Edible Arrangements

I ordered the cupcake arrangement and it was delivered on time, fresh and delicious.
My only concern is that I added some bananas to the order and I hope they didn’t reduce the other fruit to make room for them. The frosted covered pineapple that resemble cupcakes are amazing as is the swizzled chocolate covered apples and bananas.

Ordered an arrangement for my boyfriend to be delivered to his office as a surprise a few days before Valentine’s Day. They messed up the order and delivered another girls chocolates to him with a card from her parents. Not only did they not give me any credit to my account for switching the orders and ruining the surprise, but also the lady who I spoke with that I’m guessing was the owner came on the phone and was questioning me asking if I was perfect and don’t make any mistakes. ??? She was very rude and not professional whatsoever. I will never order from this location again.

I ordered some yummies yesterday night to be sent to my fiancé’s mother as a suprise. I asked for it to be mailed to her job. Of course when I called to see if she received anything she tells me that she took the day off. I immediately called this location to see if I could get the destination changed and was informed I could. I wasn’t at all ready with the new address so I kept the poor lady, who was helping me, on the phone for about 5 or 10 mintues. However she was so very patient with me!!! Bakirah was her name! Thank you so much for your help! I’m sure my future mother-​in-​law will really enjoy this yummy/​healthy suprise! This location is helpful and fast! Thank you again, Bakirah! You were a pleasure! =)

This was my firs time using Edible Arrangements, and let me just say Robin and the crew there ROCK! I was worried at first about the delivery and if they would find her suite, but they are awesome. Please spread the word about this location. They care and are all professional including the manager Robin! I sent a cute non-​expensive basket to the fiancée and BOOM, she loved it! Great place and service. This is a must buy for all the MEN out there!

I went into this store because I really wanted chocolate covered strawberries and its right across the street from my building. The person that helped me wasn’t necessarily rude, but wasn’t outstanding. I asked if I could get a few and asked how much. She said yep, and gave me the price (it’s pricey). I said okay because I really had to have them and she walked away into the back. I was so confused because 10 minutes went by before she resurfaced. She didn’t say ‘okay, no problem, let me make some for you, I’ll be back in 10 minutes.‘
Okay, so it was awful customer service, maybe she’s new, who knows. But I will say that the strawberries were AMAZING. It also seemed as though she had made them fresh (most likely what she was doing for the 10 minutes she was gone). I will go back if I’m ever craving more of these delectable treats but it won’t be my first choice. I will say that I’ve had other experiences with Edible Arrangements in other places and they were wonderful, so don’t judge other franchise locations based on this one. (Other than the fruits/​chocolate because I believe they’re about the same across the board depending on the season, etc.)

Had a great experience with a last minute order! A business associate in Switzerland wanted to send one of these arrangements to a coworker for her birthday. I was the lucky U.S. contact. Swiss person ordered online at 11am and at 2pm on the same day, the delivery person from this location handed me a delicious basket of fruit and some balloons just in time to celebrate my coworker! Thanks, Stephanie/​the crew at Edible!

Ordered from here in a pinch. I found them very helpful. I was told the fruit showed up and was beautiful and delicious. I will definitely use them again.

PROS
— I ordered a small «Very Lovely Celebration» with a Mother’s day balloon for my mom and BASICALLY, i got what I paid for. I’m glad that my order did come, unlike the negative reviews that I saw all over the internet.
— My mom has never received a fruit bouquet before, and she was really surprised and happy that I gave this to her. Really great and unique gift. Definitely worth the price I paid for her reaction.
CONS
— On the website, there is a tracking feature, but it doesn’t work really well because I really couldn’t track anything. I was expecting to see the progress that was made since I made my order but the «status of order» was never updated and stayed the same til the my order came. I was never really aware what time it would arrive (or it would even come). There was no estimated time it would arrive, which is a big issue for anybody who is planning to go out for a special occasion, they said the latest would be 8 or 9 pm. (WTF?)
— i ordered a specific kind of balloon for my mom that would have said «Happy Mother’s Day» but they gave me the one that said «I love you»
*** I didn’t pay anymore or any less than I would have, but it would have been nice to get the balloon i ordered, but i sorta kinda brushed this off and didn’t really make a big deal out of it.
— rude customer service… had an attitude when I called in to ask about my order. The lady didn’t really have an answer when the bouquet would arrive, and just said «whenever today»
— and the fruits weren’t really the best quality… not very sweet and was very soggy.
BUT, to be fair, I did order on a very busy and hectic day, so I can’t really judge how it would work out on a normal day. Given that it was mother’s day and they had tons of orders, I think it’s normal to face these problems, but it’s also very annoying to customers… they have to change their system to make the process smoother.

Are you kidding me? Ordered bouquet for Valentine’s delivery and received a message after 5pm from Robin saying she won’t be able to deliver, call her, and «tomorrow would be ok.» Franchise’s phone service does not work, headquarters phone service does not work — TERRIBLE service DO NOT BOTHER GET SOME REAL FLOWERS INSTEAD.

I ordered an arrangement for my wife’s place of business for Valentine’s Day. As the day progressed (3PM now), the delivery still was not made. Multiple attempts at reaching the store was met with a busy dial tone. When I finally managed to get through via phone, the rep was rude and offered ZERO assistance determining the whereabouts of my order. Her only response was that in her world, business hours were 9AM-​5PM.
The arrangement was not delivered until 4:40PM. While that meets the time frame of business hours of operation for delivery, 20 minutes prior to close of business for a holiday such as Valentines is an epic failure in my book.
This store was obviously ill equipped to handle holiday volume. The cold, uncaring way the store rep handled the situation only proves they were ill trained to handle customer service issues. As a customer who has used Edible Arrangements for years, this has been a tremendous disappointment. I will not be ordering from this store again.

If I could give 0 stars I would. I have used Edible Arrangments plenty of times for special occasions. My delivery is STILL not delivered for Valentine’s Day for my boyfriend. The manager Kara (Kera-​sp?) was being very aloof and not proactive to fix this. I got 3 different stories when I called. I called another store and the owner was very nice and explained to me that all his deliveries were completed yesterday on time and yet here I am on 2÷15÷11 at 4pm with NO DELIVERY YET! All they offered me was $ 35 back for a $ 98 purchase. This is beyond RUDE and such a bad reflection on the Edible Arrangements company. I am contacting the owner immediately.
SUCH A DISAPPOINTMENT!

Chocolate dipped strawberries, chocolate dipped apple slices, chocolate dipped pineapple, bananas and oranges… Catching the theme here? Edible arrangements has two major choices available for customers, fresh fruit bouquets (perfect for parties and the like) OR boxes of various dipped fruits.
The boxed fruit is the way to go. Are you listening boyfriends and husbands? THIS is what women want because the other option reads like diet food, and is that really going to put your lovely in the sexy-​time mood? I think not… However, dark chocolate covered strawberries is a prelude to revealing clothing and indiscretionary behavior.
If you sign up for emails, you get coupons that help ease the dent in your wallet (plus you can put some special dates in a calendar and they will email you ahead of time with gift ideas).
Overall, a great choice!

We needed a sympathy gift, but didn’t plan ahead. We usually have these fruit things delivered, but we called into this locaiton. It was ready in two hours for pickup. It is pretty pricey, but considering you can save a ton of effort in a short amount of time, it’s not too bad. Also, you only buy these things for these types of occassions.
Oh yeah, the fruits were great.
Find a coupon online for a small discount.