying my face off and they recommended me to this office. I called in a sheer panic minutes before they closed and the receptionist scheduled me for an emergency appointment the next morning although before I explained to her my issue said they were booked, so greatly appreciated.
I came in did the normal paper work and all of that and I was greeted by the assistant and she was so great. She hadn’t seen anything like what was going on with my eye and she was just overall was great. The doctor came in and I think it was obvious that I was scared and I told him what happened and what the other doctor told me. I think he was annoyed that the doctor told me it was this drastic chronic disease when he said «yes what you have is rare, but it’s not cancer and it will not blind you»
2 more months of weekly visits Dr. Herst finally removed my issue and he gave me such a great discount because I didn’t have insurance. He also didn’t charge me for my weekly visits because all I did was come in, have him check it out and check my eye pressure other doctors would have charged me. He skipped his lunch so he could do the surgery on my eye and my eye has been perfect ever since. I really appreciated his patience especially since apparently my eye had issues, the anti-​botics didn’t help, I had high eye pressure, I bled a lot, the issue was rare, it didn’t help that I was always nervous, and the thing kept getting bigger and bigger each week. I have highly recommended this place to anyone I know with and without insurance. I got very lucky to have found this place any other doctor would have either not known or have charged me thousands. Oh and they let me pay in payments without credit checks and all of that. The issue with my eye made me not want to leave the house and it was miserable so again I’m so grateful Dr. Herst!

I went here for an «emergency» after my cat’s claw scratched my eye. As a new patient, I was happy to get an appointment within an hour of calling. The entire staff here is SO friendly. Dr. Traubert did a good job of explaining what had happened to my eye and fixed me up with some meds. My only complaint is that I waited a full hour and 15 minutes after I arrived to be seen by the doctor, without an apology for the wait or an indication on how long I’d be waiting when I arrived. I was forced to take the day off for my injury, so I didn’t mind very much, but if I had a tight schedule this day would have been beyond frustrated.
The office is very nice: has 2 waiting rooms, a large selection of glasses, and a TV set to HGTV.

I’m knocking this one down to 2 stars. I still like Dr. Banser, but am not in love with their billing department. In order to get my glasses benefit with my eye insurance (long story — basically, a contact fitting, even without actual contacts being purchased, counts as my «contacts benefit»), I asked them to file a corrected claim with the insurer. Once I got my glasses benefit back, I’d pay them out of pocket for the contact fitting. Simple, right?
That was back in January, and we’re STILL fighting this one out. They’re always nice about it, but aren’t always the best about returning calls. And I just talked to the insurer, who told me that the corrected claim the office did submit (about a month or so after I talked to them about it) was filled out incorrectly… which means we’ll be going through this again.
So…I’m conflicted. In sum: like Dr. Banser, not pleased with a lot of other aspects of the practice.

Beware for an extra long rant…
Well I’ve been here three times in the past week and a half now so I figured it was time to Unilocal.Last Monday I woke up with serious eye problems. My eye was all red and watering and things were not new. Being new to the city, my usual optometrist is 2.5 hours away. I called around trying to find an opthamologist, but nobody would take me because I was a new patient — until I found Eye Physicians. They made me an appointment that afternoon.
My relationship with Eye Physicians is a love hate one. The first appointment went well. My opthamologist, Dr. Traubert was very good and knowledgable. He did a good job of not only explaining what was wrong, but how it could have been caused and what woudl work to remedy it. My problem required two follow-​up appointments.
For both of my follow-​up appointments they double booked me with others. Once I waited about 30 minutes which wasn’t too bad except my appointment was at 8:00 am and the doctor walked in the office at 8:30. Annoying… if the doctor doesn’t start work until 8:30, don’t schedule appointments until 8:30. Then, during my appointment this morning I had to wait an hour just to see the doctor. He took the other 8:00 am appointment first and then saw the 8:30 appointment before getting to me. I was furious.
Another thing that furiated me was that the issue I had was because of the contacts I was wearing so Dr. Traubert offered to do a new contact lense fitting. Great! I thought. Except he forgot to inform me that this office does not take vision insurance (my other visits had been covered by medical). I told this to the check out lady and she ended up knocking off $ 40 for me which was nice, but still.
Ugh… so there’s my rant and my terrible start to the day.