Cache

Sad to see this place go. I went there, grabbed a few quality items. Twas a great go-​to clothing line for work, date clothes, or parties. Cache, you will be missed.

Awful customer service experience. Cute clothes. Fast delivery for online order. Problem with a return at Orland Park and Chicago location. Credited amount was less than amount paid, although packing invoice was provided. They did not and would not include the taxes. Was told they had no way of knowing what the correct amount should be at both locations. The Chicago location blamed it on their outdated computers; Chicago llerk was abrasive. Contacted online customer service via their 800 number on my invoice — they were even more awful to communicate with — extremely rude. Told me I had to deal with the store (s) if I returned it to a store; they only handle online returns. I love their clothes. Have purchased from them for a long time, but never online and never had a return. After this dreadful experience, I will not shop Cache. Very unhappy customer. Had to resolve this issue via my credit card company.

As a company that reported a net loss of $ 30 million Sep YTD 2013, and has a turnaround strategy that includes attracting new customers, you would think they would want to make new customers happy and provide customer service. This store completely blew their chance with me.
I noticed that Cache has started to look a little less like The Real Housewives of New Jersey and a little more sophisticated so I stopped in to look at dresses. They didn’t have the size I wanted to try on so they ordered it to ship to my home and told me I had 30 days to return it. Although the salesperson handed me her business card, she didn’t hand me a receipt and I didn’t think much about it since she asked for my email address and had my info in their computer. Well, the receipt was not emailed nor was there a packaging slip when the dress arrived.
So the dress ended up being too big so I went to return it (9 days after originally ordering it) The manager looked up my info in their system, saw exactly when I made the purchase and how much I paid but refused to credit my charge card and would only give me store credit. She said it was because it was store policy and to prove to me what the store policy is she showed me the back of receipt paper. The irony is all their receipt paper has their old policy that changed a year ago, indicating 14 days for returns. Please don’t try to stand behind that piece of paper when it’s not even correct.

Horrible.
I went to return a dress today, and the manager, Debra, started yelling at me and insulting me. Several people walked out when she started doing this — but I had to stand there and put up with it because I wanted my money back.
I was within the (short) 14 day time frame to get cash back. Still, when I told the women no, I didn’t want a store credit, I wanted cash back, she started sneering at me and trying to come up with excuses to refuse to do so. She kept saying angrily «well, if you had really understood the policy you would know that we don’t so that» even though I pointed out that it said 14 days cash back right on the back of the receipt. She seemed to think that because it had been bought with a credit card, or because my mom had bought it for me, that it was exempt from the return policy. Or something.
Finally, she returned it, acted like she was doing me a huge favor, and told me she would never do that again. I would have asked to speak to the manager, but she was the manager. I will never go back there again.

If I could give this place zero stars, I would.
First off, the sales associates are complete morons. The were really rude and obnoxious, overly-​aggressive and bratty. In this economy, how do these people keep their jobs?
To make matters worse, the prices are a bit steep and the clothes are not really worth it.

Don’t let the old reviews scare you, if you’re looking for a sophisticated, pretty, and upscale cocktail dress or some just stepped out of Hamptons inspired clothing, this is a great shop. The sales associates are very nice and don’t bother you the way it seems they used to. They had a nice selection of cocktail dress and a few floor length gowns, and tons of cute tops. The prices are comparable to Macy’s, but they do have some great markdowns.
I work in the same building (the 900 Shops) so I always enjoy seeing their constantly changing window displays too. There’s always one stunning dress and necklace begging me to come in.

Overzealous, strangely behaved associates will pounce on you at the door before you even know what’s happened to you. Scary! I don’t like aggressive salespeople-​especially when they are trying to sell me bedazzled jeans or something equally distasteful.
This is Fran Drescher in store form.

I’m normally a very big fan of Cache, but this store really put me off, well rather the sales associate did. I walked in and I usually like to look around first before I get hounded. Well that didn’t happen. The foreign, tall, most-​likely-​anorexic woman walked right up to me and wanted to know what I was looking for. I told her I need a formal floor length gown. She then asked what size, well, I’m not small, nor am I big, I’m a size 8… Last time I check that was average or even below average. But this is where I almost lost it and punched the stick figure. She said, «this one doesn’t have a tag but it looks bigger than the others». WHOA, there… Wait a minute. There were other dresses there that were size 10 and 12. As soon as I heard that I told her I was leaving, I don’t think she understood she completely offended me. Grr, I will not be shopping there anytime soon.

The store has some cute clothing and awesome dresses but do the prices really need to be so high. I understand for some of their dresses because they have difficult beads and sewing but still!

This is one of my all time favorite clothing stores! Its really good quality, upscale, sophisticated, trendy clothes… They have the best pants suits and evening gowns here, its definitely a great place to go if you’re looking for formal wear for a business dinner or special occasion… They also have some really cute, different club shirts, and they are always having sales so you can get some major steals if you look closely!