Chanel Boutique

I love chanel Boutique in chicago. It’s the best Chanel boutique in usa I’ve visited. They will serve you drink. SAs are nice and helpful. And they have everything u want lol :))…

One of the best chanel boutiques i’ve been to in the US! I love to frequent the downtown location due to what they have in store. they have a lot more than department stores! and their service in phenomenal!!! i’ve never been mistreated in this store ever! I could be dressed however and they still treat me the same way! I have to say some SA’s are not knowledgeable about their products but most are. It makes you think how they got a job there. lol anyways, i’ve never encountered bad service. SA’s here are helpful and they will help you track down what you want. downfall about downtown is the tax rate! it’s ridiculous! but they will be happy to do a charge send of whatever you want to your house to save on taxes!

I was just shopping around with my boyfriend and decided to stop inside and look at what’s new. I also had something I wanted in mind and I wanted to see if this boutique has it in stock. I went to different boutiques around town that are located inside of Neiman Marcus and the experiences were so much different! The staff/​associates in this boutique are very kind and welcoming. They didn’t make you feel uncomfortable or intimidated. Often times when you shop at a high-​end fashion store, the atmosphere inside the store is very intimidating and it can make the shoppers feel not at ease. The shopping experience was great, I was able to find a wallet that I was looking for and a sales associate approached me right away when I walked in. I forgot what the kind lady’s name is but all the staff there are very nice. Overall great customer service, and will definitely shop here again in future !!

I go to Chicago for shopping twice a year, I’ve recently become a fan of Chanel (expensive hobby). So Chanel Boutique was on my to-​go list. I got there around 5pm with my family. I was aiming for a Le Boy handbag because I really wanna One. I looked around and tried on couples of handbags. The Chanel Boutique in Chicago is way more colorful and better than where we have (Michigan), we don’t even have a Chanel Boutique, only Neiman Marcus and Saks Fifth have a Chanel counters. Anyways, an asian SA noticed me and came up to help me. Her name is Winnie. She is Pro-​Chanel SA because she has tons of knowledge about Chanel and she knows what I needed. I asked her about WOC (wallet on chain) because I don’t see them on display. Winnie took me to a counter and showed me WOC goodies at. I know WOC is «hard to get and gone super fast». I was eyes pooping and mouth drooling when I saw those goodies. Winnie showed me the collection of WOC. I finally decided to get a Red patent leather WOC. Thanks Winnie for helping. Thumbs up for her Great customer service and Awesome personality. If all the SA treat customers like Winnie does, I’m very sure Chanel hangbag will be number One.

I come to Chicago at least once a year and the Chanel boutique is always a must stop for me. I was interested in bag that is new for the fall act 1 which I first saw it on the website. I started calling around to see if it was available and was told there was only one in the whole US at another boutique and could be sent to Chicago. However, this was in July and I was not coming until September, so I was certain it was not going to be available for my visit. Regardless, I had to ask and I got the answer I expected. So I looked around to see if anything else caught my eye. The major issue I have with not just the boutiques but any place that sells the handbags, the variety just isn’t there (on display). The majority of the bags on display are boy style or traditional. Maybe that’s what sells or maybe that’s what they want to push. Although if you ask they have shelves categorized by color hidden by doors that they will show you.
Unlike department stores that will ship anything to anyone with a credit card if you call, Chanel Boutiques have to have you in their system. All this means is you have to have purchased anything from that location. So I decided to get some eyeshadow which was my original intent for this review. I just got side tracked. Troy Young, my sales associate was very knowledgeable and showed me the newest shadows. They have a shimmer to them and I usually avoid shimmery because I am a little older and find that non-​matte accentuate the lines and wrinkles, not the look I am going for. And usually stick with neutrals. Troy assured me these would not do that. He applied my chosen colors and I was surprised how great it looked. When I got home and did it myself I had the same result. It just adds a little shine. Now I want to purchase the others that have more color. I may have found the perfect shadow for my age.

