Byline Bank

Have been a customer of North Community Bank for 20 years on the north side, recently moved to McKinley Park so came to this bank. Greeted in Spanish when I arrived-(don’t speak Spanish, so not sure what was said). I waited in line to see a teller–
Customers arrived after me– greeted in Spanish, spoke back in Spanish– AND JUMPED TO THE HEAD OF THE LINE!!!
One of the guys who arrived after me recognized that I had been there before him, and said– «oh, please help him first», but the manager ignored his request and attended to him instead– Not sure what her reasoning or response was– IT WAS IN SPANISH!!!
AM I IN MEXICO???
After 20 years– NEED TO FIND A NEW BANK!!!
I WILL NOT BE A SECOND CLASS CITIZEN IN THE COUNTRY MY PEOPLE HAVE LIVED IN SINCE 1756!!!
WE SPEAK ENGLISH HERE!!!
THIS MANAGER SHOULD GO!

Terrible loss of service for converted North Community Bank business bank customers because their vendor won’t support QuickBooks Online connectivity (or Byline won’t pay for it) — Quickbooks (Online) is only one of the biggest small business tools in use today. After weeks of grueling attempts to get this to work after the conversion (and customer support telling me it would be fixed ‘any day now’), this is what they responded with and what is now posted on the business bank site:
«If you are a user of QuickBooks Online, please be aware that direct login from QuickBooks Online to download transactions is not supported within Business Online Banking. You may download a transaction file from the Transaction Download service found within the Reports Tab of Business Online Banking. Use the upload feature within QuickBooks Online to upload your transaction file. Please contact Cash Management at 866.518.9128 or
if you have any questions.»