Exterior Renovation Experts

Just wanted to update all current reviewers and to solidify my review of this business and Eric Secor.
I just got confirmation from the City of Chicago that Eric Secor has been found in violation and provided fradulent information, and the city is moving forward in issuing tickets and hearing dates for Eric Secor. The license he provded was fake, they found that he registered various corporations and disolved them. He was arrested shortly after ripping down our porch and fleeing… I really hope the judge throws the book at him for this!

I am happy to say that all the repairs that were completed seem to be holding up with good quality. However, I wish I had thoroughly inspected all the work that we agreed on before sending Eric the last installment of my payment. There are a few small items that were not completed and it has been very difficult to get a hold of Eric or his crew after the contract was paid in full. His team was supposed to repair the Dryvit coating on my building and cap two chimneys. I called Eric several times about this and after multiple times where he promised to show up in June and did not, his crew finally arrived to do the chimney work in July. This was done satisfactorily but somewhat messily as they were in a hurry to leave. Another member of his crew arrived later that week to start work on the Dryvit, then left masking duct tape up for about four days. Concerned that the tape would leave a residue and not hearing back from Eric after leaving two messages, I removed it myself. The majority of the Dryvit was then finished a day later, but the worker missed a spot behind a gate. This was not a huge deal as mistakes happen, but I wanted to make sure that the last spot was completed. However, it is now mid-​September and it has been over two months since I alerted Eric to the missed spot on the Dryvit repair. Eric’s crew has now missed four appointments to come fix the Dryvit. One time the Dryvit repair person apparently showed up but didn’t ring the doorbell or call and so went home. It wasn’t until I threatened legal action before the missed spot was addressed. Furthermore, Eric’s sudden lack of responsiveness once full payment was received makes me nervous about his commitment to honor any future warranty work.

After missing our first appointment to quote the job he asked if he could meet me the next day he said he would make it worth my while after the missed appointment. We met he quoted the job and I signed the contract on May 4^th 2011. Since that date he had promised three different dates to come out and do the job. He never showed any of the dates. Then the next time we talked he said he would get back to me. Well I have called and e-​mailed him too many times to remember and here it is August 17^th and no return phone calls or e-​mails from Eric. I would stay away from this company if you want your job to ever get done. Very unprofessional!

I tried to hire Exterior Renovation Experts to do some small work on our 6 flat building. We needed a small area tuckpointed and had major work that we were looking to have done in the near future. Our building management company couldn’t get the required insurance contracts from them after we agreed to their estimate. When we tried to hire him without going through our property management company, it took forever — repeated e-​mails from me over two-​three months — for me to pin Eric down as to a day. On the appointed day, he sent me an e-​mail telling me he double booked and could we do it the next day. I agreed but he never came out and never returned my e-​mails.