Dr Martens

Just had another awesome experience at this location. Jordan and her coworkers (two other girls) went above and beyond to help me out. This is why I keep coming back to this particular store. Keep up the awesome work and thanks again.

Rude staff. I walked in here, planning on buying a pair of Docs and not one single staff member greeted me and my boyfriend, or offered any help. There were at least 3 girls working, I was in there for about 10 minutes before deciding to leave. Why should I spend my money in a place where the staff can’t even say hello to me and I feel like I’m bothering them by giving them my business? They lost a customer today. I love the shoes though. Too bad.

I’ve been here a couple times now. Once to buy their shoe polish, and once or twice to see if they have a specific pair of boots that I already have but desperately need to replace.
I know it’s just your average retail store, but I came here to write this review because the staff here are always so friendly and informative it’s almost silly. My shoe polish purchase came with an impromptu tutorial from one of the saleswomen. She was super helpful and not at all judgmental of my dilapidated boots. (For the record, the show polish did little to salvage them, but I would still highly recommend it for regular leather maintenance.)
All in all, they know their shit. Thumbs up.

Big fan of this brand. I have been wearing Dr Marten’s boots and shoes for years. Great store and the staff was very friendly. I worked with Rachel and she was great. Very helpful and answered all my questions. Will be back for sure!

I’ve never been into a Dr. Marten’s store before but I liked what I saw. They had some really cute styles and also high quality items too. I went round touching every shoe. I like their tomboy-​motorcycle boots. I would pay some big bucks for those shoes, and I never spend a lot of money on shoes.

Get ready for a hard sell and having to listen to crap like «win-​win.» Next time I will mail order.

There has never been a time where I walked into this store and not felt completely at home. Rachael, Jessica and the rest of the staff are always very helpful, kind and fun to shop with. They go out of their way to help you find the best pair (or in my case a dozen +) of Dr. Martens for you. I have no problem spending my money at this store because the quality of what you get in the product along with the experience of shopping at a store where you are welcomed and appreciated.
I highly recommend Dr. Martens and this store to anyone of all ages. I have also managed to make my own son a Dr. Marten lover as well. You will also love the clothing, accessories and bags as well. (I have some of everything).

This is where you go to get your Docs. My stepdaughter is in town, and for her birthday it was time to get her b-​day boots. We asked her if she preferred to just go to Nordstrom’s and take a peek around, but she insisted on coming here. Living all the way up north, we thought of a million different ways we could have spent our travel time, but boy did she teach us a thing or two!
Yep, they have every color, type of leather, and size a person could want. Boots the same color with different eyelets and a variety of different colored laces. The service was outstanding and informative. Did you know you can get insurance for your boots so they are guaranteed for life? And, did you know that if you treat your boots with the their leather care (just $ 5), that they will last a whole lot longer?
They also carry an extensive collection of shoes for men and women, like Mary Janes, and in the back they have racks of clothing. Beautiful upscale and lofty store with mirrors all around so you can see your feet at every angle. It’s serious business here.
Oh, and yes I did see Docs for babies in pink. So cuuuute! I mean what’s not to love?

What a fantastic staff. They were very gracious with a return when the store was packed. I felt well cared for and world totally go back. The vegan leather rocks!

Visited early Saturday AM. Service here is awesome! Salesperson greeted us warmly and really helped my daughter to uncover the most perfect docs to match her style. She did everything right… made her try on BOTH pairs of shoes (rare nowadays), walk the floor, provided a few style tips, and talked her thru proper care of the shoes (and gorgeous shoelaces that came with) — particularly given the weather here. I will certainly return for another purchase and make the 25 mile trip again.

Gorgeous store. Cool employees and every Doc Martin product you could ever imagine.
Worth checking out, although be careful– you may walk out with Boots you never planned to buy! The stuff is so cool that it really sucks you in

Awesome store, huge selection of footware, helpful people, my boots were out of stock in my size but they were able to get them to me quickly.

