Chase Bank

For the past year, I have been coming into this bank on the 1^st of the month to change a $ 20 bill for two rolls of quarters.
Today, without any notice, they denied my request because I did not have my Chase Bank debit card on me. They said it was a new policy that had started today. To get there before 6 on a weekday is a difficult task and this time wasted has inconvenienced me to a great extent. There was no prior notice of this change, nor did she let me complete the transaction and let me know that from now on there is a new policy, like any decent customer service would do.

ATM room is disgusting. Smells terrible, like wet mold. The carpet is stained, wet, gross. Garbage all over the place. Can’t believe that chase allows this. Apparently many complaints but bank refuses to fix it up and replace the carpet. Weird.

Fast, friendly service. Everyone is great in this branch.

No problems here.
No line, free lollipops, free coffee, free water, free dog treats, fast service.
I will be back if i’m in the area.

Worst service ever .!! Went in to change 200 $ quarter and coin. They don’t have any bag or envelope for it. Also pushing all the coin out of the windows and let me carry all those roll full of my arms walk out like that. Seriously chase do not let your customer carry money out like that. Beside that your banker speak Spanish in front of my face with an attitude face when I asked for plastic bags an envelope. This is my first time visit this branch and really disappoint.

In my life time I have never spent more money on anything or anyone that I do with Chase.
David Baker and Fransisco are con artists, they give business lines of credit and make you feel like you are low rate citizen, then they make promises to give you business and they don’t follow through ever!
Then I call and leave messages to reverse fees like –150.00 for maintance on my account, when I haven’t heard from them in 2 years because they are trying to suck some other business owner into more debt… and they say lets talk!
I will one day be successful enough never to need Chase but for the time being I am a victim of their shady ways!
Do not GET a business loan with them!

Banks are a necessary evil, and I’m telling you that online banking is one of the greatest things in the world. The couple times a year I do stop in, to cash in some change and clean up a thing or two, remind me why banking customer service is a nightmare and harden my heart futher against the profession. First is the big barrier that says «I don’t trust you.» Next is the inordinate wait in line, followed by the look of covered disdain you get with your requests, which unless worded with the best banking-​efficient language is met with clarification questions that make you feel like you are being addressed like an 8 year old. Then comes the chatty laugh with the other tellers, which you wonder is directed at you or just unprofessional banter between bored and customer-​ignoring employees. Finally, the «here you go» with your receipt and no sign of thanks or eye contact, as if you should feel guilty about having bothered them in the first place. It’s almost as bad as going to the doctor! Surely there is better service at other branches, but this is a common theme no matter where I go.