Dr. Bernadette Mayer MedSpa and Wellness Center

Not even 1 star !!! HORRIBLE !! THE WORSE PLACE I EVER VISITED.
Please read all negativity about this place and make wise decision about going to this place. Apparently I am not the only one who had terrible unprofessional experience there. I’m surprised this spa is still in business after literally scamming and lying to their customers about their services. The biggest problem they have is customer service. I have paid full price for my microderm package service last year, as of today i had only one treatment out of 6. In 9 months I was able to schedule and visit only 1 appointment — how ridiculous it can be ??? The rest of the times they called me day prior to cancel and reschedule my appointment for the next 2 – 3 months from that day. It happened several times. I could have done all of these treatments at another place for much cheaper and guaranteed time and day. After I asked for my money back receptionist said they have no return policy. WHAT ?? how about delivering their promises that they charged my credit card for almost a year ago ??
I also ran into a few double booking appointments where they offered me to reschedule my next appt in 2 months.
I will definitely report all these issues to BBB and/​or local media sources. I hope my feedback will prevent many potential clients from negative experience and help to choose trustworthy place to go to.

Doesn’t even deserve one star.
I went in for my first appointment, it was the first of the day … they opened late.
Upon walking in I was greeted by the sign ‘Attention Groupon users, groupon does not include tip.’ Not professional. I always tip, but if I am TOLD to tip, that just leaves all sort of bad feeling behind.
Then the girl that did my treatment (laser hair removal) walked into the treatment room REEKING OF CIGARETTE SMOKE. Not professional. The lady could not answer any questions about her equipment and why it is their laser equipment of choice.
I made my follow-​up (6 weeks later), they NEVER give me a courtesy reminder phone or email.
Service is horrible. Go elsewhere.

This place is by far the WORST place to go to. If you are planning to buy their services «PLEASE …I HONESTLY RECOMMEND DONT» …EVEN if it’s groupon… you are better off paying $ 100 more and going to a much professional spa else where. Not only I was foolish enough to still go there after reading Unilocal reviews but now I believe that sometimes you must listen to what others say blindly. 1) The receptionist (Alisha)-never answers the phone nor ever returns your calls, on top of that she blatantly lies to your face that she never got your messages. She is loud, very rude and highly ugly personality & attitude.. On top of that one of The aesthetician (Cathy) — is the worst of the worst … Very rude, very harsh with her work & rushes you through your appointment (she burnt my skin during laser treatment) God forbid if you are 10 mins late for your appointment they purposefully will not accommodate you even though if another client does not show up for their appointment but they will rather make you come back another day or threaten you to pay extra «the receptionist literally said to me to pay «$ 100 extra if you want your appointment today… since you already are 10 min late «and missed your time slot. I waited an hr in their office to see if they would accommodate me, in place off another client who canceled or did not show up for their appointment … Instead they were sitting and arguing with me to reschedule (no matter how much I told them I cannot reschedule as i took a week off to get a peel) the receptionist said either you pay or reschedule or leave… if I don’t leave she will call Police» Never in my life I had ever encountered such unprofessional and totally disgusting person as such» my honest opinion who ever reading this… this place is not worth your money.
I hope this doctor Mayer realizes how disgusting her staff is… and if she cares about her business, she better hire a professional and well trained staff, also update her old broken equipment.
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The best kelly is so gentle and explaining everything to me and D r Meyer is so nice llove this spa and they have obagi product

I also bought the groupon and regret it as well. on every single appointment that I have had, the tech was late… not 5 mins late, but 30 mins late. And there is a big note in the office saying that if the customer comes 10 mins late, they will have to reschedule. maybe that note should be removed because it made my blood boil today as I was waiting for my 9 o’clock appt which turned out to be 9:30.they act as if they are doing me a favor… Hello…I’m a paying customer! Save your money… find a better, more reputable place that has better reviews.

