Chicago Limousine & Cars

On March 7, 3 months before my son’s wedding, I booked this limo company to provide a 24 passenger limo bus to take my son and his wedding party from the church to their reception venue on June 11. On June 6 I called and confirmed this reservation. On June 10 at 2pm, less than 24 hours before the wedding, I got an email saying our reservations was cancelled. When I called to inquire I was told the vehicle I reserved was broken down, in the shop, needed parts to repair and was not available. I was not offered any alternatives, they were not helpful, not sympathetic, did not offer me other vehicles or any other limo service options when I asked for help. Here I was less than 24 hours before a wedding and no transportation for 20 people to get to a location 50 minutes away from the church. Needless to say, I understand things breakdown, but a business needs to have a backup plan and at least offer some solutions. They show numerous large vehicles on their website and I can’t imagine all were booked for 330 pm on a Saturday afternoon. Don’t rely on this company!

I’ve been using The Limo Group (a.k.a. Chicago Limousine & Cars) for three years when I travel for business to/​from the airport. The cars are always clean and the drivers are always on time and very courteous.
The new website made for making my reservations much easier and faster — LOVE the new website!

Hi we have been using Chicago Limo for 6 years for groups and we never had any issues .
The drivers always arrive on time and are very pleasant.
Meet & greet are great with signs and we never lost anyone .
A professional and reliable company.

The price quoted on the website increased by $ 20 when I tried to make the reservation. I called instead and was told by the «manager» that the website is inaccurate. Classic example of an organization that will not see my money

I have been using this Limo service now for over a year and have found all the drivers and the quality and cleanliness of the cars to be of the highest standard. The App to book the service is great and saves emailing or calling and I have a full record of all my bookings readily available, it’s also great I can book anytime day or night via the App.
The drivers have all away been there before my pickup times waiting for me to come up and if I the case of an airport pickup they track the flight and will always be there when I need them, patiently waiting .
The other nice thing is the selection of vehicles they have available regardless of it being a trip just for myself or my family with lots of luggage!
Highly recommend these guys looking for the most professional, reliable and convenient limo service in the U.S.

The best limo company in Chicago.
I have used this company countless times for both airport and personal events, and I have only had positive experiences. The drivers always arrive on time and get me to my destinations promptly. Most of all, the drivers are very pleasant and truly care about the customers.
A professional and reliable company — highly recommend!

I have used these guys exclusively for over a year now to get to and from the aeroport for business. They are always prompt and courteous. I’ve also used them for personal affairs because not having to drive into town for events is a win.

This is the only car service company in Chicago I use. They are always reliable. I am even given the option of having the driver text me before I land and, after grabbing my luggage, I text them back with my door number. Within a few minutes, they are outside meeting me. In today’s world, it’s much easier to communicate this way to avoid an extra phone call.
The vehicles are always spotless! The drivers are always prompt, if not early before the scheduled pick-​up time, and always get me to my destination safely and quickly.
I have enjoyed them so much that I opened a corporate account with Chicago Limo and they are the only service our employees and guests use while in Chicago.
Not only have I booked with Chicago Limo for my airport transfers, but I have used them constantly for special events, weddings and birthday parties. I highly recommend this company for all your transportation needs.

We have had nothing but great experiences with this professional, prompt service. We will continue to ride with this crew as opposed to some of the cab companies that just scare me to death with the condition of the car and the nonchalance of the driver.

One of the best and easiest experiences I’ve ever had. They have a phone application that lets you immediately make reservations right on your phone, so you don’t have to waste your time calling. The app also lets you see exactly where the driver is and you can get directly in contact with him, without having to deal with automated machines.
Professional and sweet drivers, who definitely give you your privacy.

i don’t normally review services, but i felt compelled to review chicago limousine & cars because of the excellent service my cousin and family members received. my cousin had her quinceañera party (similar to a sweet 16) and wanted a limo ride for her closest friends and relatives. the limo arrived 10 minutes early and as with most parties and events, we were running behind schedule. the driver was kind enough to patiently wait for us to exit my cousin’s home and remained very courteous throughout the whole ride. what astonished me the most was the interior of the limousine! it was so clean and well-​kept. i would definitely recommend giving chicagon limousine & cars a try. i had a very pleasant experience!

I was so impressed with the quality of service from Chicago Limousine & Cars. I heard about them from a co-​worker who recommended them after they were hired for an anniversary.
They were right on time, and everything went off without a hitch.
I definitely plan to use them again and I would recommend their affordable services to anyone.

I’m really happy with Chicago Limousine & Cars. I hired them for my anniversary. The stretch limo picked us up from our house in Evanston and brought us to the Signature room in the Hanckock Tower, where the driver waited for us and took us back home when we were finished. Since it was nighttime, I asked him to do a couple circles around downtown area (Chicago is simply beautiful at night, especially on Upper Wacker by the river). The driver said no problem and drove us around for quite a bit. I was very happy and my wife was very impressed (dinner at 95^th was great too!), she especially enjoyed the limo ride, said she liked the neons inside a lot. Very happy with my choice of limousine company!

If I could give zero stars, I would.
I am looking for a limo service for our wedding. When I told them I needed a car for 12 people but am not interested in a party bus or a SUV limo, the representative got very short with me. And then when I said I’ll need to think about it, he asked if I’d like to make a reservation. So I said «thank you, but I don’t think I’ll be booking at this time»… and then he hung up.
Note: I have not written a review about any of my wedding vendor experiences yet, but this was so rude. Don’t use them for anything.
Note 2: Car services are in fact «services». How can you provide good car services if your customer service is already bad? Something to think about, Chicago Limousine.

This might be the worst limo company on the planet. We ordered a bus to take 25 kids to homecoming, and they showed up 25 minutes late with a 22 person limousine so 3 kids had to sit on the floor. We had to cancel the kids’ dinner reservations because Chicago Limousine showed up so late that there wasn’t enough time to get downtown and back to their dance. The limo was stocked with booze from a wedding party and was dirty and smelly. The driver was clueless and wound up driving into the city even after we told him that we changed reservations to a restaurant in Oakbrook. He finally turned around and got the kids to the restaurant which took 45 minutes for a 15 minute drive. We called the company to complain and try to get a partial refund but they wouldn’t connect us to anyone in charge. We finally reached a «manager» after 10 attempts and he was completely rude and entirely unhelpful. Save your money and aggravation and use another limo company.

Do not use this company. First car was a pick up from my home to ORD. Driver didn’t have a clue on how to get there after we had been in the car for 45 mins we insisted he stop following his cheap GPS and follow our directions. Almost missed flight out. Second car was supposed to pick us up at 8:30pm shows up at 9:00pm after 2 calls to dispatch (second call went to VM). No apologies for him being late and was in fact straight out rude. So glad I paid money to almost miss a flight, stand out in the cold for 30 minutes and then to top it off be disrespected… no wonder China is kicking our butts… oh and the BEST part lsecond driver didn’t even carrt our luggage… wow

They were late and then blamed me. They took the slowest way possible to the airport. But worst of all, they were rude the entire way. I will never use them again.