Coco Chanel overcame many things as a designer, an artist, a woman facing peers mostly male in her time who wanted little to do with her because she was a woman. Coco Chanel was not born into money, she fought and succeeded, for what became her legacy and would be disgusted at how the employees of your store treat customers. My wife who is young, beautiful, and modest woman, was treated like a piece of garbage this past weekend by your staff. I’m disgusted at what Chanel has become, and disappointed that your employees actually drove away a woman who really wanted nothing more than to buy some items. Good work.

I have been treated very well at this store. I recommend it. I usually make purchases in Miami — because the sales tax is lower, but I get alterations on Chanel items done here, they are quite kind. Also, I bring my vintage Chanel pieces here for alterations and they always do a great job. They don’t care whether you bought your piece from that store, another store, or eBay. They are great.

I had a wonderful experience here. I don’t remember my SA’s name but she was patient and sweet, didn’t rush me considering we walked in close to closing. Made my first buying experience at Chanel a great one. I didn’t feel any pressure or annoyance from her when I was indecisive about my decision. It’s a HG purchase for most people so I wanted make the right choice. If I lived in Chicago, I would definitely go back to her. Don’t know her name, but I know I would recognize her.

Highly impressed with the level of client service provided by the Chanel sales staff at the Chicago boutique. I went in with my sister to look for a gift for our mother’s birthday. The lady who attended us was very helpful in getting the selections we made. Moreover, the transition made from the lady to the gentlemen who ended the transaction was smooth. Both of whom led us out of the boutique and wished us a gentle farewell. Absolutely stupendous!

I brought my daughter and daughter-​in-​law to Chanel to buy them their first bag.
The saleswoman who «took care of us» was awful. She wasn’t at all helpful, and seemed to be glued to the floor behind the counter. I caught the eye of several sales associates, and their looks were quite telling. I should have approached one of these smiling associates instead of thinking the service was going to improve with time.
It certainly didn’t.
Attitude doesn’t work in sales, no matter what the price point is.
I’ve purchased several bags from this store, but my latest experience drove me to Neiman’s where the smiles were abundant, and the attitude was happy.
It’s unfortunate that one employee can sour a $ 6000 purchase.

I went in there to look for a gift for my mom and I had questions about a couple of their items. However, the asian lady who helped me was not very friendly and was rude. She started to give me attitude and her tone of voice changed. I left the store angry. If you work in a luxury brand name store, at least have some class and be nice to the customers. Out of all the times I’ve been there, this was definitely my worst experience. So thats why I gave it a one star.
Besides this bad experience, the store gets a 4. The workers who helped me the other times I went were all very nice and helpful unlike the chinese lady.

took a bag in for fixing and the staff were wonderful! the service was prompt and they provided with a receipt and when to expect the final product for a next to nominal fee.

This is definitely my favorite designer boutique in Chicago. I bought a pair of ballet flats from here for my sixteenth birthday and the salesman was extremely helpful since they had to be specially ordered. This was years ago, but still today I receive the best customer service. Even the security guards are nice and make sure you are taken care of. I think every boutique should take a lesson from Chanel.
I don’t buy much here, but I receive great hospitality, even when I am just browsing. I went in today to see if they had a specific card case and when I decided to pass on buying one, I went and looked at the eyeshadows. The security guard made sure I got a salesperson to help me and she found me exactly what I was looking for. I received outstanding service, even if I didn’t buy a $ 3,000 handbag. I left with the eyeshadow I wanted and a cute little shopping bag complete with Chanel ribbon & camellia flower. I will be back and will spend my money here instead of stores that have horrendous customer service (i.e. Christian Louboutin, and Barney’s New York).