So disappointed in the place. Not a good experience. The receptionist is very rude – never had a decent experience with her! I missed out on my last appoint since they no longer do confirmation/​reminder calls – I thought my appointment was later in the month (it was early this time) since I always made them later in the month. So when I looked at the card, I realized I missed it. They said they no longer call, it is the client’s responsibility to know their appointment, so there you have it – I lost my last appointment – they don’t even care! I purchased the year of laser treatments through Groupon… ha, ha to the year of appointments… I couldn’t get in most of the time because they are so booked up and when you do get an appointment it is book way out – so the YEAR appointment thing is marketing BS. In the beginning I didn’t get any results since the machine wasn’t working right… they finally got a new one, but I was already ½ way through the year! Got the 3 area and one area… no results what so ever. I have to go finish my treatments some where else, because I still need more to finish what I started. So disappointed. There are a lot of Laser places out there, I would skip this place!

I purchased a groupon for laser hair treatments a year ago. I wish I would have checked Unilocal before I purchased it. I saw all the negative reviews and thought what am I getting myself into, but then I said ahh, it cant be that bad… well, yeah, it was. It has been hell trying to get an appointment with them. They are always booked and appointments are months away. I was finally able to make it in only for them to tell me they could not do the laser hair removal since I was on antibiotics. No one ever made any mention of this in the first place. I was told I had to get a note from my dermatologist that it was ok to get the treatments before they were even able to start them. Ok fine, I went to my dermatologist, got the letter saying it was ok and then made another appointment, which again was like 3 months out… I get there and once again I was denied treatment, this time it was because I did not shave the area good enough. I was told to shave 2 days before, which I did do. The technician LAUGHED at me when I told her I did shave. She said there was «NO WAY» I shaved Seriously, was she calling me a liar? Unbelievable! Very unprofessional and embarrassing to me. So once again, I was told I would need to make another appointment to come back. Needless to say I never went back. Groupon was kind enough to give me a refund. Ladies please do yourself a favor and find somewhere else to go.

The worst!!! Trashy & AWFUL customer service. I drove very far only to get cancelled & told to reschedule (& paid for parking). They can eat my groupon because I will NEVER go back & am telling all my friends to call groupon & cancel their groupons. Consider yourself warned!!!

My first horrible experience with a Groupon offer over the past four years! The receptionist cancelled many sessions due to employees quitting and have me a hard time about extending the offer. Fortunately, Groupon is aware of their shortcomings and gave me a partial refund.

My review was hidden go check it in not recommend reviews
2 weeks and still the doctor or office manager hasn’t returned any calls from my daughter or myself

I wish I could give them ZERO stars. I made the huge mistake of buying a groupon from them for 3 areas of laser hair removal. I have had more than 7 appointments of mine cancelled on me for various ridiculous reasons. The receptionist Lori is the WORST receptionist I’ve ever come into contact with. I called to tell her that I’m running late for my appointment That was rescheduled bc of their canceling and she hung up the phone on me with a very nasty attitude that they wouldn’t see me if I was late. When I arrived Lori spoke to me as if I was a 5 year old child being punished. She grabbed her bag and told me they were closed… at 4pm?! I call bullshit.
If this isn’t enough to avoid doing business with them, then maybe their actual service will. As far as their laser equipment, it sucks. They have 2 machines, and you can’t decide which one they use. They’re both old and outdated. I’ve done laser hair removal at other medspas and none of the equipment has made my skin evoke smoke and smell like fire. I could straight up see smoke coming from my skin. And the other laser equipment hurts like hell from the zap. I’ve had that equipment at other places but they put a gel on your skin to avoid the shock. Not these guys. Cheap as they come.
Don’t buy that tempting groupon. Don’t.