To be perfectly honest, I tried everything in my power not to end up here, as I was sure I would be paying top dollar to purchase boots in this flagship store in a trendy neighborhood. After being unable to find a selection anywhere else in the city, and unwilling to take a chance on UK sizes by ordering online, I caved and came in. My experience was excellent. The salesperson was very friendly, and she gave me all the attention I needed without giving me the anxious feeling I was being sold something. It really was a great customer service experience. Also, the boots were reasonably priced, after all. To round out the pleasant experience, the employees and I even shared a few laughs as I checked out, and I’m fairly sure it wasn’t indulgent banter, but rather a genuine shared moment of amusement between us.
…and that feels nice…

This store has such excellent guest service. I cannot express that enough! Located in the heart of busy Wicker Park, I didn’t know what to expect during my first visit. There are a few other boutiques around whose employees are less than enthusiastic to help you find something.
I was looking to break in a new pair of 1460’s and everyone was so patient with me. They discussed all the ins and outs of owning a new pair and gave me helpful tips. Unfortunately the boots I purchased had a slight defect. When I took them back to the store I was worried they might not make the exchange but they were more than happy to assist me. Brock has always been the person to help me with everything and he was absolutely wonderful. He even helped me pick out a pair of canvas shoreditch sneakers that are the most comfortable shoes in the world. The staff is always having fun, they were even giving out Sun Drop soda cans on a warm day! Great shop, will always be a returning customer.

Great place. Stopped in there to just check the place out but walked out with a new pair of shoes. I had an old pair in my car and they even cleaned them up for me. Nice people, great experience.

Love this place! Melissa and the rest of the staff are very friendly and knowledgeable and make shopping here a little too fun & easy! So glad that Dr. Martens has been expanding their line of vegan shoes.

I came in on Black Friday, of all days. There was a healthy crowd but I was still able to get an attendant to help me out right away, and we squeezed a little wedge of the sofa for me to sit on and try my shoes/​boots out. They had a buy one, get half off the second pair deal, which I couldn’t pass up. Very nice store, my first Dr. Martens store since I usually buy online. I’d definitely be back.

If your coming to this store you know what your going to see and get. This store is set up perfectly. The layout is done well with ample mirrors to look at your possibles. The staff is very knowledgeable and informative. The biggest thing that makes this a five star store is the fact that the staff is trained to let the customer make the decision and not turn up the pressure one bit. Finally, it goes without saying. If you come here be prepared to pay for quality products. If you are looking for the deal, go elsewhere. The average pair of Docs cost around $ 120. Figure it like this: buy less = buy quality.

I am so in love with this store. My bank account, however, despises it.
This joint has a really cool vibe — from the décor to the staff. The store has a really great flow. Tons of room to browse around. A really cool looking couch to park it and try on all of the amazing styles that they offer. Plenty of mirrors to model how great you look in said shoes. Lisa was amazing in helping my get my hands on my new loves. The Gilda in Oxblood — to be exact. I got the last pair in my size — SCORE!
Had a great experience here and will definitely be back. I’ve got my eye on a leather and pony hair bag. *swoon*

I don’t think it’s necessary to review the Dr. Martens products. They’ve been around long enough and we are all familiar enough to know the great quality of the shoes. So this review is really just about the store itself and the staff.
When we saw the sign go up that Dr. Martens was opening a store in our neighborhood, we were really excited. It feels like it took forever for them to finally open, and the moment we saw the sandwich board hit the sidewalk, we walked through the door. The space has a really nice flow, and is easy to walk through and peruse. There aren’t any tight or awkward spots, it’s brightly lit, and they’ve organized the displays so they are eye-​catching without being overwhelming.
Also, the staff is really friendly and knowledgeable. Every time I picked up something, the woman who was helping us had something about it to share, and she answered any question we could think of with ease. Either she really did her homework before they opened, or she’s worked for Dr. Martens for a long time.
It was right before the holidays, and we were saving our money for presents, so our only purchase that day was a brush and some leather polish for my husband’s current pair of boots that were in need of some love. We were a little concerned that the cherry polish might cover up the marbling in the color of his red boots, but the saleswoman assured us it wouldn’t, and she was right. They look good as new now.
We will definitely be back for some new shoes soon!