Data Retrieval

I had an external hard drive that had crashed and taken all of my old pictures with it. Luckily, I found
and was able to send it to them that same day. They were able to get all my pictures back and get the hard drive in working order again! I got the external back about two days later. I was very impressed with the level of professionalism they showed getting it back to me. I will definitely be using them again if my external hard drive crashes or I have any PC problems. Great job! Thanks!

Please STAY AWAY from
and
!! If you check out both sites — it may look professional but they are not who they say they are! why would you need 2 sites that look exactly the same but different campany names and different phone numbers.
Long story short– I accidently formatted my 3tb hard drive so naturally I went into panic mode! I had personal, financial and business information on this drive and no back up. I did some research online and found
. They looked professional and they were local. I called and explained to them what had happened and they said this will be a piece of cake and will most likely be able to recover all of the data. So I took it the chicago office myself to see there location. I paid $ 99 for a 24 hour dignostics and was told I would hear from them the next day since they work ²⁴⁄₇ I should expect a call saturday. I dropped it off early friday and didn’t hear back from until 3pm monday after I had to call them to get an update. I don’t think they would’ve called if I didn’t reach out to them. To add to the issue they sent me a wrong report stating that the hard drive was completely damaged and needed new parts. I’m not a computer expert but I know enough to know that this was false. I called back and let them know that this was a false report and that I don’t trust them with my drive. I was on my way to pick it up and they call me as I was driving to apologize about the mistake and offered a refund for the $ 99 and a discounted service if I continued to work with them. Since I needed my data recovered I agreed and expected a 7 turnaround time.
15 days go by and no call no email I tried calling them left serveral voicemails and did not get a reponse from them. I did some research on the company and there were hundreds of bad reviews, multiple business names and address. They also have a corporate office in cleveland so I googled mapped their office and the building looks like a dumb! I found out– the office I dropped my hard drive off at was a virtual office and that 20 other bussiness work out of that same suite. They claim to have a clean room but seems highly unlikely in a virtual office building.
After I finally got ahold of someone at their «corporate office» they so happened to have the hard drive done. It gets worse! they were only able to recover ¹⁄₃^rd of the files and half of those files didn’t work!!! I was furious since they have such a high price tag of 1,200 to recover the data. (I refused to pay that by the way) I did lose my down payment of $ 300.
I requested for them to ship it back and had fully lost all hope on ever seeing my data again. I had a friend tell me about Data recovery from home using Data Rescue 3 (software). I tried the demo and BAMM! all of my data was recovered and in the same files I had left them in. I paid 90 bucks for the software after it was able to recover the data. I wish I would’ve went this route along time ago instead of going through this BOGUS COMPANY. They need to get shut down ASAP. This Unilocal says this location is in on washingtion st but I went to an office in rosemount. Im postive they are the same crooks.
By the way I recieved my refund for the $ 99 dollars almost a month after they said it would be in my account with in 5 days. STAY AWAY!

I would give 0 stars if possible.
is a scam. Worse still, I believe DataRetrieval deliberately damaged my drive after I opted not to use their service.
I brought in an EHD that had crashed, all signals pointing to logical damage and no signs of mechanical issues or physical damage. Anxious to determine what amount of data was recoverable, I paid $ 99 for DataRetrieval’s expedited 24-​hour diagnosis. When I received the diagnosis (exactly 24 hours later, no sooner), it appeared to be a canned report that simultaneously trumped up «a severe mechanical issue» with my EHD while promising their «technicians are confident that [the] data can be successfully, completely restored.» DataRetrieval hedged their promise of complete restoration by stating next that «there can never be a 100% guarantee of success.» The bottom line was that I could pay $ 2125 and recover very little to none of my data. They wanted $ 325 to simply move forward.
I tried calling my case manager (located in another city, oddly enough) to discuss the diagnosis a few different times. He never picked up the phone. Any time I spoke to a different DataRetrieval employee, I was advised that my case manager would be off the phone in «10 to 15 minutes.» It was impossible to reach him on my own.
I decided to simply retrieve the drive from DataRetrieval. Here again, warning bells went off when DataRetrieval made the pick up process complicated ~ «Please allow several days for your media to be safely released from our laboratory. . » When I picked up the EHD, it was now out of the case.
I took the drive to another data recovery service, with a lab in Chicago. This new service diagnosed the drive three hours after I dropped it off, for FREE. They said that they found scratches on the drive that were made when the drive was dropped while it was powered off. The scratches were bad enough that the drive would not have been operational with them. Hmmm. When was the drive dropped? I did not drop the drive before I brought it in to DataRetrieval. The drive was operational in my computer and signaling only partition issues before DataRetrieval got a hold of it. The only conclusion is that DataRetrieval damaged the drive — either out of spite because I wasn’t using their service or to make data recovery at the next place more expensive and more in line with DataRetrieval’s inflated cost.
Fortunately for me, I ultimately recovered 100% of the data from a data recovery service that required payment only when the data was recovered (not before) and did not increase their price based upon the complexity of the recovery. Their charge was half of the cost of the DataRetrieval quotes, which seemed pretty fluid and likely to grow had I stuck with DataRetrieval.
STAY AWAY from
.

I had a terrible experience with
and would highly advise against using their services. The issues with my retrieval were numerous and varied.
I was overcharged by over $ 300, the deposit amount I put down which was supposed to have been deducted from the final cost; a mistake realized by me, not the company. The entire process took several months to complete. When I followed up on the status 3 weeks after the drive was said to have been shipped, i was told that i hadn’t filled out a form which i never received to begin with. Also, the drive was said to have been repaired locally; only later was I told it was sent to Canada, at which point the company attempted to charge to transport the drive. Lastly, the $ 1,600 data retrieval which was paid in full, revealed itself to be nothing more than a partial retrieval. At least ¼ of the files on my drive are empty or unreadable; data which was listed as having been restored in it’s entirety. I have exhausted every effort possible to contact the company over 30 times with no reply whatsoever.
With the money spent and the valuable data left unrecovered, I am left only with the opportunity to prevent others from experiencing the same. DO NOT USE
.