Chicago Locker Room

I went to the Chicago Locker On Clyburn today. The staff was EVERYTHING customer service should be. Leo and Quinton were GREAT team members. We received a warm welcome, had a great explanation around current sales, and were welcomed almost if we were old friends. We always wait to buy ALL of out Chicago Bears and Cubs gear at this store. Please pass on our big thanks to your team and please use this team’s leadership, customer service, and teamwork as a model to support your company’s future success.
Thank your team for us and we’ll see you again soon!

Good selection, Good prices especially, good sale deals, friendly staff.

This is a typical sports gear store. I stopped here on a whim to see what clothing I can pick up after the Blackhawks won the Stanley Cup the night before. They are very well stocked in gear and they even have some cute items for sale/​clearance. Will definitely be back to take a gander since the prices are a tad steep for me.

One word = RACKET
I really wanted to like this place, they have great merchandise, seemed friendly enough, and is right down the street from my house. My first time in the store the employees were very nice and helped me find a great jersey for a bday gift. It was on the expensive side, but it was good quality and that it what the bday boy asked for. The cashier rang me up and said she would enroll me in the rewards program because it is «free» and gets you 10% off your purchase. She also said that I get a «free» pen for signing up. All good stuff, especially the 10% off the jersey. She told me don’t worry about the 2 charges ($ 5 for the card & 2.99 for the pen) b/​c it would come off the order at the end. All great. She rang me up, I paid and left. I didn’t check my receipt b/​c I didn’t think I needed to.
Got home later that night and looked at the receipt. Not only did she charge me $ 5 for the «free» membership, she charged me 2.99 for a pen I never wanted!
I returned the next day to speak with her and ask for the $ 8 refund since she never told me I had to pay for either charge. Well now she had a song & a dance about that is how the membership card works… REALLY B/​C YOU SAID IT WAS FREE!!! She totally didn’t get the point I was making that she lied to me by telling me the card & the pen were free on top of the 10% off. She claimed b/​c I got 10% off then techinally I didn’t pay for the card or pen. Ummm that is not what you said the day before!
Lids you need to get your act together and train your employees to be honest to their customers. She claimed I got the $ 16 off of the jersey with the 10% so that is why they charge for the card and the pen. So actually it isn’t $ 16 off, it is $ 8 off. She didn’t get it. That doesn’t make the card or pen free! It just makes you a liar and your business a racket.
Don’t waste your money.