I just want to start off by saying that I am not rich, so I was apprehensive stepping into Chanel. My goal was to get a gift for my sister with Chanel on the bag, price range up to $ 150. I wasn’t sure how it all was going to go. My worries were unfounded when a fantastic sales woman (Elizabeth Taylor look alike!) came right up to me and asked to help. She informed me of a make up gift package that was perfect, in and out in 20 minutes with the perfect gift and a smile on my face. Thank you Chanel, I’m glad I stopped in.

i still remember the first CHANEL bag i bought myself for my birthday years ago. it’s up there with the other big firsts — first date, first car, first kiss, first job, first orgasm, first apartment, first time i put foie gras in my mouth. *
on the last day of my last trip to Chicago, i decided to spend the last few hours indulging in some retail therapy.
i first went to the CHANEL store in Chicago in the dead of winter store so it’s huge. it’s one-​stop CHANEL shopping. but snooty snooty service. and high eurotrash-​to-​space ratio. i didn’t have too much time before my flight and after standing around waiting for someone to help me, i finally asked hot security robot guy to find someone for me. he looked at me like i was crazy. are these people not allowed to interact with customers or something? weird. this lady finally tried to help me, looking like she’d rather eat glass. the shoes i decided i couldn’t live without 10 minutes ago were sold out in my size. fuck!
irritated and hungry, i called this location about the shoes, stuffed a dirty water hot dog in my face, and cabbed it here in 5 minutes. wow, night and day. i was approached immediately and offered cappuccino and ice water. i sat on the comfy couch while the shoes were wrapped up and this super sweet lady showed me bags i might be interested in. i showed them the little tear in my chain strap on the CHANEL bag i was carrying and dude, they had a handbag doctor on site. i left my old bag with them to be repaired and left with a brand new bag and the killer shoes.
few days after i got home, i received my repaired bag in the mail, all wrapped up like a new bag. they overnighted it free of charge. tears of joy.
i say by all means, check out the North Michigan Ave. store for the selection and maybe for the hot security robots in suits. but if i’m going to drop this much dough on leather and chains, i’m going to require some ass-​kissing.
and for the love of coco, please don’t wear your sweatpants and fanny packs here. this is CHANEL. a little respect.
*not necessarily in chronological order/​order of importance.

I am going to start off by saying that I was going into Chanel with the intentions of buying my girlfriend a purse that I knew she really wanted for her birthday. Upon walking into the store it took a couple of minutes of roaming arounda sales associate asked me to let her know if I had any questions. After that… she stood right by me looking at her phone.
Considering I was the only customer in the store and that all the sales associates were just chatting amongst themselves, I was very offended by being treated like this. I was so upset that I decided to just turn around and walk out of the store. I knew exactly what I wanted walking in there and it would have been a very easy sale for the store but instead I lost a lot of respect for the brand.

I had a terrible experience and here is why:
1. I’m not part of the 1%
2. I’m not an asshole. Except for this review, I guess.
I came in to try out some gold eyeliner and holy cow was it not fun. The middle-​aged woman who did my makeup didn’t seem to know how to put the stuff on herself — bad sign. But on top of that, she went so far as to tell me she didn’t like how I did my regular makeup (a black cat eye): it was too heavy and gave me a ‘sleepy’ look. Um? I didn’t want your opinion on my daily eye makeup. Just on the stuff I was trying on at your store. But hey, I’m part of the great unwashed! Why bother being polite, even when you’re probably being paid on commission?
Okay I’m done now.

Yes… yes… yes…
When I walk into this store, its purse heaven… but the staff is what makes it. Allison and Diane know what is going down and all the staff actually are really friendly and are full of knowledge.
No matter what product… if they don’t have it they will find it for you and they will make sure that you get it shipped! They know the investment you’re making into their line and company so they go the extra mile for you!
I love this place…

My dad was going to buy me a bag while we were vacation in Chicago.
Too bad they were closed the Sunday before Labor Day. Their loss

This store is humongous. However, they close at 6PM on Saturdays and they are closed on Sundays.
I am not so sure how I feel about that. With it being the only Chanel in Chicago, that pretty much whomps.