Clear Internet Speed – Clearwire

Worst internet service ever. Customer service lies to you, my internet speed at best was 1.8mb and do not be fooled by their «30-​day trial period».
Before agreeing to the terms of service I called customer service with questions. Specifically about the monthly cap on usage, the trial period and my signal strength. This was on ¹⁰⁄₀₂.
They told me that the cap on usage only applied to their 3G network, not the 4G network I signed up for. That if I cancelled within the 30-​day trial period I would receive a full refund with no termination fees so long as they received there equipment back. And, that my signal strength would improve in 1 – 2 weeks when my router had established a firm connection with there tower.
When my signal got worse I called on ¹⁰⁄₂₀ which is when they informed me that there was a 20GB cap per month on usage and that I had exceeded that limit. When I told them that’s not what I had been told at activation all they could say was «I’m sorry for the misinformation, maybe you should read the terms of service again.» When I asked about cancellation, they said yes I would get a full refund as I was still within the 30-​day trial period. I wanted to wait until I get new services installed.
When I called and cancelled on ¹⁰⁄₂₇ they told me again that I was within in the 30-​day trial period and that as long I returned my equipment in tact I would receive a full refund with no termination fees. Which I did the next day.
On ¹⁰⁄₃₁ I received a refund of $ 8.75. When I called Clear they said that I had received a pro-​rated amount. That the trial period with refund was only 15 DAYS. Again all they had to say was «I’m sorry for the misinformation.»
THAT’S NOT MISINFORMATION. IT’S CALLED LYING!
I filed a complaint with the Better Business Bureau. If you’ve had the same experience with this company please do the same.
There company is listed under Clearwire and is based in the Alaska/​Washington region.

Most of my reviews on Unilocal,tripadvisor, etc. are positive. I am not that difficult to please but I can assure you you do NOT want to make the mistake of doing anything with this company Clear. They are virtually impossible to deal with, get service from, and will tell you things to get you to sign up that are not true and then it is almost impossible to resolve any issues relating to billing, technical issues, and more. They also will then use automatic systems to bug you with phone calls trying to get you to pay for charges that are not legitimate like in my case was a «cancellation fee» for canceling one year after i signed up even tho i was told when i signed up that i could cancel at any time without a charge. I had been on comcast and had decided i would give clear a shot but with a very explicit indication to them that i was going to only do this if i could cancel on a month to month basis. You call into their service and go through menus that ask you for phone numbers then when they finally answer they ask the exact same questions. support appears to be in India and very hard to communicate with. also after explaining things they put you on hold and many times the call gets disconnected and they are not allowed to call you back and you can’t get the same person so you start over again. Awful and save yourself the pain and agony. I’m not a huge fan of comcast but at least they will take care of you once you reach the right person and in my experience are a more legit company.

This business is a complete and utter joke. We’ve been stuck with Clearwire Internet for about 2 years and I can’t wait until they are taken over by a bigger company or go out of business, go bankrupt, or go to hell.
Avoid Clear at all costs. They have actually started capping people’s service and limiting how much bandwidth you get even though they never ever ever said anything about that before.
Heard from one of their ex-​employees that their new work slogan is «Bend the truth.» Told that to the woman on the phone after she described my limited service as «Not limited at all but just a slice of the pie. Everyone in your neighborhood can get some pie now.»
Well the only pie I like is Blueberry and I don’t see that offered by the Clearwire bakery…
Then I reminded the pie lady that they have at least three class action lawsuits against them. She denied them all and also denied the slogan but was pretty nervous about the fact that I knew. Almost instantaneously, our internet stopped being capped for about a month.
They have had «red flagged» service in at least two different areas we’ve live in. Blamed it on the tower. I blame it on the service.
Told us we could end our contract without penalty because we’ve had such horrible experiences. The only reason we haven’t is because we can’t afford a modem from somewhere else at the moment, (especially while paying $ 45 a month for this crap) but the second we can, it’s done, over.
They are as crooked as a company comes. Nothing Clear about them.
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This is no joke. Ironically, as I posted this review, we completely lost our internet service due to capping. WTF Clear.

Terrible service. Terrible customer service. I don’t even know what to say about them they suck so hard. I am on hold right now — with the 3^rd dept I have been transferred to — just to figure out what happened when I canceled my account. So somehow they screwed up the cancellation and now I am paying for it…
not awesome.

In my experience, the actual service works ok and the customer service reps are relatively nice. The problem is– they lie to you. I think they train their reps to trick customers. Like the previous posts– they just plain old suck. Don’t get Clearwire. I wish I never had. They would get 0 stars, if it were possible.

Horrible company and people. Truly the scum of the earth. Lied to about everything. Service was horrible, said I was signing a one-​year contract but it was 2 and they tried to make me pay a cancellation fee after a year. Service was great for the first two months during my cancellation period then was horrible. After a year of suffering I cancelled my service. They continued to charge me for service and refused to refund my credit card or quit charging it. I have to now work with my credit card provider to quit getting charged and possibly refund my money.
Please, please, please, save yourself many headaches and DON’T BUY FROM CLEAR OR CANCEL YOUR ACCOUNT IMMEDIATELY!

Not even worth a star. The customer service is HORRIBLE, the people don’t speak english, the return procedure is horrible.

Clearwire has been nothing but a nightmare. They never sent me the $ 50 sign-​up rebate they promised (I called and checked online multiple times over 6 mo… their online rebate check doesn’t actually do anything), the modem arrived much later than when they promised, connection was so slow when it was working at all, customer service is rude and won’t answer basic questions, and they didn’t send me the return label and now are forcing me to buy the modem I don’t even want.
Clearwire is a company from hell. All aspects of the company confirms it. Also, they promised 6 mbps, but I rarely got above 1mbps.

Horrible customer service– Was billed for an additional account then they wanted to charge over $ 100 to cancel the account. Was sent the wrong device after 3 weeks of waiting. online customer service is ever worse. Ironicly my neighbor has a very similar issue and took hours to clear up. STAY AWAY BY ALL MEANS.