I purchased a 12 month laser hair removal groupon and my first two appointments went fairly well. I travel quite a bit for work, so scheduling appointments 6 weeks out can be rather difficult and I called in this afternoon (mind you their website and voice mail says they open at noon on Wednesdays and no one picked up the phone until almost 1:00 PM) to reschedule my appointment that was booked next Thursday.
The receptionist that I spoke with was incredibly unhelpful. Now I understand that they are busy, however you would think that they would keep some appointments open for clients who need to reschedule. I was told that I can’t be rebooked until July (I already have an appointment scheduled for July 31^st and you need to wait 6 weeks in between sessions) and I am going on vacation at the end of June.
If you aren’t aware of this, you aren’t allowed to be tan in any of the places you are receiving laser hair removal until the treatments are completely done… so I explained to the receptionist that I am going to Mexico at the end of the month and that I need to reschedule my Thursday appointment sometime in the very near future due to my vacation and the restrictions about being in the sun within a certain period of your treatments… her response to me was «don’t go in the sun», to which I replied, I’m going to Mexico, that’s unavoidable and asked if there was any way she could squeeze me in. Her response to me was «no» and I explained that I purchased the 12 month groupon and if I wait until my next appointment at the end of July, I will be missing one full appointment and her response was «uh huh».
I will also say that it’s taken no longer than 15 minutes total for me to have my treatments done… you would think they would be willing to squeeze a potential long term client in at the beginning or end of the day for 15 minutes…
I was told that I could be «put on a waiting list» in case of a cancellation.
I agree with Melanie and HOPE that the spa will recognize that their scheduling process is a mess and that those of us who purchased a groupon should receive a full year’s worth of treatments and not be penalized for poor organization on their part.
I’m giving this place 2 stars because the technicians are fantastic and I’m starting to see some results, but the customer service and scheduling process here are a nightmare.
They need to get it together and concentrate on the satisfaction of their clients rather than selling more Groupon’s then they can handle.

Didn’t get any good results after 6 treatments. Waste of money and will not recommend it to anyone.

If I could give zero stars I would! Groupon really needs to start having higher standards for their so call ”deals”. I’m starting to think Groupon is just a place for a lot of horrible businesses to lure you into their ”deals” so that you can spend money on horrible services that aren’t even as great as they claim to be. Not all of them are bad but mostly they’re all a headache.
On to the main part of this review. I purchased a laser hair removal deal from this place through Groupon. I thought what a great deal! I couldn’t pass this up. I was sadly mistakened.
1. They were horrible with booking appointments. At one point they wanted me to come 2 it 3 months after a treatment. Ummmm wouldn’t that defeat the purpose of this treatment if I only got it done every few months or so?
2. For me the laser hurt so bad (assuming cause it’s the first time I’ve ever done anything like this) yet no results at all… What’s the point?! I’m going through all this pain, traveling, and headaches for something that isn’t working. Even though I was told I was a good candidate for laser removal. Yeah okay…
3. Why are all your technicians always asking me (not sure if they pressure all clients) to add more places to get lasered like I’m chubakkha or something. I would like to see how my results are before you pressure me into adding more so that I’m ready for the summer time with all the areas I want lasered thanks. Good thing I didn’t fall for this hoax! Since I got laser removal absolutely no results!!! And even after I asked the technician why there hasn’t been any results she would always say the next few treatments should see more results… What a lie!
All in all I definitely do NOT recommend this awful place at all. Ever wonder why they were on Groupon in the first place?

Let me start by saying that I have been going here for years… Kelly (technician) & Dawn (receptionist) are 2 of the NICEST people you ever want to meet. Kelly is PHENOMENAL and great at what she does. I have had GREAT results with the IPL laser hair removal. My ONLY complaint is that this laser is broken more often than not. I am in the middle of a 12 month Groupon & 80% of my appointments have been cancelled due to the IPL laser being broken. Then the worst part is that there are rather large waiting lists to get appointments (no problem when you make them 6 weeks in advance but to get an immediate appt to make up for the cancelled appt is not easy) and because the appointments are 1hr appts for large areas, I generally don’t get in until my next appt. I am assuming and hoping that they will extend my groupon due to being on a 12 month time limit & this week was my 4^th cancelled appt since August (due to the IPL being broken). I have not yet asked about this so I cannot say yet, but I will write another review either way. Due to the large response to groupon, (I know the businesses don’t make much from groupon) but I would wish that they would buy a new IPL machine rather than dealing with this one and having to continually cancel appointments. I will also add that due to the fact that I am not having regularly spaced 6 – 8 week appts on these areas, I am NOT having the good results that I was having with my face.
In response to the other reviews I’ve been reading on here… most of them don’t make sense to me. I’ve NEVER waited more than 5 minutes, I’ve never had a problem getting thru on the phone, I’ve ALWAYS gotten reminder calls (Dawn is great about that), and whoever said they were unprofessional I find hard to believe. Yes there is a wait to get an appt, but let me ask you this… when I call a salon and they can give me any date or time I want, I would wonder why. when a salon is good, it is hard to get an appt. Also to the ppl that were saying that they didn’t have good results, it may be related to the hair color, skin color, etc, but you do need more than 6 months, it’s not magic. I had a face full of hair (like a guy) and I did 2 years straight of laser here and it’s about 90% gone!!! To get rid of it I would do 10 more years if I had to! It’s embarrassing and no price is too high to make me feel good about myself.
I have referred people to this spa and they have all been very pleased – but all with the same complaint as me, THEY NEED A NEW IPL LASER! ;)

