Dunkin’ Donuts / Baskin-Robbins

VERY RUDE. This location refused to honor the free coffee for veterans. Our veterans should not have to feel the embarrassment of having to ask on Veterans Day and then being told to their face (angrily) no. After having to pay for the coffee then waiting 18 min for an ice coffee.

This dunkin donuts is mediocre at best. They make good food/​coffee but often mess up orders and are generally very disorganized. The only reason I continue to go here instead of other places on campus is that the coffee itself here is better than the coffee in the Grant Hall/​connected buildings café, and it’s closer and cheaper than the UH café.
My suggestions for improvement to management would be:
1. USE THE ORDER NUMBERS. They just yell out what food or drink item they made, and for a place that is constantly busy it is very easy to have an order accidentally taken by someone else or be misheard. Make it easy for yourselves and for customers and use the number that is attached to the order, and always give people their receipts with this order number on them. The number is literally right there on the micros screen with what you are making.
2. Repeat orders back to customers. I know it takes more time but you will have higher customer satisfaction and less confusion by the window where food/​drinks come out as people know what they were trying to order, not what the cashier entered it in as (again, order numbers also help here).
3. Make sure your employees are paying attention. There have been several times where I seen two employees looking at their phones/eachother’s phones and not moving things along through their station in a rush. This makes people wait there more than they have to, and causes food and drinks to come out at different times.
Hopefully this helps more than an angry review would!

If there was a rate less than a star I would have given them that!
As usual, the coffee tastes different than any other Dunkin I’v been to. As a ex-​Dunkin worker I can tell if the coffee is fresh or no. Most of the time they serve bagels from a day before and donuts as well. The worker on the sandwich station do not change their gloves frequently which they should be doing!

These guys have found a way to make Dunkin Donuts products even worse. The deathly combo I ordered was this unusual combination of «food» items:
Chicken salad sandwich = smashed pile of white mush
Hash browns = oily raw brown mushballs
Coffee = burnt dirt (contained actual dirt particles)
Cream = oh, that white stuff’s definitely not cream. I won’t ask if you don’t…

Open at 7. Coffee here is not my preference, but no starbucks on campus :(
Check out my funny upside down doughnut pic.

I’ve been dropping by here at least once a month for the pass two years and I have yet to be disappointed. The staff works as fast as they can which is great when the lines get super long. I have not had a disappointing visit, they are all positive.

The coffee in the late afternoon was not as good as I usually expect from dunkin. The doughnuts also were a bit dry and not as fresh. The service was good– but the place was not very busy in the late weekday afternoon.

This Dunkin Donuts is sadly the only semi decent coffee at UIC. The service is mediocre and varies from day to day. They are constantly busy but even when they are not their service is still questionable. There is definitely a language barrier between the staff and customer 75% of the time which leads to them forgetting or messing up your order. If you don’t want to leave campus for coffee this is the most convenient place located in Student Center East. I try to make my order as simple as possible so that there are minimal opportunities for error. Sadly, errors still happen.
The worst time to go is between class changes. Make sure you avoid going the ten minutes before every hour so you can avoid the ridiculous line of students.
They should consider being open on Sundays during library hours.
I am giving three stars only because they don’t mess up my easy order very often and they are the only place that is convenient on campus.