I recently bought a groupun for laser hair removal, after attending 4 sessions there is no results because its not laser its IPL .
This place is a joke and the groupon for this is false advertisment
You might be better off throwing your money on garbage instead ‚
This place is scamming people and groupon is helping them with this.
I will never use groupon nor this stupid business again.

Like all the other bad reviews, I was introduced to this med spa via Groupon. I simultaneously had laser hair removal at another med spa in on another treatment area with fabulous results. Half way through my treatments with Kelly, I brought up the fact that I wasn’t seeing any results. She ensured me that I had to go through all 6 treatments before results are conclusive. At my last session, She even tried to sell an additional 6 treatments for a ridiculous amount of money if I signed up that day. The laser hair removal is very disappointing. The Groupon was even more expensive than others I’ve seen. I certainly don’t recommend this place to anyone who wants good results with laser hair removal.
I don’t have much to complain about the service I received. The receptionist was nice, though I did have to wait 20 – 30 mins a few times. It’s even more disappointing having to wait and get unsatisfactory results. It certainly says something about the level of effectiveness of the laser used for treatments since multiple clients are experiencing poor results.

Like many others bought a Groupon.
Initially the place was disorganized, that issue did resolve over time.
My biggest complaint here is their laser hair removal is absolutely pointless. You might as well throw your money down the toilet. The laser hair removal techs as nice as they were BOTH assured me that six sessions is all I would need and that that using two different lasers would indeed provide the best results. Overtime I kept saying the hair is growing back the same and they BOTH kept reassuring me that just wait until the sixth session for the full results. Well at the last and final session the tech tried to sell me an additional package and changed her tune and stated six sessions is never enough to see results! I reminded her of the previous conversations we had and she just stared at me with a blank look.
This place makes promises they can’t keep and is a complete waste of time and money. I have friends that have gone to different places and have much better results.
My only advice is to look at the reviews of so many others on the so-​called med spa and go someplace else; this place is a complete let down.

I indicated after my last appointment that I prefer one particular machine as it is less painful and more effective on my skin tone/​hair color. They decided to let another client use the machine for a tattoo removal and I was not pleased. I expressed my discontent especially since I do not live in the state so rescheduling is nearly impossible. They apologized and told me there was nothing they could do and used the other machine on me anyway. As expected it was painful and uncomfortable – I had a burning sensation for the rest of the day (never experienced this with the other machine). On top of that, it was ineffective and a waste of my time. I hope the next appointment will not be a repeat of the last.

I’m starting to think that Groupon needs to create more selective criteria when negotiating their deals to ensure that a business can actually handle the volume of sales they receive from the deal.
There was nothing positive about my experience with this place and I wouldn’t recommend it to anyone looking for these services.
*It took 8 weeks to get an appointment*
— This is where I think that Groupon is partially at fault. There are expiration dates on th certificates, but there doesn’t seem to be anyone making sure that the business can accomodate people within a reasonable amount of time
*No appointment confirmation*
— If you are taking appointments this far in advance, there needs to be a confirmation call or email! Fortunately I had it in my calendar, so called before going to make sure that I did indeed have an appointmtent
*Not enough staff*
— My appointment was at 9:15 AM, I was there for 30 minutes before anyone even came up front to greet me and tell me the receptionist «didn’t show up.» It was clear the assistant had no idea how to manage the front of the office because she said hello to the two women, who were clearly regulars, that arrived after me in an attempt to service them before me!
*Clueless*
— When I asked why she was taking the 9:30 and 9:45 AM appointments before me, she reinforced that she had no idea what she was doing by saying «they were here on time» — I reminded her that I was as well, but that no one was in the front to greet me and she said, «okay, I’ll be right with you» — AFTER the later appointments
Fortunately Groupon gave me a full refund, but rest assured this isn’t the type of thing that I’d look for a discount on again.